Ratings based on 110 Verified Reviews

3.7 out of 5
65% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good apartment in great location

Posted Jun 12, 2018
The building is in a good location for transport, restaurants and downtown Auckland shops and sights. The two bedroom apartment was spacious and tidy however the bathroom and kitchen are in need of renovating. Two downfalls were the water temperature did not get hot enough and we were not able to adjust heating in the apartment as there was only a night store heater
Comment from Hotel Management
Jun 14, 2018 by New Manager, Hotel Management
Hello and thank you for your feedback. We agree that the location is great - we are very fortunate to have the Hotel in such a great area. You have highlighted our opportunity at the Apartments, which we are changing and this work is on going, in terms of upgrading the rooms. The heating situation has been addressed based on your feedback - thank you and sorry for the inconvenience.
4 out of 5
by A verified traveler

Posted Jun 8, 2018
Comment from Hotel Management
Jun 14, 2018 by New Manager, Hotel Management
Thank you for your positive score in your review
5 out of 5
by A verified traveler

Posted Jun 1, 2018
Comment from Hotel Management
Jun 14, 2018 by New Manager, Hotel Management
Thank you for a Perfect Score!
4 out of 5
Recommended
for Everyone
by A verified traveler from Napier

Unexpected charges

Posted May 22, 2018
But the problem was rectified which was awesome apart from that great location close to spark arena and town every thing in walking distance ,would highly recommend to all
Comment from Hotel Management
Jun 16, 2018 by New Manager, Hotel Management
Thank you for the review. I am pleased we were able to address the problem and find an acceptable solution. If the charges you found unexpected were the Security Bond, we have tried to make this very clear in all areas on this website, that there is a bond required, just like hiring a car, but also that this is refundable at the end of your stay. We hope to welcome you back to the hotel when you are next in the area
3 out of 5
by A verified traveler from Gisborne NZ

A two night stay

Posted May 21, 2018
Pros: Proximity to the University.
Cons: The TV system was terrible and almost unusable unlesss one was a TV technician. A very complicated system that didn't work for those unitiated with it
Location: Good locality.
Clean, tidy with a good outlook and close to the University where I was studying.
Comment from Hotel Management
Jun 14, 2018 by New Manager, Hotel Management
Thanks Barry - I have made sure that our New TV's are all programmed correctly - we are sorry that when the NEW TV was installed in your room, our install team failed to check yours. We hope the work you did at the Uni across the road was successful for you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton

Great location, rooms fine, staff terrible.

Posted May 7, 2018
Pros: The room and location to Auckland CBD
Cons: The staff communication. Staff were untrained and overcharged us.
Location: We went into the CBD, was a great 15 minute walk away.
We booked two apartments. Rooms were fine, location was great - we were happy with the apartments. However when we went to check-out, a very in-experienced staff member wouldn't let us pay for the two rooms in one transaction. She made us pay with a credit card even though we had eftpos - so we were charged transaction fees and then she made us pay via two transactions, so we were charged two lots of transaction fees. And then she was trying to add tax on top of all of this - we're Kiwis, so we know how the New Zealand system works. We felt we were being overcharged and when we tried to explain this to the staff member, all she said was "sorry, I'm new and don't want to get anything wrong". We checked out on May 6.
Comment from Hotel Management
Jun 17, 2018 by New Manager, Hotel Management
Hi Caity yes we have had some new team members join and they are doing a great job and our guests enjoy their service. But sometimes they dont get it right and on this occasion i agree we could have done better. I am sorry for the inconvenience it caused you. I have raised your feedback as a training opportunity and will follow this up with the team this week. I am appreciative of your detail and feedback - thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Motel central to Auckland City

Posted May 6, 2018
Clean tidy ,comfy bed, good amenities, friendly helpful staff. 🙂
Comment from Hotel Management
Jun 14, 2018 by New Manager, Hotel Management
Thanks for your feedback on our Central CBD apartments. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Thanks

Posted May 5, 2018
Thanks for our recent stay. We were in one of the ‘still to be improved’ two bedroom apartments and while it was comfortable and clean the bathroom in particular is definitely ready for a reno. The staff and service were excellent, and we were able to book a parking space through our stay which was helpful.
Comment from Hotel Management
Jun 14, 2018 by New Manager, Hotel Management
Thank you for your great feedback on our Reception and Housekeeping team. Yes, our renovation program continues are we will be doing the upgrades progressively through the hotel. I am glad to read that you were able to use the carpark, where in Auckland City, parking can add stress to someones stay. We hope to welcome you back
4 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast

Inner City Stay

Posted Apr 12, 2018
Close to everything while still being very peaceful and quiet. Interior quite dated but perfect to sleep, refuel and relax between busy city activities. Onsite parking a bit expensive, although, definitely recommend as the streets were generally full.
2 out of 5
by A verified traveler

Posted Apr 11, 2018
Bathroom smelled, no air conditioning or heating, no blankets available, reception only open from 8am to 5pm