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Great place for a short stay - access to Interstate, but quiet, newly renovated and very clean and comfortable. Met our needs perfectly!!
Lisa
Stayed 2 nights in Mar 2024
Response from manager on Mar 18, 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.
Excellent choice for value stay. Renovations are tremendous. Rooms very clean and nicely appointed.
Lisa
Stayed 1 night in Mar 2024
Response from manager on Mar 18, 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.
4/10 Poor
Sandy
Mar 1, 2024
Liked: Staff & service
Disliked: Amenities
The maid service was absolutely terrible!!!
Unbelievable!
Other staff were wonderful!
Sandy
Stayed 3 nights in Feb 2024
Response from manager on Mar 4, 2024
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.
4/10 Poor
Myumia
Feb 26, 2024
Myumia
Stayed 2 nights in Feb 2024
Response from manager on Feb 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior stay we apologize for not meeting your expectations the first time
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.
there was roaches everywhere in the room. when we first walked in it smelled like rotten food and cigarettes. we had to run to walmart to purchase Lysol and clorox wipes to clean the room.
adrianna
Stayed 2 nights in Nov 2023
Response from manager on Nov 28, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, but after investigating your statement about this room WE FOUND NO ISSUES of anything you said being true (false info was not called for) ..as other guest within the hotel the same date and time you were here all post totally positive reviews about our location ,room quality,staff,value.
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize we did not hold up to your standards
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize if we were not to your standards
8/10 Good
Katherine
Nov 1, 2023
Katherine
Stayed 2 nights in Oct 2023
Response from manager on Nov 2, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.
When I checked in I was given my keycard I went to the room, used the keycard and the room was occupied. The woman at the front desk was great and asked for me to come back in an hour. I did the room was ready! I was told the manager would reach out to me the next day which never happened. The TV in the room did not work all weekend there was no remote when we got there. The staff tried to get a remote that worked but that was unsuccessful
Dennis
Stayed 2 nights in Oct 2023
Response from manager on Oct 31, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. I apologize for not reaching out to you for I had an emergency but after reviewing your way of booking i am unable to give credit .
Was in town for a ballgame. The room was very clean and nice could have had one more set of towels there was only 2 and there was three of us. The only bad thing was the park lot got loud late at night with young kid pregame partying being it's a motel.
robert
Stayed 1 night in Oct 2023
Response from manager on Oct 30, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.
The hotel and staff were excellent. The problem was the bed. The frame was evidently made of aluminum, everytime you moved it would make a clunking noise. Also room was not cool enough, like there was a control on it. We prefer to have it cool when we sleep. Rm 112
Verified traveler
Stayed 1 night in Oct 2023
Response from manager on Oct 28, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize we were not able to please .
10/10 Excellent
Amy
Oct 27, 2023
Amy
Stayed 1 night in Oct 2023
Response from manager on Nov 16, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.
I am sorry you felt the need to give a bad review after our emailing about your missing jacket and after us reviewing the camera I did not view anyone going into your room 112 between your departure and entry of my frontdesk associate going in to get the item (dress that was covered in a bag) when you calledYou may need to check all luggage and possibly the vehicle , your jacket was not taken by any of my staff .we do not employee anyone who are not truthful.
They renovated the rooms and they look amazing. The room was clean and smelled good. The front desk staff were friendly and housekeeping was on point everyday. Will be staying here again!
Ophelia
Stayed 4 nights in Oct 2023
Response from manager on Oct 16, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.
I did not stay at the property because I didn’t feel safe once I arrived. I lost my money because it was the same day as check-in.
Jennifer
Stayed 1 night in Oct 2023
Response from manager on Oct 12, 2023
we have newly renovated rooms and in process of painting the outside of the building as well as one of the safest hotel in Auburn 24 hour cameras and attendant on duty .
6/10 Okay
Matt
Oct 8, 2023
Disliked: Staff & service
Matt
Stayed 2 nights in Oct 2023
Response from manager on Oct 11, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.
Room smells strongly of cigarette smoke. The disappointment, especially after they “waived” a surprising $100 cash smoking deposit. We are non-smokers and as soon as you open the door the room it reaks. Maids knocking on door at 8am when checkout is 11am. Phone rang from front desk shortly after. Let us rest in the room we rented people! Breakfast included was hardly nothing. Toilet seat has burns on it. Refrigerator wasn’t wiped out. Stay was like being in a run down place.
Verified traveler
Stayed 1 night in Oct 2023
Response from manager on Oct 9, 2023
We would like to know what room you claim this was please contact hotel with this information .. also you never came to front desk about this and this is not one of our protocols for guest ready check in rooms ..our hotel is a big difference than staying in a run down place
I was pleasantly surprised at how nice the rooms looked. They've been updated with new floors and paint and the bathrooms were nice and clean. My expectations are not high in general for motels where the door opens to the outside world. But I will definitely go back again.
Mark
Stayed 1 night in Sep 2023
Response from manager on Oct 5, 2023
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.