Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Microtel Inn & Suites by Wyndham Auburn

2 out of 5
Microtel Inn & Suites by Wyndham Auburn
2174 S College St, Auburn, AL

Reviews

7.2

Good

Rating 10 - Excellent. 255 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 202 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 102 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

jody

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Front staff not friendly or helpful. Walls are thin and can hear the next room conversations, not sure if this was because it was a connecting room and the sound traveled through the door? The room aas clean but strong cleaners used so needed to have the door open upon arriving to air out room.
Stayed 1 night in Apr 2024
Response from pam on Apr 20, 2024
Apologies for the inconvenience.Will take your criticism constructively and apply where applicable.

10/10 Excellent

Lloyd, Romeoville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Auburn University and nice owners.
Stayed 1 night in Apr 2024
Response from Riya on Apr 17, 2024
Thank you for staying with us and we appreciate your feedback.

6/10 Okay

Yeni, Louisville

Stayed 2 nights in Apr 2024
Response from Riya on Apr 13, 2024
Thank you for staying with us.

6/10 Okay

Aimee

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was not clean and had hair on toilet, in tub & in sink. Half used shampoo on counter and no soap. Floor in room was messed up. Bed & pillows were both so uncomfortable. Clerk at desk was super sweet. We didn't bring anything to her attention since we were just there for an overnight stay. They definitely need to update this property!
Stayed 1 night in Apr 2024
Response from pam on Apr 9, 2024
We apologize for the problem.We, at front desk are willing to rectify any mistakes done by our housekeepers.Thank you for staying with us

8/10 Good

Steven

Liked: Cleanliness, staff & service
It’ was ok
Stayed 1 night in Apr 2024
Response from pam on Apr 9, 2024
Thank you for staying with us.This property is soon undergoing renovations.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet compact hotel. The rooms are small, but I didn't stay there to entertain. The bathroom was large, the water pressure was outstanding and there was plenty of hot water! The bed was excellent. I brought my own pillows. The room was clean and the staff came and cleaned the room and touched up everything every day. New soap was brought daily. It has a small fridge but no microwave. The ac worked perfect and the temperature control worked perfect. The cleaning staff and every single person was extremely friendly and happy to help in any way. The location was perfect. Restaurants were in very easy walking distance from Wafflehouse to outstanding BBQ and upscale Mexican food. Walmart was just 5 minutes away by car and 10 minutes if you walked. The price was great. The breakfast was continental but everything was fresh and restocked constantly. I never left hungry, and the facilities were clean! I get up early and visited while they made coffee, cleaned, and stocked things daily. It was the perfect stay for my needs.
Stayed 4 nights in Apr 2024
Response from pam on Apr 16, 2024
Thank you for staying with us. Your comments motivate our team.

6/10 Okay

Christy

Traveled with group
It was ok, just a bit dated
Stayed 1 night in Apr 2024
Response from pam on Apr 9, 2024
Thank you for staying with us and are undergoing renovations soon at this property.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly atmosphere, adequate lodging, good value for the price. Thank you!
Stayed 4 nights in Apr 2024
Response from Riya on Apr 7, 2024
Thank you for staying with us and we appreciate your feedback!

2/10 Terrible

LaQuanna

Stayed 1 night in Mar 2024
Response from pam on Apr 23, 2024
Thank you

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was extra nice and even though I was having a bad day she was patient with means that goes a very long way!
Stayed 1 night in Mar 2024
Response from Riya on Apr 7, 2024
Thank you for staying with us and we appreciate your feedback!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Riya on Mar 26, 2024
Thank you for staying with us.

10/10 Excellent

Janet

Stayed 7 nights in Mar 2024
Response from Riya on Mar 23, 2024
Thank you for staying with us.

10/10 Excellent

Kerry

Stayed 1 night in Mar 2024
Response from Riya on Apr 3, 2024
Thank you for staying with us.

2/10 Terrible

LaQuanna

Traveled with family
Disliked: Staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Mar 2024
Response from pam on Mar 14, 2024
Dear guest you incorrectly booked 2 noncancellable bookings on the incorrect date. We adjusted your date and canceled your 1 booking to best accommodate you. You need to contact the 3rd party directly for your refund. We have not charged you for the 2nd booking. However, you keep calling the hotel for a refund. Please refer to the terms and conditions of your cancellation policies when contacting them.

10/10 Excellent

Leonza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Riya on Mar 8, 2024
Thank you for staying with us.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a small Microtel but it served our needs perfectly: close to the interstate & a nearby meeting, reasonably priced, clean, comfortable, breakfast. I was impressed to see hard floor instead of carpet in the room. Cons: the parking lot is tight (not ideal for large trucks) and the shower curtain rod is the curved style which puts the curtain somewhat in the way outside the shower.
Stayed 1 night in Feb 2024
Response from Kushal on Mar 3, 2024
Thank you for sharing your feedback! We appreciate your positive comments about our convenient location, reasonable pricing, cleanliness, and comfortable rooms. We're glad you noticed the hard floor in the rooms—it's a deliberate choice for hygiene and allergen control.We apologize for the tight parking lot and the shower curtain rod inconvenience. Your insights are valuable, and we'll use them to enhance our guest experience. We hope to welcome you back soon!

8/10 Good

Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close to Auburn University and all the other shopping in amenities.
Stayed 3 nights in Feb 2024
Response from Riya on Feb 27, 2024
Thank you for staying with us.

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value for the money. Nice staff, clean rooms. What you would expect when you are looking for a short visit no frills basic sleeping facility
Stayed 2 nights in Feb 2024
Response from pam on Feb 25, 2024
Thank you for your feedback!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Response from pam on Feb 14, 2024
Thank you for staying with us.

2/10 Terrible

victoria

Disliked: Amenities
I booked online and upon arrival decided not to stay. It was really dirty, the desk clerk was on the phone and not interested in helping me. I used a common area restroom and that clinched it for me. I went to another hotel.
Stayed 1 night in Feb 2024
Response from Kush on Feb 11, 2024
Dear Guest,Thank you for your feedback. We regret to hear about your experience, but upon review, it appears there may have been a misunderstanding. We have no record of you either showing up at the front desk or checking in our property. We take cleanliness and customer service seriously and strive to provide a positive experience for all of our guests. Sincerely,The Management TeamKushal Dhingra

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from pam on Feb 9, 2024
thank you for staying with us

6/10 Okay

Ernest, Thomisne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room and bed was hard
Stayed 1 night in Feb 2024
Response from pam on Feb 9, 2024
This is Microtel so all rooms are standard. As for the beds they are the requirement of the hotel.

2/10 Terrible

Montavious

Disliked: Cleanliness, staff & service
Terrible service. Noisy tenants
Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
Had you brought the issue to the front desk they would have gladly assisted you about the noise.As for the service, we would have appreciated it if you were more specific so we could better it.

6/10 Okay

keturia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
Thank you for staying with us

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but clean. At check in they moved my room to a quiet one at my request. No decaf coffee at breakfast.
Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
Sorry for the inconvenience but we do make it on request from guests and it's provided in the rooms.We do not make a whole pot as it all goes to waste.

10/10 Excellent

Kristelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
thank you for staying with us

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
thank you for staying with us

6/10 Okay

Kyungmi

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from pam on Feb 9, 2024
thank you for staying with us

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from pam on Feb 9, 2024
thank you for staying with us

8/10 Good

Jamal

Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
Thank you

2/10 Terrible

Mark

Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
thank you for staying with us

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from pam on Feb 9, 2024
Thank you for staying with us

2/10 Terrible

Shaleshia

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat
Stayed 2 nights in Jan 2024
Response from pam on Feb 9, 2024
thank you

4/10 Poor

Christiana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was very disappointed that I had to move from my room because there was no heat in the room. Also, there was no elevator in the hotel!
Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
Sorry for the inconvenience. Being only 2 floors there is no elevators.

8/10 Good

Anne or Scott

Liked: Staff & service, room comfort
Older hotel, decent value
This hotel has seen better days but staff was kind and efficient, bed was comfortable, breakfast was simple but adequate. Everything worked in our room.
Stayed 1 night in Jan 2024
Response from pam on Feb 9, 2024
Thank you for staying with us. We are awaiting the process of renovation.

8/10 Good

ericka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from pam on Feb 9, 2024
Thank you for staying with us

2/10 Terrible

Durrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from pam on Feb 9, 2024
Thank you

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from pam on Dec 20, 2023
thank you for staying with us

10/10 Excellent

Joshua

Liked: Staff & service, room comfort
Could not ask for better service!
Stayed 4 nights in Dec 2023
Response from pam on Dec 20, 2023
thank you for staying with us

4/10 Poor

Hoyt

Traveled with partner
Stayed 2 nights in Dec 2023
Response from pam on Dec 20, 2023
Dear GuestSorry that you were a "NO SHOW".Per your 3rd party booking (Expedia"s) policy, we correctly charged a 1-night penalty charge.

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from pam on Dec 20, 2023
thank you for staying with us

10/10 Excellent

Fabiola, Mobile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and helpful staff, great location
Stayed 1 night in Dec 2023
Response from pam on Dec 20, 2023
thank you for staying with us

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but inexpensive in Auburn
Decent hotel in a good location. Warning- there is no elevator so if you are upstairs be prepared to haul your stuff! Room was clean. Main issue was getting keys to work, had to go downstairs 4 times to get it resolved.
Stayed 2 nights in Dec 2023
Response from pam on Dec 5, 2023
Thank you for staying with us. Yes, this property is only 2 stories and there is no elevator. However, a request can be made when booking/check-in for a downstairs room.As for the keys, we would train our staff to be more attentive when making the room keys.-your input helps us to better serve you.Thank You

6/10 Okay

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and recently redone. Lots of hot water. Had a prepaid reservation but was treated as if it didn't exist. Need more accessible sockets for electronics.
Stayed 1 night in Nov 2023
Response from pam on Dec 5, 2023
We are sorry to hear that the front desk could not find your pre-paid reservation. There is an incidental charge required when checking in. thank you for staying with us

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good just toward the end I was locked out my room as I was putting things in my car. They said the system does that at a certain time but overall great place to stay.
Stayed 1 night in Nov 2023
Response from Kush on Nov 25, 2023
We apologize for any inconvenience you may have experienced and we sincerely appreciate your feedback.

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from pam on Dec 20, 2023
thank you for staying with us

8/10 Good

ericka

Stayed 2 nights in Nov 2023
Response from Kush on Nov 25, 2023
Thanks for sharing your feedback.

10/10 Excellent

Tunyia

Liked: Cleanliness, property conditions & facilities
The property is safe.
Stayed 3 nights in Nov 2023
Response from pam on Nov 14, 2023
thank you for staying with us

2/10 Terrible

Tamarius

Stayed 1 night in Nov 2023
Response from pam on Nov 6, 2023
thank you for staying for us.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay with the exception of the towels being dirty
Stayed 1 night in Oct 2023
Response from pam on Nov 6, 2023
Thank you for staying at our property. We were not informed of towels being dirty at our end at any time of guest stay. We would have gladly given an exchange of fresh towels although we follow the WYNDAM GREEN POLICY.