Ratings based on 1,272 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

good proximity to Auckland amenities

Posted Dec 14, 2017
Pros: comfortable
Cons: room to sit outside from your room
Location: excellent
a little disappointed with lack of consideration for unavoidable changes to our accommodation requirements
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic

Posted Oct 27, 2017
Fantastic would recommend this hotel to anybody. Will be staying here again
Comment from Hotel Management
Oct 29, 2017 by Linh, Hotel Management
Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Property

Posted Oct 7, 2017
The hotel is modern, stylish, and very professionally staffed. The rooms have complimentary tea, coffee and internet. The restaurant is small and open to the kitchen which makes intimate dining tough but the food and service are great.
Comment from Hotel Management
Oct 11, 2017 by Linh, Hotel Management
Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am pleased to hear that you enjoyed our hotel ambience and our outstanding food quality offer from Lava Dinning Restaurant during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Posted Sep 30, 2017
Amazing service and staff pradmiya at reception was fantastic.
Comment from Hotel Management
Oct 4, 2017 by Linh Pham, Hotel Management
Bonjour Mo, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our helpful and friendly ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from new zesland

Great location.

Posted Sep 28, 2017
Arrived around 3 pm .had to wait for half an hour as room was not ready .Not a great start in fact very poor. Made our way to room which was very nice as per photos at time of booking.we used the pool and sauna which was fantastic and also very good spa onsite.Next day we were let down with service once again having to wait over 40 minutes to be seated for breakfast.Must say breakfast was very good..on checkout staff seemed to be unsure of process.overall good stay.service disappointing.
Comment from Hotel Management
Oct 3, 2017 by Linh, Hotel Management
Bonjour Shaum Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to read that you enjoyed our Spa and other hotel facilities during your stay. I am sorry to hear that a few elements had affected your stay with us, please rest assured that I have shared this with our senior management team as we strive to continuously improve our guests' experience. Thank you again for your feedback and we do sincerely hope that we have the opportunity to welcome you all back for another enjoyable experience. Sincerely, Linh Pham Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Experience

Posted Sep 13, 2017
Enjoyed my stay here. Didn't get my Waterfront room ( my only negative ) but everything else was good. Several of staff went out of their way to help me at times also .
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location!

Posted Sep 6, 2017
Pros: The location, design, cleanliness and friendly staff.
Location: The location is right on a marina so the views are great plus it's close-by to great restaurants as well as interesting shopping precincts
The location is great! A short walk to nearby restaurants, Wynyard Quarter, Britomart and the centre of Auckland. We also enjoyed the hotel's position on the marina as we had lovely views from our room. The hotel is very well-appointed and not too large so you feel like you're getting personal service. A great experience all round!
5 out of 5
Recommended
for Couples
by A verified traveler from san jose, ca

Beautiful stay in auckland

Posted Sep 4, 2017
We stayed here the first night on our trip to NZ and just had a wonderful time. The room was beautiful and the bed was so comfortable and helped us fight the jet lag. Would definitely recommend to stay at this hotel. Highly recommend getting the breakfast rate, it is quite delicious.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga NZ

Nice hotel

Posted Aug 31, 2017 on Lastminute
Amazing experience!! Room was very clean and comfortable and all staff was kind and friendly Really want to recommend to my friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Lovely hotel with fantastic service.

Posted Aug 31, 2017 on Wotif
We really enjoyed our stay here. There are a couple of strange things - the TV is positioned such that the viewer needs to contort themselves to watch it from the base of the bed. Also, a light switch INSIDE the bathroom would be helpful so as not to wake the other occupant of the room when using the bathroom during the night. We were a bit disappointed with the breakfast - I had eaten from the buffet on a previous stay, and it seems to have diminished in size since. I ordered the a la carte porridge, which wasn't great; I could have made far better myself at home. Also, the waiter did not understand that my husband would like to order a "long macchiato" despite my repeating this order - he was presented with a long black instead. However, the staff were very pleasant.