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Reviews of Holiday Inn Express Hotel & Suites Phenix City - Columbus, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Phenix City - Columbus, an IHG Hotel
1702 Us 280 Byp, Phenix City, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 417 out of 683 reviews" "
Rating 8 - Good. 160 out of 683 reviews" "
Rating 6 - Okay. 65 out of 683 reviews" "
Rating 4 - Poor. 17 out of 683 reviews" "
Rating 2 - Terrible. 24 out of 683 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Morrichelle

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Liked: Amenities
Clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed
Stayed 1 night in Apr 2024

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Scarlet

Traveled with family
Liked: Property conditions & facilities
I love the girl at the services desk super nice, very friendly, make you feel very welcome. I love immediately you get in smell so clean the lobby and the room it was very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vanessa at the front desk was very knowledgeable,friendly,and professional. Shon the cleaning lady did an outstanding job!! The room was very clean and the king size bed was very comfortable. We would stay there again, nice location!
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was superb….we had to check out later than 11:00 and they had no problem extending our checkout time to 1:00…..very clean rooms…..the only complaint is the beds are really high and hard to get in for those of us that are vertically challenged!
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best breakfast, the food was excellent! Also, the breakfast attendant Pamela was outstanding!! We feel that she went above and beyond the call of duty to make sure that we had a great breakfast and she was very friendly!! Pamela is a very dedicated employee and she made us feel very welcome! This is our first time to visit Alabama. The Holiday Inn Express was very clean everywhere!! The room was spotless and the King size bed was sooo comfortable!! We were also very impressed with the Manager Casey. She was very friendly and knowledgeable! We definitely will stay here again!!
Stayed 1 night in Mar 2024

10/10 Excellent

Shanicka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My start went very well 5 stars all around staff very nice and helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2023
Response from Casey Mullins on Mar 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHENIX CITY-FT.BENNING AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3342989404 or casey.mullins@ramhotels.com.Sincerely,Casey Mullins General Manager3342989404casey.mullins@ramhotels.com

10/10 Excellent

Diane E

Liked: Property conditions & facilities
Polite, helpful staff Clean rooms, parking close to hotel room
Stayed 1 night in Feb 2024

10/10 Excellent

john

Liked: Property conditions & facilities
Loudness of road through closed window
Stayed 2 nights in Feb 2024

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to fort Benning
Stayed 2 nights in Jan 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mardell

Stayed 1 night in Dec 2023

10/10 Excellent

Lela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

wendell, Strafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Always willing to help you no matter what! I will always stay there when I’m in town
Stayed 5 nights in Nov 2023

6/10 Okay

Tracie Simmons

Stayed 2 nights in Nov 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Nov 2023

2/10 Terrible

Jerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great,roaches in the room and a dead cat on the front lawn? Will stay somewhere else next trip!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel clean room friendly staff. We will stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Stayed 1 night in Nov 2023

10/10 Excellent

Roxane

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay.
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Goood breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Sherry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay.
Stayed 3 nights in Oct 2023

6/10 Okay

Coral

Traveled with family and small children
Liked: Staff & service
Rooms are showing age and decline in care.
Stayed 1 night in Oct 2023

8/10 Good

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for a comfortable stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

James, Ethridge

Traveled with partner, Traveled with family
Liked: Amenities
Perfect for for my stay, staff was was very friendly and it’s a very nice hotel. Only drawback was there are not many dining options very near.
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Kimberly Ricky

Traveled with partner
I was disappointed in my stay this time. In our bathroom shower. We had standing water while showering. Evidently there’s some issue with the water draining.
Stayed 1 night in Sep 2023

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney was very helpful and welcoming!
Stayed 1 night in Sep 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The employee that checked me in was absolutely wonderful! Very helpful with answering my questions, offering best places to have food delivered from, etc.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jerrod

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatcplace
Stayed 1 night in Aug 2023

10/10 Excellent

Harvey

Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Met the sales manager Shannon, she was awesome. Also the female who runs the breakfast was super frienly and helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023

6/10 Okay

Kseniya

Traveled with family
Liked: Staff & service
I think it was over priced If your paying no more than $110 with tax you will find it reasonable, but if your paying more you will find it over priced since the place isn’t the newest or best I wish we would have went with a cheaper option
Stayed 1 night in Aug 2023

4/10 Poor

Christine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The gentleman at the front desk staff not willing to assist us after we had extended our stay the night before. He wanted us to change rooms and we explained the night before we were told we could stay in the same room. He then told us basically to go and find a different hotel which we did.
Stayed 2 nights in Aug 2023

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly and helpful staff! Will definitely be back.
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Only been here for few hours, so still got time. Ask again in a few hours
Stayed 1 night in Jul 2023

8/10 Good

Arthur

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Room was clean. Hotel was very noisy at night with doors closing hard, Seemed like workmen going out al night to smoke.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Excellent stay. Hotel was clean and the workers were extremely friendly. Would highly recommend.
Stayed 4 nights in Jul 2023

8/10 Good

Derrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

debrika

Stayed 2 nights in Jun 2023