Ratings based on 93 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 14, 2018
Manager was extremely nice and gave us suggestions for where to eat and shop. Also came to room with extra pillows!
Comment from Hotel Management
Jun 17, 2018 by Debbie, Hotel Management
Thank you so much for your great review. I am so happy that you found a house. You both seemed so excited, If you need a place to stay while you are moving in, please give us a call. I was such a pleasure having you here.
5 out of 5
by A verified traveler from Georgia

Posted Jun 3, 2018
The manager was respectful and pleasant. She had all the paperwork and order. The room was clean with fresh smell.
Comment from Hotel Management
Jun 17, 2018 by Debbie, Hotel Management
Thank you for your great review. We have a beautiful hotel and love to hear about it from our guests. I hope that you will stay with us again if you are in the area. I promise that you will have the same great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from georgia

All comfortable living suite

Posted Mar 25, 2018
The environment was quite and the manager was very polite and friendly. The room was clean, fresh and affordable.
Comment from Hotel Management
Apr 17, 2018 by Debbie, Hotel Management
Thank you so much for your kind remarks. We hope that you will visit us again.
5 out of 5
by A verified traveler

Posted Mar 20, 2018 on Hotels
Comment from Hotel Management
Mar 25, 2018 by Debbie, Hotel Management
WE ARE SO GLAD THAT YOU ENJOYED YOUR STAY WITH US. COME BACK AND SEE US AGAIN SOON
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Quiet and peaceful

Posted Mar 12, 2018
We had a nice quiet and peaceful stay. The rooms are roomy and well appointed. Also very important, the room was very clean.
Comment from Hotel Management
Mar 17, 2018 by DEBBIE, Hotel Management
THANKS YOU FOR THE GREAT REVIEW. I HOPE THAT YOU WILL COME BACK TO SE US AGAIN
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Just down the road is everyplace

Posted Feb 19, 2018
It’s extremely quiet. Simple amenities but everywhere down the road is someplace to eat for every person in the family
Comment from Hotel Management
Feb 27, 2018 by Debbie, Hotel Management
THANK YOU FOR YOUR GREAT REVIEW. WE HOPE THAT YOU WILL STAY WITH US AGAIN WHEN YOU ARE IN THE AREA.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Feb 10, 2018 on Hotels
Comment from Hotel Management
Feb 14, 2018 by Debbie, Hotel Management
THANKS TONI
3 out of 5
by A verified traveler

Service makes the difference

Posted Feb 5, 2018 on Hotels
We picked this hotel because it was convenient to the hospital & because it offered different sleeping areas. The hotel itself was sufficient...the rooms were nice, clean, and felt safe. The only problem was the service. We came in later since we wanted to spend as much time as possible with our dying loved-one who was in ICU. When we arrived, the lady was rude. She seemed upset because we came in later. When it was time to check out, she was unavailable as well. Based on the service, we decided to stay at another hotel for the remainder of our stay. We wouldn't recommend this location in the future.
Comment from Hotel Management
Feb 14, 2018 by DEBBIE, Hotel Management
i'M SORRY IF i APPEARED TO BE RUDE, BUT I WAS SLEEPING AND BEING RUDE WAS NOT MY INTENTION. YOUR RESERVATION WAS BOOKED AFTER WE CLOSED AT 12:NOON AND THE OFFICE IS CLOSED ALL DAY ON SUNDAY & THAT'S WHY YOU DID NOT SEE ME ON SUNDAY. I EXPLAINED TO YOU THAT WE DID CLOSE EARLY.. YOUR RESERVATION WAS ONLY BOOKED FOR ONE NIGHT. I REALIZE THAT EXPEDIA HAD BOOKED YOUR RESERVATION AND THAT WAS THEIR MISTAKE. AGAIN I APOLOGIZE IF I WAS RUDE.
1 out of 5
by A verified traveler

Stay somewhere else

Posted Jan 15, 2018 on Hotels
Terrible, I arrived quite early in Augusta for business. I did not have time to check in then. I proceeded to the hotel after my event at about 5:30, not only could I not check in but the office was locked, no one could be contacted and I had to get another room at a different hotel. This is not okay.
Comment from Hotel Management
Jan 23, 2018 by Debbie, Hotel Management
I apologize that no was at the property when you arrive,however we do have an emergency number on the door that could have been called. That number is answered 24/7. There is also a sign on the door stating when the office is closed and what time that I will return. I am the only one working in the office and I do have to leave from time to time. I apologize for the inconvenience.
4 out of 5
by Robert

Posted Jan 4, 2018 on Hotels
The hotel is great if you were or are staying for a long period of time. Feels like an old converted Holiday Inn Property. Open Courtyard, closed in entrances, etc. Room was okay!
Comment from Hotel Management
Jan 27, 2018 by Debbie, Hotel Management
We are an extended stay hotel and we are only five years old. We were never a Holiday Inn The Courtyard,cleanliness, the fact that the safety of our guests is something that we take very seriously and people feel like they have a home away from home. Give us another try when you are in the area. Thank you for your comments.