Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
62% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Very nice

Posted Aug 2, 2016
Everything was nice until I found a spider on my pillow but other than that everything was clean
Comment from Hotel Management
Aug 12, 2016 by Ora, Hotel Management
We are sorry for any inconveniences that occurred during your stay. we are working on issue. Thanks for your response
5 out of 5
by pam

This traveler left a rating score only Posted Apr 21, 2016 on Hotels
3 out of 5
by A verified traveler from FL

Needs a little TLC.....updating.

Posted Apr 15, 2016
Cons: Update room furnishings, bath fixtures. Feels like 60"s/70"s
Location: Off the beaten path.
Just not the level I am used to... I'm a Marriott Platinum member and am accustomed to very nice accomodations. It would be ok for a budget family vacation type deal. However, it was not budget priced.
Comment from Hotel Management
Jun 23, 2016 by Ora, Hotel Management
Thank your for your comment. We are sorry for that your stay was not pleasant. We are working on updates.
1 out of 5
by Stephen from Worst hotel in history

Worst hotel in history

Posted Apr 13, 2016 on Hotels
I have over 2000 nights in my life staying in hotels. This was without a doubt the dirtiest hotel I have ever stayed at. There were physical stains on the sheets, I chased three roaches out of the bathtub and there were stains all over the carpet. I had an immediate death in the family and was backed up against the wall because of the Masters tournament. I paid $275 a night and ended up sleeping in my car.
Comment from Hotel Management
Jun 23, 2016 by Ora, Hotel Management
We are sorry that your stay here was unpleasant. We are working on these issues at this very moment. Thank you for letting us know about these concerns.
4 out of 5
by ROBERT from Milwaukee

Posted Apr 12, 2016 on Hotels
After reading the reviews we were expecting far worse and were pleasantly surprised. The only downside was the price we were there for the Masters and it's unfortunate that the room rates were roughly quadruple what they would be ordinarily. I think that's called gouging!
Comment from Hotel Management
Jun 23, 2016 by Ora, Hotel Management
Thank you for your response. We are glad that your stay was pleasant.
5 out of 5
by A verified traveler from Houston, TX

Great Master' Week Retreat

Posted Apr 12, 2016
Pros: Location, price, staff attitude, comfort, safety.
Cons: They need to change out the shampoo every night. My buddy and I ran out.
Location: Beautiful, piney wood neighborhood, but with little fine dining available. Next time we will have supper in Augusta. The gazebo was pleasant, too.
We were just 30 beautiful miles from Augusta National Golf Course, had very comfortable rooms, happy hour from 5-6 each night and exceptionally gracious hosts and staff. They were as friendly as the Masters' staff. They even had a comfortable gazebo where we could smoke a cigar while sipping a beer. All of this at half the price of Augusta, GA options. If Aiken had some satisfactory dining spots, it would have been perfect. We plan to stay here again and recommend it to anyone.
Comment from Hotel Management
Jun 23, 2016 by Ors, Hotel Management
We appreciate your response and that your stay was pleasant. We look forward to seeing you again
2 out of 5
by James from Knoxville TN

Disappointed

Posted Apr 11, 2016 on Hotels
For the second year in a row, the room wasn't ready at check in. We weren't able to check in until 7:30 PM due to the room being cleaned. Will probably not stay here again during Masters week. Especially at $240 per night.
Comment from Hotel Management
Jun 23, 2016 by Ora, Hotel Management
We are sorry that we didnt have your room ready upon check in,. We are working on these issues with our housekeeping staff. Thanks for letting us know of this issue.
3 out of 5
by A verified traveler

Not my first choice

Posted Apr 11, 2016 on Orbitz
Pros: Location
Cons: Some updating to rooms.
Location is convenient to downtown and other places, but hotel is very basic and could use some updating. Bed was uncomfortable. Overpriced, but we were there during a high-demand time.
Comment from Hotel Management
Jun 23, 2016 by Ora, Hotel Management
We are sorry that your stay was unpleasant. We are working on updates at this very moment. Thanks for letting us know of these issues.
4 out of 5
by A verified traveler

Masters stay

Posted Apr 9, 2016 on Hotels
Fine stay, wifi wasn't very good, but all in all was a nice place
Comment from Hotel Management
Jun 23, 2016 by Ora, Hotel Management
We are glad that you enjoyed your stay. And are sorry that our internet services were not very good for you. We appreciate your comment on this issue.
2 out of 5
by A verified traveler

Posted Apr 7, 2016
Had to dust all surfaces so we could use them to set anything down on
Comment from Hotel Management
Jun 23, 2016 by Ora, Hotel Management
We are sorry for any inconveniences that occurred during your visit. We are working with the housekeeping staff about this issue. Thank you for your comment concerning this issue.