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Reviews of Comfort Inn Opelika - Auburn

2.5 out of 5
Comfort Inn Opelika - Auburn
811 Fox Run Pkwy, Opelika, AL

Reviews

8.2

Very Good

Rating 10 - Excellent. 272 out of 591 reviews" "
Rating 8 - Good. 176 out of 591 reviews" "
Rating 6 - Okay. 78 out of 591 reviews" "
Rating 4 - Poor. 36 out of 591 reviews" "
Rating 2 - Terrible. 29 out of 591 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheminka

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here every time
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Sheminka,We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back in the future. Your satisfaction is our top priority.

4/10 Poor

Shannon

Disliked: Cleanliness, amenities, property conditions & facilities
We stay at Comfort hotels often and this was a terrible disappointment. The couch in our room was absolutely filthy, the exhaust fan in the bathroom was hanging like it was going to fall at any second, the room overall felt cringy. The person working at the front desk could not even stand up and greet us. Will not be staying there again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Shannon,We are disappointed to hear about your recent experience at our hotel. Our housekeeping team has been informed to ensure the cleanliness standards are met. Additionally, maintenance will address the issues you mentioned to prevent any future inconvenience for our guests. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Ginger

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The location was great.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Ginger,We appreciate your kind words about our friendly staff and convenient location. It's wonderful to hear you enjoyed your stay with us. Thank you for taking the time to share your feedback.

4/10 Poor

Jessica Lynne

Traveled with family
Disliked: Property conditions & facilities
Room was very old. Carpet wasn’t vacuumed around bed, hair in shower. Couldn’t get towels - front desk literally told us they had no more after no one came in to clean our room or replace towels. Definitely would not stay there again.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Jessica Lynne, We regret to learn of the concerns you encountered during your recent stay. Your feedback has been duly noted and will be shared with the appropriate departments for their review and attention. We always strive to provide a comfortable and clean environment for our guests. Your comments are valuable to us as we work towards improving our services.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and friendly
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Joseph,We're delighted to hear you found our hotel clean and the staff friendly. Guest satisfaction is our top priority. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team.

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , breakfast need to make eggs with out cheese for dairy intolerance
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Carolina,We appreciate your feedback on our breakfast options and will share this with our team for future enhancements. Your dietary needs are important to us, and we recommend contacting management directly for any special requests during your next stay. Thank you for choosing our hotel for your visit.

10/10 Excellent

Kaeleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in Jan 2024
Response from Manager on Feb 28, 2024
Hello Kaeleen,We are glad to hear that you enjoyed your stay with us. Our team always strives to provide a pleasant experience for all our guests. Your feedback is greatly appreciated, thank you for sharing your experience with us.

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our 1 night stay was fine. Bed was comfortable and clean, which is the main thing. They did have a remote control that was easy to clean with a disinfecting wipe, but they didn't provide the wipe, I happened to have one. The breakfast was pretty basic. Frozen pre-made omlets, instant oatmeal packets and a waffle maker. No toppings available. It was rught off the interstate that we needed though, so overall ok.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Scott,Thank you for sharing your feedback with us. We're glad to hear you found the bed comfortable and clean during your stay. We appreciate your observations regarding the amenities provided, and we will take them into consideration for future improvements. We hope you had a pleasant journey on the interstate and look forward to any future visits you may have with us.

10/10 Excellent

Tammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was awesome. Staff was friendly and very helpful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Tammie,We are delighted to hear that you had an awesome stay with us and found our staff friendly and helpful. It was a pleasure having you as our guest. Should you have any future concerns or feedback, please don't hesitate to reach out to us.

10/10 Excellent

Sandra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and comfortable. Couple of lamps didn't work but other than that it was a goid experience
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Sandra,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We appreciate your kind words about the cleanliness and comfort of your room. We apologize for any inconvenience caused by the lamps not working and appreciate you bringing that to our attention. Our maintenance team will address this issue promptly. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Okay

Jim

Traveled with partner, Traveled with pets
Disliked: Staff & service, property conditions & facilities
Mold. No Extra Pillows, even when property wasn’t fully book.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Jim, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience caused by the issue you encountered. We have taken note of your concerns and will address them with our team to ensure improved guest experiences going forward. Please feel free to reach out to our management directly so they can personally assist you.

10/10 Excellent

Thomas, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Thomas,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 Excellent

Arianne

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Arianne,We're thrilled to hear that you had an excellent stay with us! If there's anything else we can do to make your next visit even better, please let us know. We can't wait to welcome you back!

8/10 Good

Janis

Liked: Amenities
Staff was very friendly and bed was very comfy!! I will return if in area
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Janis, Thank you for your kind words! We're delighted to hear that our friendly staff and cozy beds made your stay enjoyable. We look forward to welcoming you back should you find yourself in the area again.

8/10 Good

Caleb

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Hello Caleb,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience. Should you have any further feedback or suggestions, please feel free to reach out to our team directly. We hope to welcome you back in the future for another great stay.

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, property conditions & facilities
Will do in a pinch.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 8, 2023
Hello Amanda,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. It is through feedback like yours that we can continue to improve our services for future guests. We encourage you to reach out to our management directly so that they can address your concerns personally. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and warm. The cheerful employees day and night. My stay was perfect.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Albert,Thank you for sharing your positive experience with us! We greatly appreciate your kind words about our clean, quiet, and warm hotel. Our dedicated team works hard to ensure our guests have a perfect stay. We hope to welcome you back soon for another outstanding visit!

8/10 Good

Brenda

Traveled with family
Liked: Property conditions & facilities, room comfort
When someone stays there towels & wash cloths should be changed & provided daily! My bed was only made because I had to ask. What type of service is this when you know I am here for a week? I leave by 9:30 am to return by 6:00 pm to dirty towels & an unmade bed…..Then when go ask for towels you don’t have any, unacceptable!
Stayed 5 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Brenda, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We kindly request guests to inform us if they require daily towel and bed linen change, as part of our sustainability efforts. We regret if this was not communicated clearly during your check-in. Your feedback is important to us and will be shared with our team for review. We appreciate your understanding regarding the towel availability and apologize for any disappointment caused.

10/10 Excellent

Dale

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and courteous
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Dale,Thank you for your feedback! We are delighted to hear that our staff was friendly and courteous throughout your stay. Our team takes great pride in providing excellent service to our guests. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Joan,Thank you so much for your fantastic review! We are thrilled to hear that you had such a remarkable experience with us. We look forward to welcoming you back in the future.

2/10 Terrible

Natasa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had never left a negative review before as I always try to think of something positive .this is not a hotel. Not even a motel. Gross in every shape and form. I just wanted to cry and couldn't wait to go home. Mold in the room and bathroom, price per night more expensive than if you were at the 4star all exclusive resort. No hot water to shower, toilet probably never cleaned. They cannot print a receipt as printer is not working and do not know how to email a PDF. Ridiculous and disgusting. Do not stay here. I would rather spend a night in my car than here ever again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Natasa, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We will address the issues mentioned to improve our services. If you have any further concerns, please feel free to reach out to our customer service team.

2/10 Terrible

Jona

Water did not work in the room and they did not repair it for 36 of our 48 hour stay. Refused any compensation.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Jona, We apologize for the inconvenience you experienced with the water in your room. Please provide us with your booking details so we can investigate this matter further and assist you accordingly.

6/10 Okay

Angel

Liked: Cleanliness, property conditions & facilities
The lady who checked us in was overwhelmed and was not very inviting. There was no hot water and we had to shower in cold water.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Angel, I apologize for the inconvenience caused during check-in. We understand the importance of a warm welcome and we will address the issue with our staff. We apologize for the lack of hot water and will ensure it is fixed promptly.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk check in was easy and the attendant was very friendly.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Debra,Thank you for your kind words! We strive to provide a seamless and welcoming check-in experience for all our guests. We hope to welcome you back soon!

6/10 Okay

tim

Mattress was worn out
Stayed 1 night in Sep 2023
Response from Manager on Oct 21, 2023
Hello tim, We apologize for any inconvenience caused. Please rest assured that we will look into the matter and address it accordingly. Thank you for bringing this to our attention.

8/10 Good

Angela

Traveled with partner
Liked: Staff & service, amenities
The staff are very friendly. Breakfast had a wonderful selection.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 21, 2023
Hello Angela,Thank you for your kind words! We're delighted to hear that our staff and breakfast met your expectations. We hope to welcome you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Traveling so my fur baby could be seen at the Neurology department at Auburn University. Everyone was so kind and courteous! The room was great!
Stayed 1 night in Sep 2023
Response from Manager on Oct 21, 2023
Dear Guest,Thank you for choosing our hotel for your stay near Auburn University. We're glad to hear that you found our staff kind and courteous, and that you enjoyed your room. We hope your fur baby is doing well!

10/10 Excellent

thomas

Stayed 1 night in Sep 2023
Response from Manager on Oct 21, 2023
Hello thomas,Thank you for your excellent rating! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon!

4/10 Poor

James

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
You guys are not interested in the truth. Just survey assessments. Nevertheless, I will not staying with you no longer.
Stayed 1 night in Aug 2023
Response from Manager on Oct 21, 2023
Hello James, We appreciate your feedback and apologize for any misunderstandings. We value honesty and strive to improve our services. Please let us know if there's anything specific we can do to address your concerns.

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a Good Stay
Front desk person was the worst as he was, unfriendly, was short with several guests. Room was unclean as the was someone’s hair stuck to the shower wall (see picture). The air conditioner made terrible noises as it cycled off and on. You can hear other guests yelling and laughing through the room walls. For the price I paid I would have expected cleaner and more professionalism from the staff.
Stayed 1 night in Aug 2023
Response from Manager on Oct 21, 2023
Hello Wayne, We apologize for the inconvenience caused during your stay. Our team will address all the issues mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

6/10 Okay

Stephen

Stayed 1 night in Aug 2023
Response from Manager on Oct 21, 2023
Hello Stephen, Thank you for your feedback. We are sorry to hear that your experience was not up to your expectations. Please let us know how we can improve your next stay.

8/10 Good

Jenny

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Manager on Oct 21, 2023
Hello Jenny,Thank you for your positive rating! We're delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon.

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a one night stay, it was convenient for our trip. It was in a state of updating.
Stayed 1 night in Jul 2023
Response from Manager on Oct 21, 2023
Hello Terry,Thank you for choosing our hotel for your trip. We appreciate your understanding as we continue to improve our facilities. We hope you had a pleasant stay overall.

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service
Front desk staff was fantastic. Breakfast was great. The property itself is in need of several repairs. It felt dated and rundown.
Stayed 1 night in Jul 2023
Response from Manager on Oct 21, 2023
Hello April,Thank you for your feedback! We appreciate your compliments about our staff and breakfast. We apologize for any inconvenience caused by the need for repairs and assure you that we're working towards making necessary updates to enhance our guests' experience.

6/10 Okay

ASHLEY, Plainfield

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Manager on Oct 21, 2023
Hello ASHLEY, Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your thoughts and will work to continually improve our services.

8/10 Good

Jenny

Stayed 1 night in Jul 2023
Response from Manager on Oct 21, 2023
Hello Jenny,Thank you for your positive rating! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can do to make your next visit even better, please let us know. We hope to welcome you back soon!

6/10 Okay

Claude

Stayed 2 nights in Jun 2023
Response from Manager on Oct 21, 2023
Hello Claude, Thank you for your feedback! We appreciate your honesty and we will work to make improvements based on your review.

8/10 Good

Elisa

Stayed 1 night in Jun 2023
Response from Manager on Oct 21, 2023
Hello Elisa,Thank you for your positive review! We're glad you had a great experience at our hotel. We hope to welcome you again soon.

10/10 Excellent

Teresa

Stayed 1 night in Jun 2023
Response from Manager on Oct 20, 2023
Hello Teresa,Thank you for your excellent rating! We are delighted to know that you had a great experience with us. We hope to welcome you back soon for another enjoyable stay.

6/10 Okay

Debra

Stayed 1 night in Jun 2023
Response from Manager on Oct 21, 2023
Hello Debra,Thank you so much for your incredibly positive rating! We're thrilled that you enjoyed your stay with us and hope to welcome you back soon.

6/10 Okay

Kent

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Oct 21, 2023
Hello Kent, Thank you for your feedback. We appreciate your honesty and apologize for any inconvenience you may have experienced during your stay. We strive to provide the best service possible and will address your concerns to ensure a better experience in the future.

10/10 Excellent

Matt

Stayed 1 night in Jun 2023
Response from Manager on Oct 20, 2023
Hello Matt,Thank you for giving us a perfect rating! We are thrilled that you had such a great experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

Gary w

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A staff was great and rooms were clean
Stayed 1 night in May 2023
Response from Manager on Oct 20, 2023
Hello Gary w,Thank you for your positive feedback about our staff and clean rooms! We strive to provide excellent service to all our guests.

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Our air conditioner did not work .
Stayed 1 night in May 2023
Response from Manager on Oct 21, 2023
Hello Kathy,I sincerely apologize for the inconvenience caused by the non-functioning air conditioner. Our maintenance team has been alerted and will rectify the issue promptly. Thank you for bringing this to our attention.

6/10 Okay

Susan

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from Manager on Oct 21, 2023
Hello Susan, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further improvement.

2/10 Terrible

Corrida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Manager on Oct 21, 2023
Hello Corrida, We are sorry to hear that you were not satisfied with your recent stay. Please let us know the specific issues you encountered so that we can address them accordingly.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was great for the price. The AC didnt work properly in our room and sleeping was hit or miss.
Stayed 2 nights in Apr 2023
Response from Manager on Oct 21, 2023
Hello Mary,I'm sorry to hear about the issue with the AC in your room. Our maintenance team will be notified and will address this immediately. Thank you for bringing it to our attention.

10/10 Excellent

Donna

Stayed 3 nights in Apr 2023
Response from Manager on Oct 21, 2023
Hello Donna,Thank you for the perfect rating! We're thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

2/10 Terrible

David

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting room.
Stayed 1 night in Apr 2023
Response from Manager on Oct 21, 2023
Hello David, We apologize for the inconvenience caused and we assure you that we will address this issue immediately.

6/10 Okay

Sasha

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nothing spectacular.
Stayed 1 night in Apr 2023
Response from Manager on Oct 21, 2023
Hello Sasha, We apologize if we did not meet your expectations. We appreciate your feedback and will continue working to improve.