Ratings based on 568 Verified Reviews

3.6 out of 5
72% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Zealand

Bad bed

Posted Jul 15, 2017
Pros: Location
Cons: It appears refurbishment may be happening.
Close to city and easy drive to the airport. However, expect serious roll together on the bed. The white towels were grey and certainly needed replacing.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 3, 2017
Cons: Just was a little cold in the restaurant, but beautiful food!
Location: Great location to the city!
Excellent stay - friendly staff, nice clean rooms with enough beds for my 3 kids, and beautiful food in the restaurant!
Comment from Hotel Management
Jul 8, 2017 by Emma, Hotel Management
Thank you for your feedback, I will address the heat problem in the restaurant. Thanks,
3 out of 5
by A verified traveler from Malaysia

Alright for one night

Posted Jun 25, 2017
Pro: In city, view of Sky Tower, nice interior and exterior of lobby area, quiet Con: Costly, small and wet bathroom, broken heater
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Awesome hotel

Posted Jun 4, 2017
Love staying here because the staff are always willing to help and the food is world class. Reception staff and management are out of this world willing to go the extra mile for there customers. Only two mins walk to shops.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Awesome staff great service and awesome food

Posted Jun 4, 2017
Awesome hotel awesome reception staff very accommidating and willing to help. Very family friendly and the food was top notch. Close to buses and two min walk to shops. Spa was very comforting and easy to use.
3 out of 5
Recommended
for Everyone
by A verified traveler from nz

Handy location

Posted May 28, 2017
Good check-in; nice enough room. Restaurant/ bar wasn't all that welcoming late afternoon which was the only negative about the stay. Great location for powerstation, ponsonby etc without being right in city
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Convenient location in Auckland

Posted May 13, 2017
Pros: Location and price
Cons: Choices on room occupation
Location: Centre of Auckland only 10 minutes away
This was a reasonable hotel with an expected set of facilities, however the people in the upper rooms (right above us and with several other rooms empty) were noisy at approx. 3.30am and again at approx. 0630am so not a great nights sleep, but did drop into town in the afternoon to visit Skycity and that was just a short drive away. Overall the staff were friendly and the room was as expected, but a definite positive is the location for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Value for money, for sure!

Posted Apr 21, 2017 on Lastminute
Given its location and the facility inside the room, there is little left to be complained. The exterior setting (indoor pool) is a little dated but it is equally unique.
5 out of 5
by A verified traveler

Definitely would recommend

Posted Apr 17, 2017 on Hotels
The hotel was much cheaper than the ones in downtown (and doesn't cost extra to park.) Very friendly staffs. Not the newest hotel in town but definitely comfy. A block away form Countdown, which was convinient. Had a pub/restaurant at the hotel. They had towel racks that warmed up towels! (Not that it worked very well) There's no elevator, so some of the rooms would not be as easy to access with large suitcases. The Wifi works okay but has limitation (500MB per login ID)
4 out of 5
Recommended
for Everyone
by A verified traveler from vega

Clean and tidy but a bit noisy

Posted Apr 17, 2017
Clean and tidy, bed very soft, room smells fresh, bathroom cool, but internet sucks very limited. I got a promo price therefore no regret, its a good value overnight. Pool's nice, my kids enjoy it.