Ratings based on 957 Verified Reviews

3.3 out of 5
57% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2018
The room was very nice and clean, having a washing machine and heater was a great asset !! It was Easy to check in and check out.
Comment from Hotel Management
Jun 14, 2018 by Reservations , Hotel Management
Thank you for your response, glad you enjoyed your stay
2 out of 5
by A verified traveler

Posted Jun 11, 2018
Positives: great location, beautiful views of the city and sky tower, close to everything. I was able to store my luggage after I checked out which was really convenient. Negatives: the apartment smelled of smoke, the heating didn’t work and it was freezing
Comment from Hotel Management
Jun 11, 2018 by Reservations , Hotel Management
Thank you for your response, this has been sent to the manager
3 out of 5
by A verified traveler

Posted Jun 8, 2018
Toilet kept running water overnight and balcony door did not lock
Comment from Hotel Management
Jun 11, 2018 by Reservations , Hotel Management
Thank you for your response, this has been sent to the manager
2 out of 5
by A verified traveler

Posted Jun 7, 2018
Pros: Leaving
Cons: Comfort, wamth, cleanliness, windows that close, communication, the list goes on
Location: Great location !
Arrived to the entrance to darkness, no lighting and a big pile of boxes everywhere. Room was dirty. Massive window by bed that would not close as had become jammed. Was 'fixed' the following day with some sort of makeshift wedge, pretty sure it wouldn't pass a Health and Safety review. No apology and extremely poor communication. No communication actually. I appreciate it's budget accommodation but simple cleanliness and an ability to close a window is a basic requirement. A terrible, dark, cold, dirty uninviting apartment.
Comment from Hotel Management
Jun 11, 2018 by Reservations , Hotel Management
Thank you for your response, this has been sent to the manager
4 out of 5
by A verified traveler

Posted May 29, 2018
We booked 2 slightly higher quality apartments but good value in terms of the price. Having said this, I would have paid a bit more for better if the apartment had better and cleaner furniture.
Comment from Hotel Management
May 31, 2018 by Reservations, Hotel Management
Dear Naina, Thank you for your response, this has been sent to the manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga

Convenient apartment

Posted May 27, 2018
For the price I paid I was very impressed, the bed was comfortable, the apartment had everything I could need in the way of utilities, and the view was lovely. The only complaints I would have would be that the bathroom could do with a scrub in the nooks(sink plug had some buildup, shower door needed a brush taken to the bottom edge), and to fix the trim of the shower door as it leaked water onto the bathroom floor quite badly. Overall I was very happy with my stay and would gladly stay here again.
Comment from Hotel Management
Jun 1, 2018 by Reservations , Hotel Management
Dear Sam, Thank you for your response, this has been sent to the manager, glad you enjoyed your stay
3 out of 5
by A verified traveler from kaikohe

Not the best. Adequate.

Posted May 27, 2018
Pros: Cleaners do a good job.
Cons: Make sure that broken appliances are fixed. A couple more pots would help. New chopping board. Fix up the curtains.
Entrance and reception did not give a good first impression. Dishwasher was broken. Curtains were tatty. Sea view was a glimpse past a crane. Could do with more than one small pot and a small frying pan. Nice to see that they had full Sky channels. No complaints with the cleanliness. It would not take a lot to bring it up to scratch.
Comment from Hotel Management
Jun 1, 2018 by Reservations , Hotel Management
Dear Stephen, Thank you for your response, this has been sent to the manager
3 out of 5
by A verified traveler from Hamilton

Posted May 22, 2018
Fine if you just want somewhere to lay your head. Needs upgrading but you pay for what you get. Car parking little bit of a mission though and wasnt included. Did request two single beds 3 months prior to check in but on arrival was told no single beds only trolley beds which would of cost extra 🙁
Comment from Hotel Management
May 24, 2018 by Reservations, Hotel Management
Dear catfoo, thank you for your response, this has been sent to the manager
3 out of 5
by A verified traveler from BRISBANE

Posted May 16, 2018
WE FOUND THAT THE HOTEL WAS TOO DIFFICULT TO ACCESS IF WALKING FROM THE CBD DUE TO THE STEEP ROADS LEADING TO IT. ROOM WAS CLEAN BUT CURTAINS DIDNT CLOSE ALL THE WAY DUE TO DAMAGE . ONLY VIEW WAS OF MULTI STORY CARPARK. MANAGER WAS PLEASANT AND HELPFUL BUT WOULD FIND SOMEWHERE WITH EASIER ACCESS IN FUTURE.
Comment from Hotel Management
May 21, 2018 by Reservations , Hotel Management
Dear Phil, Thank you for your response, This has been sent to the manager
1 out of 5
by A verified traveler

We won't book here again.

Posted May 16, 2018
Smoke smell. Washer/dryer not working. Noisey. Tatty curtains. No soap in the shower. Internet didn't work.
Comment from Hotel Management
May 21, 2018 by Reservations , Hotel Management
Thank you for your response, This has been sent to the manager