Ratings based on 259 Verified Reviews

4.2 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Queensland

One of the best motels I've stayed in

Posted Jul 3, 2017
Pros: Everything!
Could not recommend this motel more highly. The staff are so friendly & helpful, and the rooms are just beautiful. Perfect location just 5 minutes walk into the heart of Queenstown and just down the road from the Gondolas. The motel provided the perfect evening retreat after big days on the snow or out doing day trips.
Comment from Hotel Management
Jul 16, 2017 by Manager, Hotel Management
Thank you for your previous feedback, however this feedback does not seem to be for our hotel. Nevertheless, we hope you enjoyed your stay with us as well as them!
4 out of 5
Recommended
for Everyone
by A verified traveler from Queensland

Excellent CBD location, good value for money

Posted Jul 1, 2017
Cons: The shower had some issues with water drainage, which most likely had caused the shower floor to be a bit gross. Other than that, we were very happy.
Great location right in the centre of the CBD - only 5 minutes walk from the wharf where all the best restaurants are, bus station and shops are all only minutes walk away. Very comfy bed, rooms are clean & modern. Our room was on the 15th floor and had a great view. $40 flat rate cab to the airport, organised by the reception.
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
Thank you for your feedback, it is much appreciated. We look forward to welcoming you again at Quest on Queen.
5 out of 5
Recommended
for Couples
by A verified traveler from Nouméa

So convenient !

Posted May 28, 2017
Pros: great location, and a balcony ...
Location: close to the ferry building, and just next door to Pandora's store :) !!!
Ideal property with everything you need from an apartment with full kitchen...
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. We would love to welcome you back at Quest on Queen!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from NZ

Excellent location for business trips.

Posted May 18, 2017
Pros: The Location
Cons: Please please improve the intercom. It was near impossible to hear over the road noise and I needlessly stood outside for 20 minutes because of this.
Location: Across the road from Shed 10 and the Ferry terminal. Easy walk to buses and the viaduct entertainment/restaurants.
After an initial issue with the volume of the after hours intercom (it was too low and there was too much traffic noise) I managed to get into my room. It was beautifully presented with a balcony facing away from Queen St. As it was during the week, I found it to be very quiet and the perfect spot for a business overnight stay.
Comment from Hotel Management
May 20, 2017 by Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. We will certainly look into resolving the intercom. We would love to welcome you back at Quest on Queen soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable.

Posted May 11, 2017
Conveniently located close to viaduct and downtown Auckland. Quite a lot of noise from the street. They supply ear plugs. Otherwise comfortable and clean.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Thank you for your feedback, it is much appreciated. We sincerely regret any inconvenience the noise may have caused. Our prime downtown location can mean extra street activity on weekends as much as we attempt to contain it. We would love to welcome you back at Quest on Queen.
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

It was more than we expected.

Posted May 10, 2017
We loved our stay and we'll definitely book for next time.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. We would love to make your next stay with us more memorable and are looking forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice location in CBD.

Posted Apr 13, 2017
Given a higher quiet room as requested. Staff very helpful.
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
Thank you for your kind words, it is much appreciated. We would love to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Somersby

Top location, close to tourist precints

Posted Apr 12, 2017 on Wotif
Pros: The central location and being able to walk to many Aucklands main attractions.
Cons: We don't have anything further to add.
Location: We walked down to the Viaduct harbour and admired the super yachts. Visited the fish markets and the wide range of restaurants at Britomart.
The ability to walk to many of the tourist experiences without the need for a car was a bonus for us. Ferry services to harbour islands were a 10 minute walk, as was the hop on hop off bus. The central location allowed also for many dining experiences and the opportunity to try whitebait patties.
Comment from Hotel Management
Apr 16, 2017 by Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. We would love to welcome you back in the future.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 9, 2017 on Wotif
Good location and price but needs a makeover. Bathroom is cramped
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Thank you for your feedback, it is appreciated. We have made a note of your issue.
3 out of 5
by A verified traveler

Pleasant enough

Posted Apr 3, 2017
Room not serviced on Sunday Mentioned to receptionist and she said "the rooms are not serviced on Sundays " This is not mentioned on the booking form
Comment from Hotel Management
Apr 7, 2017 by Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. However, it is clearly mentioned on all our websites and on the welcome letter given to you on arrival that our rooms are not serviced on Sunday's. We regret any inconvenience this may have caused and would love to welcome you back at Quest on Queen again.