Ratings based on 522 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location out of city center

Posted Sep 17, 2017
Very nice hotel with a beautiful pool out of the city center but easy to get to it, the bus stop is just in front of the hotel, taxi are right at the hotel. Beautiful buffet breakfast with a la carte idem, they have multitudes of choices of good quality merchandise, something for everyone !! Staff are polite and courteous. Overall a wonderful place to stay.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel away from the bustle of central Rome.

Posted Sep 13, 2017
Pros: Friendly English speaking staff- piano player in bar - useful shop- quiet but easy to use luxury shuttle or public bus to get to central Rome/Vatican
Cons: Pool area nice but pool water cold first thing and looked a bit murky - prob suncream -could the guests be persuaded to shower before swim?
Location: Convenient restaurant next door, plus we found a lovely friendly del with tables 8 mins walk where we ate best delicious and cheap lunch with wine.
We only had a few days in this comfortable and clean hotel but would have liked to stay longer and try the bar, food and spa. Staff, free smart phone, hotel shuttle, room balcony and sunbathing by the pool all helped us to relax when not sightseeing.
Comment from Hotel Management
Sep 14, 2017 by Dgrilli, Hotel Management
Thank you for your review and to have chosen the Crowne Plaza Rome St. Peter’s, an oasis of calm in bustling Rome! I am happy to read that we met your expectations and learn you appreciation about our staff, comfort and facilities. Regarding the pool we agree with you about the importance to shower before swimming and make use of the spa, but every time we remind to our guests to follow the above rules they don't care. It is our goal to consistently provide customer satisfaction and your comments are very important to us. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With best regards, Davide Grilli, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Belfast

Nice enough - could do with update

Posted Sep 13, 2017
Pros: spa
Cons: bathrooms, corridors, breakfast
Location: quiet location with shuttle bus into Rome, although public bus better with very regular buses and choice of stops rather than just one on the shuttle
Second stay here, was bit dated few years ago so even more noticeable. The bedrooms are fine, just the bathrooms and corridors need face lift. Corridors are dark and bit musty, could do with brighten up and new carpets. Bathrooms are old with bath and shower curtain, bit of mould here and there and fixtures worn and were not clean - i.e. chrome worn so not clean and shiny Had noisy neighbours most nights so didn't sleep great - either loud TV at 1:30am or noisy/selfish people having 6am starts Breakfast just ok. The hot food is barely warm. To get tea/coffee you need to queue at a Nescafe machine which was very slow and also stop/start. One morning both machines stopped working so a lot of frustrated customers. Staff mostly all friendly Weather was mixed so outdoor pool was closed some days - can understand when raining, but also closed when cloudy? Bit disappointed as like a swim and paying extra for hotel with pool. Indoor pool and spa were nice enough - jacuzzi was cool so would be better if heated. Don't think be back as better value elsewhere especially with good airbnbs etc
Comment from Hotel Management
Sep 14, 2017 by Dgrilli, Hotel Management
Dear john, Thank you for taking the time to share with us your feedback on your recent stay! We very sorry that we did not met your expectations during this second stay with us. Regarding your suggestions about our facelift we wish to put on record that all our rooms have been recently renovated and refurbished in a new contemporary style as well as many bathrooms, one corridor (on the 4th floor), the lobby, reception, restaurant, relaxing area, the bar. We have discussed the points you have raised with our Head of Departments and as a result we are confident they will be more vigilant to be sure that similar inconvenience will not be repeated in the future and they will take the necessary steps to continue to improve their services. Our aim is that every guest who visits us enjoys their stay as fully and as richly as possible. We trust that should you ever return to Rome, you will consider giving me an opportunity to counter your criticisms by visiting us again. I assure you that my team and I will do our utmost to extend a welcome and a stay that you will remember for the right reasons. With best regards, Davide Grilli, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice Hotel

Posted Sep 11, 2017
Pros: Friendly staff
Cons: Rooms and hallways are a little dated but they are clean. The spa could be cleaner there was mildew by the showers.
Location: Nothing really near the hotel.
Hotel staff was friendly and helpful with any information we needed. Which was nice since the people around Rome are on the rude side. The location was nice although, it was a distance from Rome City but it was accessible to transportation. Hotel had a shuttle, bus stop was in front of the hotel, cabs were available 24/7. If you could walk half mile you could walk to the train station. Hotel had a spa and pool which was a plus. I just wish the jacuzzi was warmer and it could be cleaner. Also, they need to attend to the mildew in the spa showers. Breakfast was good and had options. I would stay here again and would recommend this hotel.
Comment from Hotel Management
Sep 11, 2017 by Dgrilli, Hotel Management
Dear liz, Thank you for your review and to have chosen for Crowne Plaza Rome-St. Peter’s! I am delighted to read such a gleaming report of our Hotel, staff, facilities. Regarding the Spa we have discussed the points with our Chief Engineering and Housekeeping and as a result we are confident they will be more vigilant to be sure that similar inconvenience will not be repeated in the future and they will take the necessary steps to continue to improve their services. By reading your review we see that you didn’t’ find shops, restaurants (Arturo just at the doorstep of our Hotel) , bars, cafes and supermarket available in a small village 300 meters on our left hand side. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With best regards, Davide Grilli, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
If you want to spend a lot of time at the Vatican this is a great place to stay. The staff was super friendly. The hotel is older so don't expect the same if you have stayed at a Crown Plaza in the states. But it was clean & comfortable. The American buffet breakfast got old fast (we were there 8 days). It was convenient to eat & run first thing in the morning. But it would have been nice to see some different options.
Comment from Hotel Management
Sep 7, 2017 by Dgrilli, Hotel Management
Thank you for taking the time to share with us your feedback and to have chosen our Crowne Plaza Rome-St. Peter’s for your stay in Rome. We appreciate the fact that you enjoyed our great staff and the overall we met your expectation. We are sorry to read that you missed completely to mention the last renovation and refurbishment in a new contemporary style of the lobby, corridor, reception, restaurant, relaxing area and the bar (we have already refurbished many bathrooms and they look fabulous). Regarding our breakfast standard, as mentioned in other reviews, we provide a lot of choices as: selection of cereals, bread, pastries, pancakes, jams and honey, yoghurts, seasonal fruit, seeds and dry fruits, cheese and vegetables, cold meats, smoked fish, eggs, bacon, tomatoes, beans, instant fresh orange juice delivered by our waiters more than happy to assist our guests at breakfast time. Moreover in our menu you can order daily omelettes, fried eggs, florentine eggs, poached eggs and personalize your breakfast. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. We look forward to welcoming you again at the Crowne Plaza Rome-St. Peter's. With best regards, Davide Grilli, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Sep 6, 2017
Very nice hotel however must take shuttle and or taxis to centre of city.
Comment from Hotel Management
Sep 7, 2017 by Dgrilli, Hotel Management
Dear nick, Thank you for taking the time to share your lovely feedback about your recent visit. We are very happy to read that you found our Hotel nice. Regarding the location allow me to put on record that the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to Vatican Museum & St. Peter's Basilica (nearest underground Ottaviano) in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. The Crowne Plaza Rome-St. Peter’s is an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool, pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities. It was a pleasure having you stay with us and we look forward to welcoming you back in future. With best regards, Davide Grilli, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Posted Aug 30, 2017
Overall very nice! The only complaint is the air in the room wasn't cool enough, and the hallways were hot! The staff and service was excellent, very friendly and helpful!
Comment from Hotel Management
Aug 31, 2017 by Dgrilli, Hotel Management
Dear Marti, Thank you for your review, in which you drew my attention to your experience while guest at Crowne Plaza Rome-St. Peter's! We are very happy to know that you loved the great service that we pride ourselves in delivering to our guests. Rest assured that we will review all your comments regarding air conditionning and take any action we feel is required. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Kind regards, Davide Grilli, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Very good hotel, excellent staff and service.

Posted Aug 27, 2017
Very good hotel with excellent service and helpful staff. Easy access to the city and Rome suburbs. Will recommend anytime.
Comment from Hotel Management
Aug 29, 2017 by Dgrilli, Hotel Management
Dear Oyeniran, Thank you for your 5-star review and to have chosen the Crowne Plaza Rome St. Peter’s! We are thrilled to hear that we met your expectations and happy to learn you appreciation about our great service. A positive guest experience is something our staff takes great pride in, so we value your feedback. I have shared your review with my whole team. We are very much grateful for your compliments. We hope you will join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests. With best regards, Davide Grilli, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Rome

Good hotel to combine sightseeing and relaxation

Posted Aug 24, 2017
Pros: Leisure facilities, helpful staff, relaxed atmosphere
Cons: Some of the bedrooms look a little dated but comfortable beds. Water provided each day
Location: Out of the main city but there are a few good local restaurants. The last metro is 10.30 am so you can get back from central Rome. Taxis cost e15
Situated out of the main city, the hotel has good facilities for swimming, sunbathing, gym and general relaxation. The hotel do provide a shuttle bus service and the metro is around 10 -15 mins walk. The staff at the hotel are very helpful, proving good advice.Breakfast is good although the one meal we had in the restaurant was of a good standard. Overall a very good hotel if you are prepared to use local transport and walk.
Comment from Hotel Management
Aug 25, 2017 by Dgrilli, Hotel Management
Dear Guest, Thank you for your comments, in which you drew my attention to your experience while guest at Crowne Plaza Rome-St. Peter's! We are glad to know that overall we met your expectations and that you loved our breakfast, helpful staff, facilities. I have shared your review with my whole team. We are very much grateful for your compliments. I hope you will continue to join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests. With Kind regards, Davide Grilli, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chelmsford, UK

Great hotel

Posted Aug 23, 2017
Spent 4 nights here, 2 adults & 2 children. For the price felt the service was excellent, especially in reception. Shuttle buses just over a Euro each to Vatican and Centre, was really useful service. Has a nice pool and restaurants lovely and breakfast had lots of choice. The room was clean and staff were excellent when we needed an urgent change of bedding when my son was ill. Really highly recommend this hotel.
Comment from Hotel Management
Aug 25, 2017 by Dgrilli, Hotel Management
Dear Vanessa, Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Davide Grilli, General Manger