Ratings based on 84 Verified Reviews

4.5 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Loved This Place, But...

Posted Apr 17, 2017
I really enjoyed my stay here for the most part. I even extended my stay 2 additional days because my family was having such a great time. The staff is great and the grounds are beautiful. The room was big spacious, the bathroom had a show and soaking tub. The pools all 3 are great. The food was also very good. The only thing I didn't like was the very lax housekeeping. I stayed 4 nights and my room was never cleaned. I didn't think to much of it the first day but after 3 days I had to call the front desk to get someone to clean it my last night. Someone entered my room and left clean towels on the bench, but never touch the trash or replenished the toilet paper. That's the one thing the may want to improve, but other than that it's a great place.
5 out of 5
by A verified traveler

Beautiful hotel

Posted Jan 2, 2017 on Hotels
Great getaway
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016
Pros: Unique. Beautiful grounds
In town for a meeting. So glad I picked this hotel!
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
We had a wonderful stay.. recommend to everyone, golf was great, my score not so much.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great for after Auburn Football games

Posted Nov 21, 2016
Pros: Location and visual appeal
Checked in late after a night game and had a warm welcome by staff. We will def come back in warmer weather to use facilities.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 16, 2016 on Hotels
3 out of 5
by A verified traveler

Disappointed

Posted Oct 17, 2016 on Hotels
This hotel is probably good for weekend golfers, but not for travelers. There was very little room for bags. The closet was incredibly small -- the smallest we have ever seen in a hotel, much less a supposedly First Class hotel. The room was not cleaned or made up over the weekend, and we can live with that, but dirty, wet towels were not replaced, and room service dishes were left outside rooms up and down in the hall all weekend. Finally, we are allergic to down, so we included in our reservation a request for "no down pillows or covers". That, however, is just what we got. When we asked that they be changed we did get new pillows, but in the entire hotel they only had one, very thin, non-down blanket. These little things added up. We expected better.
5 out of 5
Recommended
for Everyone
by A verified traveler from rochester ny

love this place

Posted Sep 2, 2016
Pros: clean and the view
Cons: nothing
I love this place. all I can say is nice nice, nice. I will be staying here again. I hope very soon
5 out of 5
by Tracy

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
2 out of 5
by A verified traveler

Not a good stay.

Posted Jul 5, 2016 on Hotels
This hotel is just okay. It's pricey for what you get. The service was spotty. Some VERY helpful kind folks working. Some VERY unhelpful, rude people working. We were there for a wedding, had husbands trying to feed kids while the ladies were at a bridesmaid's luncheon. The pool side bar did not serve pizza, which the kids had been promised, so they went and bought pizza to eat by the large pool altogether. They were turned away!! This is a group of men with lots of cousins, all who have rooms at the hotel for 4-5 nights, who are with a wedding using the hotel for the rehearsal dinner and the reception and they're not going to let them bring their pizza in for lunch? There is no sign anywhere stating no outside food allowed. Someone just decided to be a jerk and keep paying guests from eating what they wanted to eat at the tables by the pool. This was totally unacceptable. They all had to huddle in one of the family's suites eating on the beds!!!! Other than that, the kids loved the pool. The room we had was dusty. Room service was late the first day and never came the second morning until I called, which they ended up begrudgingly comping. Don't fall for the "Valet" and "Turn down" their site states. These two perks were non-existent. Maid service was below average and only picked up dirty towels and replaced. Brought less new cups and glasses than were there upon checkin each day.