Ratings based on 2,204 Verified Reviews

3.9 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Morrinsville

Nice Apartment good amenities and location

Posted Sep 17, 2017
Pros: Location and in room kitchenette
Cons: The breakfast basket was just two sandwhiches and two small juice containers, not what I call breakfast. The tv was strangely positioned in room.
Location: Location was great as it was close to skycity but the parking was terrible. Easy walk to the civic/aotea centre and queen street which was fantastic.
This was a good apartment, great location right next to sky city. Not easy to get a carpark on main street as they had no spaces available for us to use. The room was good, clean and comfortable and had a washing machine which was really handy to use as it had been raining and muddy at the rugby. Breakfast basket was just two sandwiches and mango juice which was a bit average but otherwise staff were lovely and helpful. Would stay here again
1 out of 5
by A verified traveler from Hamilton NZ

Posted Sep 14, 2017
Room was dirty. Sky TV didn't work. We asked twice for someone to fix it and nobody came. The breakfast package was awful. It was a ham and egg sandwhich with a hard and dry muffin. Won't be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Arts Centre, and just 20 minutes to

Posted Sep 11, 2017
Pros: Facilities in room
Cons: Lighting in room
Location: Just 5 minutes from Aotea Arts Centre and Town Hall
Comfortable clean room with excellent kitchen facilities. Only criticism is the lighting; it all seemed to be up at the ceiling, so it was hard to feel at home or cozy...
Comment from Hotel Management
Sep 11, 2017 by neha, Hotel Management
Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback; it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, VR AUCKLAND CITY
3 out of 5
Recommended
for Everyone
by A verified traveler

Good basic hotel and close to city centre, wharf

Posted Aug 29, 2017
Pros: Clean, quiet, had all the things you need eg kitchenette, tv,. Loved the shower pressure! Staff pleasant and helpful.
Cons: breakfast very basic and bed very hard
Good stay and easy walking distance to Sky tower, Civic, Queen street and Wharf front
Comment from Hotel Management
Sep 11, 2017 by neha, Hotel Management
Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback; it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, VR AUCKLAND CITY
2 out of 5
by A verified traveler from Wellington

Would never stay there again!

Posted Aug 27, 2017
Pros: In the CBD, was close to the conference we were at, viaduct, shopping and the bus to the airport. Luggage storage was self-service and free wifi
Cons: Staff, sheets, mattress, what BREAKFAST actually is, free parking would be good. Basically everything about this hotel needs to be improved.
Location: Close ot shopping, coffee, restaurants, viaduct, skycity.
Staff were so unfriendly and unhelpful. Could barely speak English. The room was a good size and clean but the bed was the worst hotel bed I've ever slept in anywhere in the word! The sheets felt like plastic and rustled. All three of us had terrible night's sleep, and we were there 3 nights. There was no herbal tea or good coffee (they had instant but it wasn't even a decent instant, it was some cheap unknown brand) or hot chocolate- which is generally expected at most hotels. The parking was $30 a night which is ridiculous! There was nothing to clean dishes with, and barely any dishes to us even though there was a 'kitchenette', so thankfully we weren't in the room for meals. Their free 'breakfast' consisted of ham & egg sandwiches!!, yoghurt and an apple one day and a muffin instead of the yoghurt the next. We stayed 3 nights and only got breakfast for 2 mornings, for 2 people instead of 3. It was the worst hotel I've stayed at.
Comment from Hotel Management
Sep 11, 2017 by neha, Hotel Management
Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the City. Please accept my sincere apologies that your experience was less than top notch. We pride ourselves in offering a high level of service. We are disappointed that we were not able to meet your expectations during your stay. We appreciate your feedback; it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, VR AUCKLAND CITY
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 24, 2017
Pros: The room.
Cons: -
Location: Close to everything, shops, cafe's etc.
Nice hotel within walking distance to everything. Close to tour buses and restaurants.
Comment from Hotel Management
Aug 26, 2017 by Neha, Hotel Management
Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback; it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, VR AUCKLAND CITY
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel for family in heart of city

Posted Aug 24, 2017
Pleasant experience. Good accommodation for family with two separate rooms
Comment from Hotel Management
Aug 27, 2017 by Neha, Hotel Management
Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback; it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, VR AUCKLAND CITY
3 out of 5
by A verified traveler

Bleh

Posted Aug 22, 2017
The breakfast offered is pretty bad and they don't offer basics like frying pans or hot chocolate. Wifi was annoying to use and had a basic 24hr access system - I stayed for 3 days and couldn't be bothered going back to ask for the other 48 hours worth of wifi.
Comment from Hotel Management
Aug 27, 2017 by Neha, Hotel Management
Dear Valued Guest, Thank you so much for your feedback and please accept my sincere apologies that your experience was less than top notch. We pride ourselves in offering a high level of service. We are disappointed that we were not able to meet your expectations during your stay. Once again we thank you for taking the time to provide your valuable feedback and we do hope you will give us an opportunity to welcome you back in the near future. Warm Regards, VR Auckland City
3 out of 5
by A verified traveler from australia

Towels dirty and room smells funny.

Posted Aug 21, 2017
Towels and toilet is dirty. Room smells funny. Otherwise other areas are fine. Not sure if i will come back.
Comment from Hotel Management
Aug 27, 2017 by Neha, Hotel Management
Dear Valued Guest, Thank you so much for your feedback and please accept my sincere apologies that your experience was less than top notch. We pride ourselves in offering a high level of service. We are disappointed that we were not able to meet your expectations during your stay. Once again we thank you for taking the time to provide your valuable feedback and we do hope you will give us an opportunity to welcome you back in the near future. Warm Regards, VR Auckland City
3 out of 5
by A verified traveler from Tasmania

Basic Hotel, central location but needs an update.

Posted Jun 8, 2017 on Wotif
Pros: Central location to where we had to go the following day.
Cons: Everything about the rooms and hallways ....
Location: Note great suburb/district.
This hotel is in a central location despite it being a "dodgy district" but is in need of an upgrade. It's looking a little tired both the rooms and the entrance/hallway and lift areas. Hotel staff are friendly and very helpful though. Very small ironing board, old iron, very old kettle etc etc ... simple things that should be fixed. Bed was OK.
Comment from Hotel Management
Jun 20, 2017 by pia, Hotel Management
Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the City. We appreciate your feedback; it will assist us in improving our services for future guests. Please stay in touch with us and we look forward to welcoming you again in the future. Warm regards, VR AUCKLAND CITY