Ratings based on 396 Verified Reviews

3.6 out of 5
67% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Posted Nov 22, 2017
Was a very pleasant stay. Help to help with any of our questions and extras we needed. Best dinner I've ever had in their restaurant too!
3 out of 5
Recommended
for Everyone
by A verified traveler from Turangi

Easy Motel to get to off the motorway

Posted Sep 21, 2017
Pros: Easy to get to off the motorway. Spacious room. Good price
Cons: Maintenance update as the wear and tear is beginning to show. The decor is modern enough so it would be great to keep it looking good
Location: There is a gas station just a 2 minute walk away. Also there is a little shopping area just around the corner that has a great bakery/takeaway
The staff at reception was very pleasant and informative. I prefer designated carparks according to your room which is not the case here. The room was spacious with a twin beds pushed together and comfortable to sleep in. The decor was fairly modern although it could do with freshening up - maintenance needed, or more attention to detail e.g some lights were not working. While it was fairly clean, more attention needed in this department. Good tea, coffee facilities with a fridge Bathroom quite a good size with a shower. The room appeared to have good sound-proofing. This Motel has a restaurant and gaming room and a pool, although we did not use them.
Comment from Hotel Management
Oct 1, 2017 by G. Jones, Hotel Management
Thank you for your feedback Patricia and for choosing to stay with us. Both are very much appreciated
2 out of 5
by A verified traveler from New Plymouth, NZ

Disappointing

Posted Sep 16, 2017
The room was tiny. The bed was huge but uncomfortable. The walls are paper thin and the floors creaked all night. The door didn't close properly so it banged during the night. It was like a rabbit warren. Very confusing layout. We couldn't find the restaurant in the morning. I will not stay there again. A little bit of maintenance might go a long way.
Comment from Hotel Management
Sep 20, 2017 by G. Jones, Hotel Management
Hello Deborah, thank you for taking the time to provide your feedback. I am very upset to hear you left dissapointed as we always look to exceed our guests expectations. We are investing heavily in our room renovations and property upgrades, the current stage of which will be completed in the next six weeks ready for summer. All new signage is in place and a property map is provided on check-in.
2 out of 5
by A verified traveler

NOT HAPPY

Posted Sep 11, 2017
Pros: INTERNET WAS GOOD
Location: CLOSE TO MOTORWAY. GOOD
NOT ANY SPORTS CHANNEL WE STAY IN COLD WHOLE NIGHT BECAUSE THEY DID NOT GIVE US REMOTE FOR TEMPERATURE CONTROL AND I RANG THEM ASK FOR IT AND SAY YES TO BRING IT TO MY ROOM BUT DID NOT HAPPEN. BATROOM AND TOILET ARE TO NARROW CAN NOT MOVE OR SEAT PROPERLY HOT WATER JUG NEED CLEANING. THANK YOU
Comment from Hotel Management
Sep 15, 2017 by G. Jones, Hotel Management
I am very sorry to hear you left unhappy. I will be investigating as to what went on here as this would obviously fall well bellow the high standards we demand at this hotel. Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Posted Sep 10, 2017
We had an overnight stay for a school cycling competition.
Comment from Hotel Management
Sep 12, 2017 by G. Jones, Hotel Management
Thank you for staying with us Alan. We hope the kids all had a great weekend
5 out of 5
by A verified traveler from hamilton waikato

Nice motel

Posted Sep 5, 2017
Pros: Self contained , nice restaurant and bar
Cons: Car parking ,
Location: Mt Wellington highway , heart of otahuhu
Just an ideal place to stay for a quick stop over
Comment from Hotel Management
Sep 12, 2017 by G. Jones, Hotel Management
Thank you for your feedback Sean. It is very much appreciated
3 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable stay

Posted Sep 2, 2017
It was a nice, comfortable room. Good facilities. Just a shame the shower drain was blocked and flooded into the bathroom while I tried to have a shower, I then had to cut my shower very short and use all the linen to mop up the water.
Comment from Hotel Management
Sep 5, 2017 by G. Jones, Hotel Management
Hi Larissa, I am sorry to hear the shower drain blocked during your stay and the inconvenience caused. Please do let us know of any problems such as this at the time and our maintenance team can fix them for you there & then. Thank you for staying with us and for offering your feedback
2 out of 5
by A verified traveler from Napier

Pictures are deceiving

Posted Aug 29, 2017
Our room was located next to the stairs and cleaning station. Very noisy. Rooms were paper thin with a coat of paint over to look fresh. The bathroom wasnt cleamed properly with the last guests or cleaner leaving behind a few extras around the loo. Something we could live with and cleaned but not what we expected.
Comment from Hotel Management
Sep 5, 2017 by G. Jones, Hotel Management
Hello Steve. We demand a very high standard of cleanliness throughout our rooms and property. If any guest experiences otherwise please let us know so we may rectify the situation immediatly. I do apolagise for the inconvenience caused
3 out of 5
by A verified traveler

Really good one night stop over

Posted Aug 26, 2017
All good staff extremely friendly but no cab at airport as arranged
Comment from Hotel Management
Aug 29, 2017 by G. Jones, Hotel Management
Thank you for staying with us and offering your feedback. We do apolagise for the problem with your cab but glad Alaina got you settled without too much disruption to your stay. We do hope to welcome you back again on your next visit to Auckland
3 out of 5
Recommended
for Everyone
by A verified traveler from Wellington

Reasonable hotel close to Slyvia Park

Posted Aug 23, 2017 on Wotif
Wifi wasn't great at all found it very slow, staff were very pleasant. Reasonably priced, nice & clean and close to Sylvia park & Mt Smart stadium.
Comment from Hotel Management
Aug 29, 2017 by G. Jones, Hotel Management
Thank you for choosing to stay with us and for offering your feedback. Our wifi is free & unlimited for all guests, if you experience any dificulties please let reception know as it should not be running slow. I am sorry for any inconvenience