Ratings based on 690 Verified Reviews

3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 18, 2017
The maid left a card that said the room was supposed to have been cleaned. There was: Unvacumned debris under the table Someone's expired food in the room refrigerator A toilet that ran every 5 minutes and when I told the front desk about it they said that was typical for a lot of the rooms since the hotel was old ( no acknowledge of anything being done about it) Walkway lights were out for the two days I was there and there was debris along the stairways that wasn't moved in two days as well. Freeway noice from Interstate 20 is very loud on the backside of the hotel.
Comment from Hotel Management
Sep 21, 2017 by LQ Customer Care , Hotel Management
Dear Valued Guest, Thanks for taking the time to write your review, as we appreciate the feedback. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We hope to see you again in the future. Sincerely, Danielle LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

👍

Posted Sep 3, 2017
Staff was amazing. Once i got to my room the front desk person named Deborah called in to make sure everythinng was good in our room. Room looked nice and clean. Comfortable for 3 adults, a baby and a dog. Would go again.
Comment from Hotel Management
Sep 4, 2017 by KP, Hotel Management
Hello, Thank you for rating us a 5. I have passed on your comments to Ms. Deborah and the rest of the staff. We are pleased that you enjoyed your stay with us and we look forward to seeing to you again. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
It was nice clean and included breakfast. Stay there when I came to the city twice.
Comment from Hotel Management
Aug 29, 2017 by KP, Hotel Management
Hello, Thank you for rating us a 4 out of 5. We strive to ensure that our guest enjoy their stay with us. We are pleased to hear that you enjoyed your stay and visited us twice. We look forward to seeing you again in the near the future. Best Regards KP
3 out of 5
Recommended
for Everyone
by A verified traveler

Adequate

Posted Aug 22, 2017
There was mildew in the shower. The amenities were adequate. It wasn't bad for the price point.
Comment from Hotel Management
Aug 24, 2017 by KP, Hotel Management
Hello, I am sorry to hear that there was mildew in the shower. I will be speaking with the housekeeping department about this issue to ensure this problem is addressed immediately. Thank you for bringing this matter to our attention and I will be sharing your comments with the staff. Again, thank you and best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Valdosta

Close to all I needed

Posted Jul 27, 2017
The room smelled old, but the price, location and comfort of the bed made up for it.
Comment from Hotel Management
Aug 2, 2017 by KP, Hotel Management
Hello Ms. Dawn, I apologize about the odor in your room. Please contact us and let us know which room. I will be making sure the housekeepers are notifying us when a room has an odor.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
Air conditioner shouldn't be under the curtains. Hard to keep the room cool.
Comment from Hotel Management
Jul 27, 2017 by KP, Hotel Management
Thank you for your feedback. The maintenance team will be checking the rooms to make sure they all have the air deflectors to redirect the air.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Pros: staff, accommodating us with breakfat for a 530 departure.
nice staff but room was never made up on our second day. DND sign was up for an hour between 2 and 3 pm but otherwise no knock on door or anything. Got by okay with used towels and no extra coffee. Should not happen. Also fire alarm likes to go off at 1 AM which is not good for a false alarm the night before an athletic event.
Comment from Hotel Management
Jul 27, 2017 by KP, Hotel Management
Hello, Thank you for your feedback in regards to your stay with us. I apologize for the error with housekeeping. I will be speaking with the housekeeping staff about the proper way of handling the DND sign in doors. It is unfortunate that someone pulled the fire alarm at 1 a.m. as prank because that does interrupt your rest. Again, I apologize for inconveniences you experienced and thank you for your feedback. Regards KP
2 out of 5
by A verified traveler from North Carolina

Last minute detour stop-not again

Posted Jul 2, 2017
The room had the space we needed but it smelled like large we dogs - very musty making it hard to sleep. The carpets were not very clean. The tv didn't work properly and there was no way to adjust the volume. Was very disappointed and would not recommend this La Quinta at all.
Comment from Hotel Management
Jul 6, 2017 by KP, Hotel Management
Hello Matthew, I apologize that you were not happy with your stay. This is not the experience we want you have when staying with us. Please contact us and let us know which room, so we can have the carpet cleaned and the TV checked. Again, I apologize for the issues you experienced during your stay with us. Your feedback is going to help us improve our guest satisfaction.
5 out of 5
by A verified traveler

The Titanic bed

Posted Jun 19, 2017 on Hotels
Everything was very nice, except for the bed...for some reason it sunk down in the center like a hospital bed.
5 out of 5
by sydmie

Posted Jun 8, 2017 on Hotels
Comment from Hotel Management
Jun 13, 2017
We are happy that you were able to rate us 5 out of 5. Thank you for your feedback. Hopefully, you will continue to choose LaQuinta during your travels.