Ratings based on 3,644 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from queenstown

Posted Oct 15, 2017
Fabulous hotel with great facilities including top dining destinations at your doorstep!
3 out of 5
by A verified traveler from Auckland

Nice hotel in downtown Auckland

Posted Oct 10, 2017
Pros: Location
Cons: Comfort of bed and pillows.
Location: Skytower right outside was great.
Our stay at the hotel was nice, but didn't really live up to the price we paid. Bed was not that comfortable. On the plus side, it's downtown and convenient to lots of cafes and restaurants.
Comment from Hotel Management
Oct 12, 2017 by Colette , Hotel Management
Thanks for taking the time to comment on your stay with us. Our central city location makes us a great base for tourists to the city. I was disappointed to read that you didn't find the bed comfortable! Thanks again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Celebrating our wedding anniversary

Posted Oct 9, 2017
Pros: The team
Cons: Nothing
Location: Sky city, cafes
The team were extremely friendly. They left a message and small gift in our room. The facilities were fabulous, a very enjoyable experience
Comment from Hotel Management
Oct 15, 2017 by Alison Borland - Guest Relations Executive, Hotel Management
Many thanks for commenting on your special stay. We love to recognise special occasions and I am so pleased you enjoyed your time with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch

Classy hotel in central city

Posted Oct 8, 2017
Pros: Excellent breakfast offering
Location: Great location with casino, bars and restaurants
A very pleasant stay in a top Auckland hotel. Friendly and attentive staff and great location
Comment from Hotel Management
Oct 10, 2017 by Colette , Hotel Management
Thanks for your lovely feedback - we look forward to welcoming you back to the hotel again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
The room was lovely and clean. Modern and comfy. The staff were lovely and even let us have a early check in as we needed to get ready for an event that night. I would highly recommend the Sky City Grand.
Comment from Hotel Management
Oct 10, 2017 by Colette , Hotel Management
Thank you for your great comments - it was great to hear you had a good time with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
Not only the hotel is nice and clean , to my surprise they offer chocolate and fruits as refreshments every day that made me feel warm and welcomed ! I would definitely book this hotel again next time !
Comment from Hotel Management
Oct 10, 2017 by Colette , Hotel Management
Thanks for your great feedback - we are so pleased you had a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leisure

Central City Oasis

Posted Oct 2, 2017
Pros: Modern, quiet , relaxing but in the CBD. Super friendly, helpful staff. Onsite eateries and spa.
Cons: Would have loved a room with the view of the harbour - - view of Elliot street carpark and Crowne Plaza only complaint.
Location: Perfect location for City break - mid city CBD. Surrounded by so many great places to eat - too hard to choose.
Had the best short stay - easy check in - twin room large enough for our family group. Friendly helpful staff. Great onsite eateries. Quiet, relaxing vibe.Would stay again in a heartbeat.
Comment from Hotel Management
Oct 10, 2017 by Colette , Hotel Management
Thanks for your great feedback! We are so pleased you had an enjoyable stay with us. We look forward to welcoming you back to the hotel again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Collins, CO

Great hotel that is central to everything

Posted Oct 2, 2017
Pros: Rooms were nice, the chocolate and turn-down service we enjoyed.
Cons: The service in the bar restaurant was not very good. Our waitress must have been at the end of her shift because she just left us and didn't tell us.
Location: Centrally located in Auckland
We enjoyed our stay. It was easy to find our way back to because it was right next to the Skytower. This made navigating the city much easier. Very nice rooms and amenities.
Comment from Hotel Management
Oct 3, 2017 by Colette , Hotel Management
Thanks for your great feedback - we are pleased that you had an enjoyable stay with us! I will be sure to pass your feedback on to the Food and Beverage team regarding the service you experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome central hotel

Posted Oct 1, 2017
Had an amazing one night stay for our 15th wedding anniversary. Thanks so much for the upgrade :-)
Comment from Hotel Management
Oct 3, 2017 by Colette , Hotel Management
Thanks for your great comments and congratulations again on your anniversary!
4 out of 5
Recommended
for Everyone
by A verified traveler

Extremely Convenient

Posted Sep 28, 2017
Pros: Location
Cons: Ability to turn off the wardrobe lights.
Location: Restaurants; Masu, The Grill, very good. Of course if one gambles (I don't) the casino is paces away.
Extremely convenient within the CBD,with excellent restaurants adjacent to the hotel most with charge back to one's room.
Comment from Hotel Management
Oct 3, 2017 by Colette , Hotel Management
Thank you for your great comments! Our guests are spoilt for choice when it comes to dining at SKYCITY - there is so much to choose from! We look forward to welcoming you back to the hotel again soon.