Ratings based on 241 Verified Reviews

2.3 out of 5
33% of guests recommend
2.4 Room cleanliness
2.9 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Augusta GA

Charged for 2 rooms only used one

Posted Apr 18, 2018
Charged for 2 rooms @ $300.00 per night. Manager wouldn’t assist me with the issues He blamed it on Expedia
Comment from Hotel Management
May 9, 2018 by nick vashi, Hotel Management
Hello, YOU BOOKED THE ROOM WITH EXPEDIA SO, EXPEDIA WILL GIVE YOU ANSWER BETTER WHAT WAS YOUR ARRIVAL DATE ? PLEASE SEND ALL THE DETAILS .THANKS
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
good location, friendly staff rooms were not quite high quality
Comment from Hotel Management
Apr 17, 2018 by nick vashi, Hotel Management
THANKS FOR STAYING WITH US , WE WILL IMROVE OUR PROPERTY IN FUTURE , PLEASE COME & STAY IN FUTURE WITH US
2 out of 5
by A verified traveler

$50 a night hotel for $250 a night during Masters

Posted Apr 16, 2018
The light fixture above the shower was missing, the caulk around the tub was cracked, the paint around the room is chipped and not in good condition. The bed is well used and not real comfortable. The room was clean and the people were nice however, they do take advantage of the week with the much higher prices than this is worth.
Comment from Hotel Management
Apr 19, 2018 by nick vashi, Hotel Management
VERY SORRY FOR INCONVENIENCE & UNHAPPY WE WILL IMPROVE & RENOVATE OUR PROPERTY WHAT EVER YOU SUGGESTED , PLEASE ACCEPT OUR APOLOGY
3 out of 5
Recommended
for Everyone
by A verified traveler from Bargo NSW Australia

Masters stay

Posted Apr 9, 2018
Check in was fast and friendly staff Hotel was ok for a night or two but not worth the jacked up price for the Masters Stains on carpet Bed was ok
Comment from Hotel Management
Apr 10, 2018 by nick vashi, Hotel Management
Thank Yoy Much For Staying With Us. Next Time We will Take Care of You & Renovete The Property . Thanks Again
1 out of 5
by A verified traveler

Only good about this hotel is the location

Posted Apr 9, 2018
Pros: Location...for the Masters tournament.
Cons: Everything - EVERYTHING
Location: Lot of restaurants - quick access to i20
I stayed there 3 nights during Masters week. If it wasn't for the Masters week in Augusta I would never stay at this hotel - NEVER NEVER NEVER. There's cigarette burns everywhere in the room (Sheets, bathtub, toilet, lavatory, desk, on TV, on chairs) EVERYWHERE !!!!! Smell if discusting. There was a dead coackroach on the carpet in the corner of the room - probably left there from many weeks ago. There was a hooker living in the room on the floor under me. There's absolutely no isolation - so expect some noice. Only thing "positive" is that I didn't find bug beds and the sheets smell smelt javex (telling me it was at least cleaned at my arrival)
Comment from Hotel Management
Apr 17, 2018 by nick vashi, Hotel Management
SORRY FOR INCONVENIENCE & UNHAPPY , WE WILL IMPROVE & RENOVATE OUR PROPERTY WHATEVER YOU SUGGESTED , PLEASE ACCEPT OUR APOLOGY
1 out of 5
by A verified traveler

Old model

Posted Apr 9, 2018
The model was so old and smelled. Needs a major remodel.
Comment from Hotel Management
Apr 10, 2018 by nick vashi, Hotel Management
We Are Very Sorry Foe Inconvenience , We will sure Improve Our Property , When You Visit Next Time , Thanks for Suggestion , Sorry once Again
1 out of 5
by A verified traveler from michigan

Close to Augusta national golf club but...

Posted Apr 9, 2018
Owner/desk clerk very rude. Rude to customers & mean to staff. Building looks nothing like picture. Half of sign is out. Room very old. Paint covering peeled dry wall & hole patches. We turned mattress around for some comfort. Vents filled with dust. After hour assistant was helpful with pillows. Very expensive for what you get. Only good thing was location
Comment from Hotel Management
Apr 12, 2018 by nick vashi, Hotel Management
Sorry for Inconvenience , We Will Imrove whatever you suggested , Sorry , About the Staff / Desk Clark Some Day Good or Some day Bad Specially This Masters Week , Please Accept Our Aplogoies
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to course

Posted Apr 9, 2018
Nice people, eateries close, access to exits convenient
Comment from Hotel Management
Apr 17, 2018 by nick vashi, Hotel Management
THANKS FOR STYING WITH US , WE APPRICATE, PLEASE COME & STAY WITH US IN THE FUTURE
1 out of 5
by A verified traveler

Posted Apr 7, 2018
Room smelled like mildew and mouse urine. The carpet apparently has not been cleaned in years. All the mirrors had splatter marks and the toilet would hardly flush.
Comment from Hotel Management
Apr 12, 2018 by nick vashi, Hotel Management
Sorry For Inconvenience , We will Imrove , Whatever you Suggseted, Pleae Accept Our Aplogoies .Once Again So SORRY
2 out of 5
by A verified traveler

Dirty

Posted Apr 7, 2018
Dirty rooms/linens, pool hasn't been used in what appears to be years with green algae and a syringe in it, bathroom horrible, wouldn't even use the shower it was so bad.
Comment from Hotel Management
Apr 12, 2018 by nick vashi, Hotel Management
Sorry For Inconvenience To Stay , We will Improve Our Property Whatever You Suggested , Please Accept Our Apologies .