It was your lower grade but typical Holiday Inn. We went for family business in the area so we needed only a place to sleep and eat. This was sufficient here. Room: clean and sufficient but the a/c unit was extremely LOUD and the bathroom/shower very outdated. In regards to breakfast - everytjing was either running out or machines not working (pancakes). Coffee was always low. However, the staff that worked was very nice and polite once you asked for items that you would like. Also the receptionists were very nice and courteous. Would I come back? Probably not but will try Holiday Inn in downtown Columbus.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thank you for making us your home away from home. I sincerely apologize for the loud a/c unit. I will make sure that the maintenance staff resolves the situation immediately. We truly appreciate your feedback and I will certainly use them to coach the team for improvement during our high demand times. While we are delighted to know that the staff was helpful and courteous, we want to ensure that your entire stay is great. We would love the opportunity to meet our usual standard of excellence with you on a future visit. Hope to see you again!