Ratings based on 45 Verified Reviews

3.7 out of 5
64% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St.Petersburg FL

Layover

Posted Feb 21, 2017
This was a nice stay, clean rooms, nice shower and bathroom, comfortable bed, and safe, quiet Hotel. The breakfast in morning didn't have much but Coffee is good. If you want more for breakfast Waffle King is in the parking lot.
2 out of 5
by Roxann

Feeling Scammed

Posted Jan 24, 2017 on Hotels
I have a lot to say but right now I am just going to say how disappointed I am in trying to get a refund because I and my fiance had to leave a night early. I have called Hotels.com and Quality Inn in Phoenix City, Al. twice now. Quality Inn is saying we stayed the 3rd night, we certainly did not, so Hotel.com will not refund the money. What a great scam they have going on. If someone stayed in the vacated room it had to be one or some of its employees taking advantage of an early checkout!! I know I will never use Hotel.com to get hotel reservations again and if I dont get my refund from Quality I will never stay at one of their Hotels again or any of their affiliations. I will wait a couple more days then I am going to post this experience on FB for others to beware. Quality said that they had to see who worked the morning we checked out...now come on, I am sure there is a schedule for who worked, plus I described the girl to "the manager" the second time I called. I only saw 2 girls working the 2 days we were there...really..Excuses. The receptionist told us Thursday morning (8:30) that they couldnt do the refund it had to go thru the Hotel. com. Hotel .com says Quality Inn has to refund it to them.RUN AROUND!! Disgusting end to the couple of days we enjoyed with my grandson at Ft. Benning and his graduation ceremony!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 23, 2017 on Hotels
2 out of 5
by A verified traveler

Looks can be deceiving

Posted Dec 29, 2016
The majority of the staff at Quality Inn were tops. They were very friendly, warm, and helpful. The lobby appeared clean, simple, and functional. The room upon arrival appeared nice as well. Simple and decent. The next morning all hell broke lose! The water was cut off for hours, the tv didn't work, the phone didn't work, and to top it off we found a rat running across the floor! We checked out immediately! Be careful. Looks can be deceiving.
5 out of 5
by stephanie

Good value

Posted Dec 24, 2016 on Hotels
Good value , clean room....except neighbors had a few dogs in the room that barked constantly...
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Excellent
4 out of 5
by A verified traveler

Good breakfast, friendly staff

Posted Nov 26, 2016 on Hotels
Good except they gave housekeeping thanksgiving off so our room did not get made up and no clean towels. Next time pay them extra for a few hours
2 out of 5
by A verified traveler from US

The motel was not like I seen on Expedia.

Posted Oct 31, 2016
Pros: The wifi
Cons: Like of cleanliness beds to small and the Oder no good cable channels
Location: It was in a good location for food and shopping
There was no refrigerator the tub was dirty. I broke out with a rash the next morning after my first night. There was a terrible Oder to the room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room was ok

Posted Oct 11, 2016
Location: Restaurants are near by
Hotel is close to restaurants and gas stations. Room was ok