Lobby

Reviews of Quality Inn Augusta West Near Fort Eisenhower

2.5 out of 5
Quality Inn Augusta West Near Fort Eisenhower
4073 Jimmie Dyess Pkwy, Augusta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 72 out of 268 reviews" "
Rating 8 - Good. 93 out of 268 reviews" "
Rating 6 - Okay. 53 out of 268 reviews" "
Rating 4 - Poor. 25 out of 268 reviews" "
Rating 2 - Terrible. 25 out of 268 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and they let you have your pets there
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Thank you for taking the time and giving an online review. We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Demonte

Liked: Staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Thank you for taking the time to give an online review. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Feb 2024
Response from GM on Mar 1, 2024
We are so glad you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Feb 2024
Response from GM on Feb 14, 2024
Thank you for taking the time to do our online review. We are so glad you enjoyed your stay with us! We look forward to seeing you again with your next trip to Augusta.

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Feb 2, 2024
Thank you for taking the time and giving a review. We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Laura

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Thank you for taking the time and giving a review. We are so glad you enjoyed your stay! We hope to see you again soon.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, Gross, Unsafe
I killed about 10 cockroaches during my 4 days there. My key card, despite keeping it in my back pocket away from all magnetic devices or my phone, deactivated multiple times a day. There were clearly permanent guests in the room below me dealing drugs out of their room. They were also working on cars in the parking lot at all hours. The room smelled pretty bad and the bedding was badly burned in places. Not a great experience.
Stayed 4 nights in Dec 2023
Response from GM ANDREA on Dec 27, 2023
We apologize for the inconvenience and experience you had. I will get the department to investigate this asap. We hope you will give us another chance to show you a exceptional stay.

10/10 Excellent

Boyd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very comfortable
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
thank you for your review and hope to see you again soon. Happys Holidays to you and yours!

10/10 Excellent

Brenda

Traveled with pets
Liked: Amenities
Dog poop needed to be picked up
Stayed 3 nights in Dec 2023
Response from GM on Dec 21, 2023
Thank you for your review. We hope to see you again soon.Happy Holidays to you and yours!

4/10 Poor

Reginald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property has roaches. Not pleasant.
Stayed 2 nights in Nov 2023
Response from GM on Dec 21, 2023
I apologize for the entire staff. We will have the correct department come in and fix any issues. We hope you will allow us to show you a better stay in the future,Happy Holidays to you and yours!

8/10 Good

Takka

Traveled with family and small children, Traveled with family
Liked: Staff & service
The room was dirty roaches in the refrigerator
Stayed 1 night in Nov 2023
Response from GM on Dec 21, 2023
I apologize for the entire staff. We will have the correct department come in and fix any issues. We hope you will allow us to show you a better stay in the future,Happy Holidays to you and yours!

4/10 Poor

lauryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
my door wouldn’t close all the way
Stayed 1 night in Nov 2023
Response from GM ANDREA on Dec 27, 2023
Thank you for the review. I will get our maintenance working on the issue with any doors. I apologize for the inconvenience and hope to see you again.

6/10 Okay

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from GM on Dec 27, 2023
Thank you for the review. We hope to see you again!

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was a motel (said Inn). Had downstairs room and insulation so poor you could hear everything happening in the room above. Their walking, talking, etc.If I stayed longer I would have asked for a different room. Horrible. Very nice front desk person during the day (wish I asked her name - she was worth the stay) . Rude front desk person worked in the evening.
Stayed 2 nights in Aug 2023

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jul 2023

4/10 Poor

vicki

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was old and room smelled.
Stayed 1 night in Jul 2023

6/10 Okay

carlo

Traveled with group
Disliked: Staff & service
Close to restaurants and thruway but there were teenagers roaming around hotel at 11pm and hookers in and out. Felt unsafe.
Stayed 2 nights in Jul 2023

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
I can't rate the property as I didn't get to check in because of issues with Expedia.com
Stayed 1 night in Jun 2023

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, room comfort
Comfortable stay.
Comfortable stay. Room was clean. Bathroom could use a makeover. Breakfast options were fair. Staff was friendly and professional.
Stayed 2 nights in Jun 2023

8/10 Good

Lauren

Stayed 1 night in May 2023

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as advertised
Stayed 1 night in May 2023

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right and clean
Stayed 1 night in Apr 2023

2/10 Terrible

Nicholas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The guy at the front desk is this hotels only redeeming quality. He had a great personality, was upbeat and helpful. The room had dirty floors and couch, a broken lock and the toilet wasnt even seated to the floor. We left almost as soon as we checked in.
Stayed 4 nights in Apr 2023

8/10 Good

William

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool
Stayed 1 night in Apr 2023

6/10 Okay

Jessie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The room we stayed in could of been alot cleaner
Stayed 1 night in Apr 2023

2/10 Terrible

shannon

Stayed 4 nights in Mar 2023

2/10 Terrible

Juan

Stayed 1 night in Jan 2023

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Very discouraged customer
We had reserved 2 queen beds smoking room. They gave us king smoking because they didnt have what we reserved. Charged us a $100.00 incendental fee which we were not told till we got there on a non refundable room. We had no ashtrays for a smoking room light bulb was missing smoke detector was taken off the ceiling and shoved in the dresser. No hair dryer no phone water pressure was VERY WEAK. HEAT AND AIR UNIT FALLING APART. TOILET CONSTANTLY RAN. THIS ROOM TOTALLY SUCKED !!!! WE ENDED UP LEAVING A DAY EARLY .TRASH WAS PILEING UP OUTSIDE BY THE STAIRS. THIS PLACE IS A DISGRACE TO ALL CHOICE HOTELS AND WILL BE AFRAID TO STAY ELSEWHERE FEARING IT WILL BE THE SAME WAY IT IS A FIRE HAZZARD. Paid $100.00 for that fee incase of damages BUT THE DAMAGES WERE ALREADY DONE BEFORE WE GOT THERE I BETTER GET MY MONEY BACK.
Stayed 3 nights in Jan 2023

2/10 Terrible

Beth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size, lots of space, but not very clean, especially the bathroom. The toilet was broken and overflowed. They sent someone to fix it, but the fix did not work. Also, I had to go back to the front desk to tell them to clean up the mess that was caused in the bathroom from the broken toilet. There were also cockroaches in the bathroom.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Augusta
To me there is no other place to stay. Andrea and staff are so great. You need something all you have to do is ask. The breakfast is also great and I try never to miss it. I got there from driving for 7 hrs. and they were full but Andrea got me in a room right away. If you need a place this is it.
Stayed 3 nights in Jan 2023

2/10 Terrible

Issac

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Like: The staff was friendly, professional, and helpful. Dislike: The toilet flusher would stick & one towel rod was visibly broken (not repaired).

6/10 Okay

Shalonda

Liked: Cleanliness, staff & service
Clean but the room was very cold no heat at all
Stayed 1 night in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost efficient and convenient $100.00 refundable deposited for possible damage? Phone out of order but wasn’t a problem. Missing smoke detector and kitchen ceiling light not clipped into brackets on both ends, looks to be falling at the bathroom end. Minor discrepancies
Stayed 1 night in Oct 2022

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Sha’Darria

Stayed 1 night in Sep 2022

2/10 Terrible

Joshua

Business traveler
Liked: Room comfort
Disliked: Staff & service
They stay was not worth it, someone above me was stepping loudly and was talking over my tv.
Stayed 1 night in Sep 2022

8/10 Good

roderick

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Manager here nice Staff needs make sure room is clean before renting it out
Stayed 1 night in Aug 2022

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice room somewhat similar to a studio apartment it was very cozy to have a fridge and counter space to eat at I will book again
Stayed 1 night in Aug 2022

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and friendly. The pool was great! Very clean and clear water, perfect temperature. A great way to relax after a long trip.
Stayed 2 nights in Aug 2022

10/10 Excellent

Renada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a good stay
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
Stayed 1 night in Aug 2022

8/10 Good

Emily

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Janice

3.5 stars rating
Stayed 2 nights in Jul 2022

2/10 Terrible

irma

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was NOTHING to like about this place. The bed sheets were dirty with either pet hairs or other grey hairs made me cringe. the pillows had trash in them and cigarette holes or other. The room was a nonsmoking room - however it reeked the smell of it. There were dead roaches and live ones too. the mattress moved and more dead bugs, dirt and hairs behind the headboard. Bathroom toilet floor dirty...absolutely disgusting!! The pictures must be super edited to look ok, however these rooms are run down... The worst stay ever - highly overpriced motel!
Stayed 4 nights in Jul 2022

4/10 Poor

Barbara

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The air conditioner was sounded like a train. I couldn't sleep. The room needed updating.
Stayed 1 night in Jul 2022

2/10 Terrible

Dorothy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and her family were disrespected by your staff. She called to report issues with the room and your night desk clerk did go to the room. When asked what she wanted him to do about it, she asked for bug spray. He replied that was for custodial and he didn't have access. My daughter is pregnant, traveling to send her son to AIT at Ft. Gordon, so that meant we would be visiting at another time, but because of the service and said clerk requesting her to leave. Not even addressing her, but 2 teenagers, I would NOT recommend this establishment to my dog!
Stayed 1 night in Jun 2022

10/10 Excellent

Tequelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all had a blast
Stayed 2 nights in Jun 2022

2/10 Terrible

Ashley

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Gracerlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good stay when I need to do it again I wil
Stayed 1 night in Jun 2022