In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Days Inn By Wyndham Phenix City Near Fort Moore

2.5 out of 5
Days Inn By Wyndham Phenix City Near Fort Moore
3560 US Hwy 431 North, Phenix City, AL

Reviews

6.6
Rating 10 - Excellent. 49 out of 206 reviews" "
Rating 8 - Good. 59 out of 206 reviews" "
Rating 6 - Okay. 34 out of 206 reviews" "
Rating 4 - Poor. 27 out of 206 reviews" "
Rating 2 - Terrible. 37 out of 206 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Traveled with group, Traveled with family
Liked: Staff & service
The location of the hotel was within a comfortable driving distance to our event location we were in town for.
Stayed 3 nights in Mar 2024

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

KJ

Could be better!
Stayed 2 nights in Mar 2024

8/10 Good

Simone

Liked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Leonard

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service
Check in was a disaster! They charged my credit card to someone else room! Bed had loud popping spring every time you move!!
Stayed 1 night in Feb 2024

6/10 Okay

Demetria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away
STAY AWAY FROM THIS HOTEL!!!!!! Room was not cleaned til i complained and said we had no towels. Found roaches in the room. The only saving grace for this hotel was the nice woman at the front desk.
Stayed 10 nights in Dec 2023

4/10 Poor

Myra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Judy

Liked: Cleanliness
Average Motel in a Good Location
Fair price, no frills motel, was good for our purpose - visiting family in the neighborhood. Walk-in shower (not a bathtub), scant toiletries included 2 thin bars of soap, 1 small tub of shampoo and cheap skin moisturizer. Breakfast was choice of 4 cereals, hot water for packet of oatmeal, very weak coffee, OJ and apple juice. Decent price using hotels.com app for this no-frills motel. Everything was 'average'.
Stayed 1 night in Dec 2023

6/10 Okay

Troy, Corpus Christi

Liked: Staff & service
It's just ok... a little dated... but just a place to sleep
Stayed 1 night in Aug 2023

6/10 Okay

Caleb

Traveled with group
Liked: Staff & service, property conditions & facilities
Could’ve been cleaner, but staff were nice and respectable.
Stayed 4 nights in Sep 2023

10/10 Excellent

vincent

Thanks again so much
Stayed 3 nights in Aug 2023

6/10 Okay

JAMES

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
3 star
Stayed 3 nights in Aug 2023

6/10 Okay

Cherrie Annette

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Okay place to be if you don’t plan on being at the hotel a lot. Biggest disappointment was I booked the rooms with the knowledge that there was a pool. After check in was informed pool was “dirty and black,” and haven’t been used in a while. That should be something listed on the website! They never would’ve been an option. It was way too hot to not have pool access.
Stayed 2 nights in Jul 2023

4/10 Poor

Rodney

Traveled with partner
Disliked: Cleanliness
I very rarely write these reviews, but this one can’t be ignored. The first thing I was met with was a bug running across the hallway into another room. Once I got into my room, I noticed hair on the pillows as well as yellow-ish stained pillowcases. Since I brought own and I had checked in at midnight, I decided to take what I had. The bathroom toilet was also dirty with pubic hair. Please note the cleanliness is very low and if you do stay here, bring your own sheets, pillows, and cleaning supplies. If not, Walmart isn’t far away.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Rodney,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

4/10 Poor

Noëlle

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
If you have no other choice
Well it was located very near where we needed to be, but an emergency came up and we had to cut our trip early and I’m glad we did. A woman was “moving” in when we were checking in but my husband noticed the there were bags by the entrance and frankly we both thought it was garbage until the woman was bringing all of it to her room. The next day we were getting ready to leave and there was a roach in our bathroom and then in the hallway on the first floor when we were leaving, our first day the room was fine when we checked in, very disappointed when we were leaving. Not saying it was that woman but there were no “bug” issues the first night. The pool of course was like every other review, they will not fix it like the responses say from those reviews.
Stayed 4 nights in Jul 2023
Response from Hotel Manager on Jul 13, 2023
Dear Guest,We are sorry our hotel did not meet your expectations. We take great pride in this hotel and in providing the best possible service to guests. We regret that we did not meet your needs in every way and hope you will give us another chance to satisfy you in the future. Sincerely,Hotel Manager

4/10 Poor

David

Stayed 1 night in Jul 2023

10/10 Excellent

Wonda, dawson

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very friendly and accommodating. Easy access to our room.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 6, 2023
Dear Guest,Thank you for your wonderful feedback. We are thrilled to hear that our front desk staff was friendly and accommodating during your stay. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

8/10 Good

Verified traveler

Traveled with family
I give a 4 rating
Cereal , honeybuns, juice,and coffee are not a continental breakfast and pool was green. Pillows where flat grass was knee high and parking lot had trash in it .
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Dear Guest, Thank you for staying with us. We are terribly sorry that you didn’t have a good experience with us. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. We hope you’ll give us another try in the future. Sincerely, Hotel Manager

4/10 Poor

Linda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We went to the pool to relax and it was locked and gross. I have pictures. The advertisement shows a beautiful pool Total misrepresentation. The noise at night was obnoxious. Everything makes some kind of squeak or grind. No sleep.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 4, 2023
Dear Linda,We apologize for the disappointment and inconvenience you experienced during your stay. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

James

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 3, 2023
Dear James,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything was ok no problem
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 14, 2023
Dear Guest,Thanks for the stay and great feedback. It is encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Impressed
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 12, 2023
Dear David,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager

2/10 Terrible

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room that I was given was dirty the second room I was given microwave was broke coffee pot was broke I went to shower and they had dirty wash rags in the shower when I complained to the property manager he got real nasty with me and told me that tonight I can stay and tomorrow I can check out and go get my refund from expedia I have never been treated so bad from a property manager in my life the staff was great I will not provide anyone to ever receive a room there again
Stayed 3 nights in May 2023
Response from Hotel Manager on May 30, 2023
Dear Guest,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Shall appreciate your understanding.Sincerely,Hotel Manager

8/10 Good

Randy, Catawba

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was as expected. Room was clean. Breakfast was lacking.
Stayed 1 night in May 2023
Response from Hotel Manager on May 25, 2023
Dear Guest,Thank you for your stay. We're glad to hear that your stay met your expectations and that you found your room to be clean. We are sorry for the breakfast. We have forwarded your concern to the management. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

2/10 Terrible

Daniel

Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 28, 2023
Dear Daniel,Thanks for your feedback and a 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Brian, Chapel Hill

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for the room through Expedia. Our stay was less then 8hours. When we checked out the next morning, the guy charged us $50.00 more because we had 2 people in a 2 Queen room. The room was gross but after a10 plus hour motorcycle ride this was the quickest option. The girl who checked us in was super accommodating, the guy the next morning was a total jerk!!!
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 14, 2023
Dear Brian,Thank you for your comments. We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Water in shower never got above like our room and very low water pressure. Also smoke alarm had a low or dead battery and beeped all night
Stayed 1 night in Dec 2022
Response from Hotel manager on Dec 20, 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Freddie

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Property was rundown, Staff was not friendly. Water stains were in the ceiling Landscaping was poor. Never stay there again or use Travelocity
Stayed 1 night in Oct 2022
Response from Hotel Manager on Nov 28, 2022
Dear Freddie,Thank you for your feedback. On behalf of our entire team, we would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely,Hotel Manager

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was under construction.
Stayed 2 nights in Nov 2022
Response from Hotel Manager on Nov 19, 2022
Dear Kevin,Thanks for the stay. We are sorry for the inconvenience caused to you because of some ongoing renovation work in our hotel. Please expect the top-notch facility in the next few days that would be available to you & our future guests. We look forward to welcoming you again soon.Sincerely,Hotel Manager

8/10 Good

Carol, Danbury

Traveled with partner
Liked: Cleanliness
Overall an averages place to stay with convenient location. No real complaints other than breakfast, or should I say lack there of. Only options were coffee, cereal or a tiny muffin. None of which I eat or drink.
Response from Hotel Manager on Nov 7, 2022
Dear Carol,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we'll be sure to look into your breakfast concerns and make some improvements. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Allan

Traveled with family
Liked: Cleanliness, staff & service
Very large room - good mattresses fixtures a little dated but very functional - staff accomodating - excellent value - remodeling and will be even better. Will stay here again.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on Sep 26, 2022
Dear Allan,Thanks for your comments. We are pleased that you would recommend this property. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

2/10 Terrible

Fawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please call. Waiting on refund and vouchers. 715-829-6765
Stayed 5 nights in Sep 2022
Response from Hotel Manager on Oct 7, 2022
Dear Fawn,Thank you for bringing this to our attention. We have noted your concerns as mentioned. Nevertheless, we have reached out to the team concerning the underlying matter. You may receive a call or email. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your patience, support, and understanding.Sincerely,Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the night
Overall good stay
Stayed 1 night in Aug 2022
Response from Hotel manager on Aug 8, 2022
Dear Guest, Thanks for your visit to our hotel. We are delighted to know our hotel served the purpose of your stay. We would like you to give us one more opportunity to serve you much better and to offer the best hospitality. We look forward to seeing you again soon! Sincerely, Hotel Manager

6/10 Okay

CATHERINE, CENTERPOINT

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Inside door latch was broken
Stayed 1 night in Jul 2022
Response from Hotel manager on Jul 18, 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, that your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Garland

Traveled with family
Liked: Staff & service
Property doesn’t appear to be in the good condition it has been in my past visits here. It appears to be some renovations going on here presently.
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 14, 2022
Dear Guest, Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Betty

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The safety latch on the door was missing the plate that is attached to the door. Also, the exhaust vent on the ceiling of the bathroom was VERY dirty.
Stayed 1 night in Jun 2022
Response from Hotel Manager on Jul 4, 2022
Dear Guest, Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. Our housing staff is doing their absolute best to assure nothing like this happens again. We hope you will give us a second chance to make it right. You can be sure about a safe stay with us. Please visit us again. Sincerely, Hotel Manager

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we got there, it was late. We were all tired. We checked in, got our rooms. Once we got in our room we noticed roaches floor to ceiling. We couldn't stay there, it was terrible.
Stayed 1 night in Jun 2022
Response from Hotel manager on Jun 29, 2022
Dear Guest, Thank you for the feedback. Guest feedback is important to us for improvement. We have a very aggressive pest control policy. Pest activity is rare and I am extremely sorry you had to deal with this. We will resolve these problems as quickly as possible. Look forward to welcoming you soon. Sincerely, Hotel Manager.

8/10 Good

LaKenya

Stayed 1 night in Jun 2022
Response from Hotel Manager on Mar 1, 2023
Dear Guest,Thanks for your choosing our hotel for your stay and the 4 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
There was a strong chemical odor in the room and the furniture was very dated and worn. Also the fan in the bathroom sounded like a freight train
Stayed 1 night in May 2022
Response from Hotel manager on Jun 11, 2022
Dear Guest,Thank you for the stay.We regret the room related mess and our apologies.We shall check and take corrective steps to avoid such things in future,Shall appreciate your understanding.Sincerely,Hotel Manager

6/10 Okay

Nathaniel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Hotel manager on Jun 1, 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Leora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in May 2022
Response from Hotel manager on Jun 13, 2022
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Edwin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
The problem was i arrived about 12:30 am on the day of check in I was charged two separate fees, the next day i was charged double fees, third day triple fees. The front desk had a problem was me and my guests going out to my car to get my things. The front door was locked and didn’t have access to the building. They dis not clean food station at breakfast. There were no ABS plugs in the room most of tne accessible electrical plugs were behind the bed or TV station. The bathroom had large cracks close to the tub. It was not a pleasant stay.
Stayed 3 nights in May 2022
Response from Hotel manager on Jun 11, 2022
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

4/10 Poor

Dawn

Traveled with family
Disliked: Cleanliness, amenities
It had a bed and was out of the rain. It seems they are making improvements. Some staff members were very friendly others were not.
Stayed 1 night in May 2022
Response from Hotel manager on May 9, 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Thomas

Traveled with group
It was "as expected" for the price. Just needed a place to sleep and shower. No trash removed or fresh towells left in room daily. Had to ask for at front desk.
Stayed 2 nights in Apr 2022
Response from Hotel manager on May 3, 2022
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great night sleep. Super friendly staff and clean room. Exactly what I needed!
Stayed 1 night in Apr 2022
Response from Hotel manager on Apr 29, 2022
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 Terrible

JOHN, Wattsburg

Stayed 3 nights in Mar 2022
Response from Hotel Manager on Mar 1, 2023
Dear JOHN,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding stay! Great service, clean room, and quiet enough to get good sleep. Thank you!
Stayed 1 night in Mar 2022
Response from Hotel manager on Mar 23, 2022
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager