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Reviews of Best Western Plus Augusta North Inn & Suites

2.5 out of 5
Best Western Plus Augusta North Inn & Suites
1062 Claussen Rd, Augusta, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 520 out of 1004 reviews" "
Rating 8 - Good. 247 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mr Keith, St Andrews

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of immediate refurbishment. It’s dark and certainly not very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chelsea, Toledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly people nice rooms
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. We did find dog hairs in our room. We also asked for extra towels and none were ever delivered.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything with the hotel was great but the carpet was really dirty out in the hallways and around the elevators.
Stayed 1 night in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed during Masters week - such welcoming staff, great reception area with snacks and such and a solid room with comfortable beds. We have stayed at many different hotels for the Masters and this was a short notice trip and the Best western Plus exceeded my expectations.
Stayed 2 nights in Apr 2024

8/10 Good

JANE W

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant & helpful staff. Easy check in & out. Breakfast included. A for cleanliness.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Liked: Amenities
Very friendly staff and comfortable rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff very friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven, zionsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms may not be the greatest but the Staff is extremely friendly and will do anything for u. The breakfast and Happy Hour were outstanding. Really enjoyed the people!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dayna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the Masters. The staff are fantastic - super nice and helpful. The rooms are clean & you can’t beat the convenience to Augusta.
Stayed 1 night in Apr 2024

6/10 Okay

Roger, Ashburn

Traveled with family
Liked: Cleanliness, staff & service
It's a little hard to rate this particular hotel. The staff was a 5, for sure. Everyone we dealt with was extremely helpful. The overall property is certainly clean- the lobby area is very nice and that's where the breakfast buffet is located. As for the room, it could certainly use some updating/repairs. The kitchen area was pretty beaten up but everything worked. Nice TV, comfortable bed. We were there for the ANWA and it was very convenient for that.
Stayed 2 nights in Apr 2024

4/10 Poor

Courtney

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Carpet was dirty in the common areas and in the rooms. Their housekeeping staff does not do a good job. One of the beds had dirty linens on them from actual dirt, blood stains and hairs. There were layers of dust throughout. The toilet was not cleaned very well at all from previous guests. We couldn’t use the fridge because it reaked like fish. Looks much better in pictures than in person.
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is attractive, the lobby clean and inviting. The room was very pleasant— clean with plenty of fresh fluffy towels. The bed was comfortable and the HVAC unit worked just fine for me. Additionally, the staff couldn’t have been nicer or more professional. I will absolutely stay at the BW-plus in Augusta again.
Stayed 1 night in Apr 2024

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for a quick trip.
Stayed 1 night in Mar 2024

6/10 Okay

Denise

Stayed 2 nights in Mar 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Nina

Traveled with pets
Liked: Cleanliness, amenities
This was my second stay at this hotel and a better experience than the first time. Room was nice and mostly clean. Bed was comfortable. Hallway carpets needs a deep clean. The tv channels (local only) didn’t work in the am. I would stay here again. Traveled with one dog and it was an easy check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Shabazz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Julian

Stayed 1 night in Mar 2024

6/10 Okay

Nina

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
The exterior is nice and so is the lobby. The interior is very worn. The carpets in the corridors are very dirty. The room was really dirty. Not sure the last time it was cleaned. Huge tv but it didn’t really work and had local channels only. WiFi did not work at all. Staff was good. People loitering in the parking lot when I checked in.
Stayed 1 night in Mar 2024

8/10 Good

Xue

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's one of the few lodging places that offer affordable pet friendly stay. The room was clean, neat and not malodorous. There's a large dog walking area near the parking lots. The only dislike was an encounter with the customer rep who rudely insisted that our dog was not leashed when in fact she was.
Stayed 2 nights in Feb 2024

8/10 Good

Ninive

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
They have breakfast at reaonable times. Close to the highway, which made it easy to locate. Parking was abundant. Staff was very helpful and attentive.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jefferson and the whole staff were very accomodating and super helpful. Jefferson went above and beyond when the guest laundry broke down and helped us get our wet clothes dry, excellent service!!
Stayed 1 night in Mar 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

8/10 Good

Inez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating, and everything is very clean. The beds were comfortable, and it was very quiet. I would recommend this property to anyone.
Stayed 1 night in Feb 2024

10/10 Excellent

Dress

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and clean. Beds too plush, not good for people with bad backs.
Stayed 3 nights in Feb 2024

8/10 Good

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I walked in and waited 5 minutes at the front desk for someone to appear. Turned out the young man smoking in the parking lot was the clerk. He had to see me come in. I think this also explains why I was on hold for ten minutes when I called to ask if they accepted dogs. Also, breakfast was crappy. Otherwise, a decent place. Cheap compared to others nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Lollie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a good size and the washcloths are big. Clean place!
Stayed 1 night in Feb 2024

4/10 Poor

Lashawnda

Disliked: Cleanliness, amenities, property conditions & facilities
My first room was very dirty and disgusting that I made them switch my rooms. The 2nd room was better but still not very clean. I wiped down the entire room with Clorox wipes and they were black by the time I was done. I will never stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Shakita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff Was Great I Dint Catch His Name But He Was Nice And Great Customer Service
Stayed 1 night in Feb 2024

6/10 Okay

James

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is next to the interstate
Stayed 1 night in Feb 2024

4/10 Poor

Caycie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Upon arrival, the lobby was clean and well maintained and the staff that we spoke to was very nice. However, we did not get any information for the wifi, breakfast times, and other information that is usually provided when checking into a hotel. We had to call multiple times to get the wifi information. The room upon first glance was okay. The room did have some dust and had old drink stains on the counters and nightstands, one of the bedside laps was not working, the phone looked as if it had not be cleaned in months, and the remote for the TV was not working. The bathroom was dirty upon arrival and the toilet had obviously not be cleaned before our arrival. We also never received any new towels or wash cloths and never had anyone come in to clean our rooms or even ask. Also on the day of checkout, around 11:30, someone (i assumed the maid?) came to our door to ask if we planned to leave at 12 or stay over. This was rude and kind of ironic as we never saw any other cleaning staff any other day but they were able to show up to ask if we planned to leave on time. Overall, I wouldn’t stay here again and would only recommend this place if someone needed a quick place to lay their heads. The front desk staff was nice and welcoming, but they need to update their cleaning standards. Overall, I wouldn’t stay here again but the front desk staff was very nice and welcoming.
Stayed 2 nights in Feb 2024
Response from Nicole on Feb 16, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and courteous. Area is noisy because it’s close to the interstate. Breakfast was adequate.
Stayed 1 night in Feb 2024

10/10 Excellent

Stunt

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place it’s quit and laid back
Stayed 1 night in Feb 2024

10/10 Excellent

David and Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a surprisingly nice place in Augusta. Rooms were clean and nice. Only problem was no curtains. There was a thin sheet on the window but nothing else.
Stayed 3 nights in Jan 2024

10/10 Excellent

Marc, Loganville

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and room comfortable. Great value for the location!
Stayed 1 night in Dec 2023

8/10 Good

Amaya

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean excellent location and perfect stay dog
Stayed 1 night in Jan 2024

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean room. Only negative is railway and highway noise.
Stayed 2 nights in Jan 2024

8/10 Good

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Beth

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, dog-friendly, & convenient
Nice property. Convenient location. Kind of dated - some chipping paint on door frames etc - but rooms have been updated with newer furniture etc. Really enjoyed our stay. Brought our dog along. Front desk staff could be friendlier at checkin and checkout but for price, room was quiet and location is convenient to downtown Augusta.
Stayed 2 nights in Jan 2024

6/10 Okay

MARY

Business traveler, Traveled with family
Disliked: Staff & service
Customer service was not friendly nor welcoming. There was cigarette smell the entire building including the room. Beddings could use an upgrade! Pillows completely flat. Mattress with no support, can feel the springs. Breakfast wasn’t what was shown on the pictures. Very limited choices of healthy foods. Canned fruits with added sugar. Scrambled eggs to salty…..
Stayed 1 night in Jan 2024