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Reviews of Quality Inn & Suites Augusta Fort Eisenhower Area

2.5 out of 5
Quality Inn & Suites Augusta Fort Eisenhower Area
2176 Gordon Hwy, Augusta, GA

Reviews

5.0
Rating 10 - Excellent. 18 out of 94 reviews" "
Rating 8 - Good. 6 out of 94 reviews" "
Rating 6 - Okay. 15 out of 94 reviews" "
Rating 4 - Poor. 16 out of 94 reviews" "
Rating 2 - Terrible. 39 out of 94 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Grant

Disliked: Amenities
Close proximity to Augusta National. Rooms are very small. Half the lights/outlets did not work. Overall- ok
Stayed 2 nights in Apr 2024

6/10 Okay

Kiya

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Keila

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty n broken down
Stayed 1 night in Mar 2024

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets dirty upon arrival, hotel had bad smell inside and out, hotel room very dirty, staff smoking and not attending customers first.
Stayed 3 nights in Mar 2024

10/10 Excellent

Najia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024

10/10 Excellent

Najia

Stayed 1 night in Feb 2024

10/10 Excellent

willie

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in Feb 2024

6/10 Okay

Omar Rasheed

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The walls are pretty thin, so you can hear conversations either from next door or across the hall.
Stayed 5 nights in Jan 2024

4/10 Poor

Deborah

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no more rooms at at the Wingate by Wydham were we stayed, so I got this room for my granddaughter and mother and it was HORRIABLE! The staff was rude, the place was dirty, unsafe, would not recommend this place. We were coming from NYC to Aguasta, GA thought that it would not be as bad as some places where I live at and would not go to at all.
Stayed 3 nights in Jan 2024

10/10 Excellent

Deshawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Samuel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Markeda

Stayed 1 night in Nov 2023

2/10 Terrible

Alyssa

Stayed 1 night in Dec 2023

4/10 Poor

Mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Keys didn’t work, common area smelled strongly of marijiana, wall outlets hung out of the wall and the tub didn’t drain oh and bugs
Stayed 2 nights in Nov 2023

10/10 Excellent

Pap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Martha

Stayed 1 night in Oct 2023

10/10 Excellent

moroccus

Clean
Good stay
Stayed 1 night in Oct 2023

10/10 Excellent

moroccus

Stayed 1 night in Oct 2023
Response from djay on Oct 15, 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

10/10 Excellent

Hikmat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Djay on Oct 15, 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

2/10 Terrible

Crystal

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was terrible from the time you walked through the door. Walked in there was an odor at check in. Get to our room our window is wide open no screen like some one was relaxing in the room with out paying. There was bugs on the floor. I advise my lady to get her bags we are not staying here. Called Expedia for my refund they may like I can’t get my money back because of the booking. Who is really going to stay and negotiate these conditions!
Stayed 3 nights in Aug 2023
Response from Management on Oct 15, 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

2/10 Terrible

kaisha

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Management on Oct 15, 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

6/10 Okay

Courtney

Liked: Cleanliness, staff & service

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
A Nightmare
Stayed 1 night in Jul 2023

2/10 Terrible

Ayanna

Stayed 2 nights in Jul 2023

2/10 Terrible

DUANE

Disliked: Cleanliness, staff & service, property conditions & facilities
No room available
Stayed 5 nights in Jun 2023

2/10 Terrible

Jaehwa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

keysha

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Holly

Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware. Not as it appears.
This hotel is filthy, questionable at best, and should be removed from hotels.com until it is able to meet safety and cleanliness standards.
Stayed 1 night in May 2023

2/10 Terrible

Mei

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
poor
the sliding window was unlocked when i checked in. couldnt sleep very well that night. there were roaches in the room. a very uncomfortable stay!
Stayed 1 night in Apr 2023

2/10 Terrible

TODD, SHEFFIELD

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for the Masters and upon arrival the rooms smelt, electric wires were hanging from the ceiling, no phone...just a cord, mold in the window frames, ironing board with no cover...or iron. Then in the morning we found serval unwanted guests...roaches (also found them at the morning breakfast buffet, and weight room. Photos certainly weren't taken recently

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

2/10 Terrible

Michelle

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Roaches in the room. Condom box in the elevator. An ice machine that smelled and was leaking dirty looking water, cover d in thick dust. Still Waiting for a refund and had to contact corporate because I couldn’t get any help at the hotel itself. When brought up to staff there were roaches they just said ok and didn’t act surprised at all. This was really upsetting considering we had an infant with us.
Response from Front desk team on Mar 30, 2023
Hello Michelle,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 Poor

lorenzo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023
Response from Kk on Apr 4, 2023
Thank you for the response.

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023
Response from Kk on Apr 4, 2023
Thank you for the response.

2/10 Terrible

Mae

Disliked: Staff & service, amenities, property conditions & facilities
Bed was clean and comfortable. I hated the security fee was to much, front desk poor people skill, television didn't work and the bathroom tub/shower had no nozzle to turn it on. Next room sent to Tv did not work either. Was glad to check out and go to another hotel.
Stayed 3 nights in Feb 2023
Response from Kk on Apr 4, 2023
Thank you for the feedback

4/10 Poor

Donald

Stayed 3 nights in Nov 2022

2/10 Terrible

Mamie

Disliked: Staff & service
Stayed 1 night in Nov 2022

2/10 Terrible

Tangela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room they gave me wasn’t clean at all .!!!I didn’t stay I asked for a refund!
Stayed 1 night in Oct 2022

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk wouldn’t clean bathroom toilet had pee on it receptionist wiped off with tissue no disinfectant spray or anything
Stayed 1 night in Sep 2022

10/10 Excellent

Rowena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, really like this property have visited 3 or four times.
Stayed 1 night in Aug 2022

2/10 Terrible

Laketa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left immediately after check in because there were 2 roaches in my room. I was told my money would be refunded and it is days later and still nothing. The hotel is not even answering the phone.
Stayed 1 night in Aug 2022

6/10 Okay

Titus

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Aug 2022

6/10 Okay

Ira

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was excited there was a pool, until I realized it was nothing more than a pool sized green pond. Mold on the ceiling in the bathroom. Beds were so uncomfortable and hard to get in and out of due to them sliding on the frame. I went to breakfast 30 minutes after opening and there was only eggs that I wouldn’t feed a dog. The only upside is that the staff was helpful and friendly. Please stay anywhere else but here.
Stayed 1 night in Jul 2022
Response from Dp on Aug 4, 2022
Thank you for the feedback

4/10 Poor

Dillon

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Ehh
No towels when I got there. Toilet was in need of maintenance. The pool was closed.
Stayed 1 night in Jul 2022
Response from Dp on Aug 4, 2022
Thank you for the feedback

10/10 Excellent

Nilkita

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from GM on Jul 21, 2022
Thank you for your feedback! Hope to see you on your next visit.

2/10 Terrible

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Tammy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was very nice, however, the room wasn't the greatest. It took us about 30 minutes to get the TV to work. There were roaches, we saw at least 5. The room smelled kind of funny. The elevator was slow. The hallway was really gross and while we had a non smoking room, clearly the other rooms across the hall were smoking rooms. All we smelled was pot as soon as we stepped off the elevator. If it hadn't been so late and a non refundable room, we would have left.
Stayed 1 night in Jun 2022
Response from Dp on Aug 4, 2022
Thank you for the feedback.

4/10 Poor

María Angeles De la

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was way too small, no closet. The corridors were filthy, as well as the grounds.
Stayed 1 night in Jun 2022
Response from Property Manager on Jul 21, 2022
Thank you for taking your time out to point your concerns. I will be glad to share your concerns with our team.