Ratings based on 726 Verified Reviews

3.8 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

nicely located hotel

Posted Mar 13, 2017
the hotel is very well located, in front of a beautiful rose garden and walking distance (long though) to the city center. The room was a bit outdated, but clean: however the fridge was not working but we finally got it replaced. The hotel staff is friendly: thanks!
3 out of 5
by A verified traveler from New Zealand

Hotel was only a 20 minute walk to the city.

Posted Mar 13, 2017
Pros: Location - close to the city. Bed was comfortable. Size of room was good for price.
Cons: Air conditioning. A choice of a smaller or flatter pillow for smaller people.
Location: Only took us 20 minutes to walk to the viaduct to go out to dinner. There was also a rose garden and the hotel had it's own restaurant and pool.
I'm a light sleeper so I found it too noisy, being located next to a busy road and it was really hot even with a window open. The staff, price and closeness to the city was good and if your a deep sleeper the noise may not bother you.
2 out of 5
by A verified traveler from Gisborne

Too Noisy

Posted Mar 9, 2017
Cons: Have a zone well away from hotel rooms where guests load and unload from shuttles
Stayed in room 228, just about the loading zone for shuttles. The clatter of suitcase wheels on the cobble stones, the chatter of guests, and the beeping noise from vans was constant from about 3 or 4am. Had a terrible night with no sleep.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wellington NZ

Handy for the Vector Arena

Posted Feb 20, 2017
We stayed here as we were attending a concert at the Vector Arena, which is a 15 minute walk away. Auckland CBD was another 10 minutes further on. Unfortunately this hotel is looking tired. Cracked tiles in the bathroom and an all round unkempt feel was prevalent. The rooms are also very warm with the ceiling fan serving no real purpose. We ended up keeping the balcony doors open which isn't ideal considering we were in a room on Gladstone Rd. My biggest issue was the lack of free wifi available. In this day and age, that's a big letdown.
Comment from Hotel Management
Feb 22, 2017 by Tim Konara, Hotel Management
Good Morning Thank you for your feedback, Yes, our location is certainly a huge asset and we are very lucky indeed. We are currently upgrading and renovating some aspects of our hotel, Hopefully we be able to fulfill your expectation next time. We do off free WIFI in our lobby and rooms each day for 2 hrs or 200MB, we are currently exploring our options to provide free unlimited WiFi for all our guest. I hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Value for money

Posted Feb 18, 2017
Pros: Price and location.
Cons: N/A
Location: Handy to port and down town.
Awesome experience, super helpful friendly staff, across from beautiful garden. Would definably stay again.
Comment from Hotel Management
Feb 21, 2017 by Tim Konara, Hotel Management
Thank you for your great feedback, I am most pleased to read your positive comments in regards to our staff, rooms and the views. I hope to see you again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very Good Short Stay Hotel

Posted Feb 14, 2017
Pros: Cleanliness and restaurant
Cons: Staff knowledge re local environment
Location: Overnight stay before tour of Auckland and return home
Pleasant hotel with good restaurant. Location a bit out of main area of town but bus service every 30 minutes for $3.50 single OK. Rooms clean but bit noisy if on road. All facilities fine. Staff friendly and helpful but need to be more aware of local area especially bus timetable and costs. Restaurant good with reasonable choice and very pleasant staff. Hotel near to Rose Garden which is very nice to sit in.
Comment from Hotel Management
Feb 21, 2017 by Tim Konara, Hotel Management
Good Morning Thank you very much for your feedback, Yes, our location, comfy beds, restaurant views and great team are certainly a huge asset and we are very lucky indeed. Have a nice day, Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler from auckland nz

Good location. Very good staff.

Posted Feb 9, 2017
Average hotel but good for the price and location. Our room was very hot and a bit noisey. Very good staff.
Comment from Hotel Management
Feb 21, 2017 by Tim Konara, Hotel Management
Hi Claire Thank you for your feedback,friendly team and rooms are certainly winning a lot of praise and further reinforce what we are trying to achieve as a team. Hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

A good reasonably priced hotel near to city.

Posted Jan 28, 2017
Pros: Location
Cons: It needs a good shaking right through out. Some what tired
Location: Rose Garden across the road
Has been refreshed since our last stay several years ago. Misses some of the niceties that are expected these days, free WiFi is pitiful and not really worth using, the paid version no better. Restaurant is a place to eat not a place to have a meal, although breakfast is hearty and good value. Room was quiet although very warm.
Comment from Hotel Management
Feb 2, 2017 by Tim Konara, Hotel Management
Hi Graeme Thank you for your feedback, Yes, our location, restaurant views are certainly a huge asset and we are very lucky indeed. We are currently in the process of renovating some aspects of our hotel, Hopefully you'll see more improvements on your next visit. Have a nice day, Kind regards
3 out of 5
by A verified traveler from Whakatane

Posted Jan 16, 2017
Close to amenities. Hotel room was small and had no air conditioning. Bathroom could have been cleaner.
Comment from Hotel Management
Jan 24, 2017 by Tim Konara, Hotel Management
Hi Mary Thank you for your feedback, None of our rooms have air conditioning and we don't advertise this in anywhere. We pride ourselves on having clean rooms, I will investigate the issue you raised on the cleanliness of the bathrooms. Hope to see you soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely views!

Posted Jan 15, 2017
Pros: I liked being across from the Rose Gardens. It had free parking. Easy to find. Well equipped .
Had a great time. Found the stay very enjoyable and quiet.
Comment from Hotel Management
Jan 16, 2017 by Tim Konara, Hotel Management
Hi Thank you for your good feedback, Your review has been most welcomed and very well received. Hope to see you again soon,