Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
100% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Washington state

Nice hotel close to MBS airport

Posted Jul 1, 2016
Pros: Proximity to MBS airport, and affordability.
Cons: Check out the bathroom ceiling in Room 115.
Location: Close to gas and food and only four miles to the airport.
Easy to get to from the airport. Clustered with a gas station, fast food, nice restaurant in a mini-mall. Perfect location for MBS travelers.
3 out of 5
by Molly

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by eric, Hotel Management
Dear Molly, On behalf of our hotel staff , I'm writing to thank you for your rating and response. we strive to accommodate are guest with the very best of service. the nature of the hotel business demands long hours and dedication day and night. giving you the best stay requires our staff to provide the very best in efforts to assure our guests stay is a pleasant one at all times. We're committed to total guest satisfaction, and look forward to your next stay with us. Sincerely, Eric J Sian General Mgr.
4 out of 5
by David

Customer service wins loyalty

Posted Apr 12, 2016 on Hotels
Great deal for a great room with excellent customer service.
Comment from Hotel Management
Jun 18, 2016 by eric, Hotel Management
Dear David, On behalf of our hotel and staff , I am writing you to let you know how delighted we were to receive your kind review of are hotel. . Given the very nature of the hotel business, the hours are long and demanding. We pride ourselves in giving excellent service to our guest day and night. Thank you again and it is our pleasure to service your hotel stay at anytime. Sincerely, Eric J Sian General Mgr.
4 out of 5
by Brad

Posted Mar 31, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by eric, Hotel Management
Dear Brad, On behalf of Crystal Inn Hotel -Suites staff, I am writing to let you know how delighted we are to receive your kind rating and praise of our hotel. Given the nature of the hotel business , the hours are long and demanding. Day or night , good service depends upon the people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our Hotel and its staff 's hard work to make your stay truly a great one. Let me again thank you for your kind response. Sincerely, Eric J Sian General Mgr.
4 out of 5
by Rick

Posted Mar 15, 2016 on Hotels
Comment from Hotel Management
May 21, 2016 by eric, Hotel Management
thank you for your positive response. We look forward to having you as a valued customer .
4 out of 5
by Michele from Detroit

Clean and convenient

Posted Mar 10, 2016 on Hotels
Very nice budget hotel that allows dogs. Clean and convenient to where we were visiting. Beds could have been a little more comfortable. Hopefully next time pool and hot tub will be up and running.
Comment from Hotel Management
May 14, 2016 by eric, Hotel Management
Thank you!!! We Take Pride in our cleanliness. We will be upgrading our rooms as we renovate are hotel. The pool will be open By March 15th We hope to improve your stay and have you with us as a repeat guest in the future and in the years to come. Thanks for choosing us for your stay while you were in our area.
4 out of 5
by A verified traveler

Posted Feb 12, 2016
Didn't have shampoo or soap. Overall the room was very clean
Comment from Hotel Management
Feb 21, 2016 by Eric, Hotel Management
thanks for staying ..we now offer shampoo. we look forward to hosting you again soon
1 out of 5
by A verified traveler

Posted Feb 11, 2016 on Hotels
Hotel is outdated
Comment from Hotel Management
Apr 23, 2016 by eric, Hotel Management
we are working on updating are Hotel as we have only had it a short time ..i hope you visit us again
3 out of 5
by A verified traveler from Pekin, IL

Overall good experience- good choice to stay here

Posted Nov 30, 2015
Pros: Room was quiet and motel is located convenient to highway.
Cons: Pillows were "chunky", but adequate. Facial tissue container was empty & no shampoo/conditioner - but did have a hair dryer.
Location: Airport/college nearby. Dow gardens and civic center.
For those who want a good value. Has laundry facilities. TV worked well and is new type.
Comment from Hotel Management
Dec 7, 2015 by Eric, Hotel Management
Thanks for staying with us we look forward to servicing you again.. we now will have shampoo and our pool is close to being reopened
3 out of 5
by A verified traveler from Oberlin Ohio

good value

Posted Oct 24, 2015
perfectly fine for the traveler needing a place to spend the night. comfortable clean room at a fair price. helpful staff. fast food and diner not far from motel. would recommend
Comment from Hotel Management
Dec 7, 2015 by Eric, Hotel Management
Thanks for staying with us we look forward to seeing you again.