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Reviews of Smooth Hotel Rome West

4 out of 5
Smooth Hotel Rome West
Via Aurelia, 619, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 146 out of 572 reviews" "
Rating 8 - Good. 256 out of 572 reviews" "
Rating 6 - Okay. 113 out of 572 reviews" "
Rating 4 - Poor. 26 out of 572 reviews" "
Rating 2 - Terrible. 31 out of 572 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARK ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The shower was not clean, and smell bad in the room.
Stayed 2 nights in Apr 2024

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, staff & service
The staff was outstanding, overall accommodating.
Stayed 3 nights in Mar 2024

6/10 Okay

YUE KUEN

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Jeffre, Lake Charles

Traveled with family
Disliked: Amenities
There was no air conditioning, rooms were hot and smelly, charging stations did not work or tripped breakers, had to keep asking for toiletries, breakfast was sub-par,
Stayed 3 nights in Apr 2024

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

FlorMaribel, lutz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should put a big property sing by the sidewalk. Uber dirver got lost, could not find the hotel. Add an outlets to recharge the cellphone in the room. Bath tub vey slippery. Other than that 4 .
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
405 Room very clean bathroom, super shine. Breakfast in the morning. And great customer service.
Stayed 5 nights in Jan 2024

2/10 Terrible

George, Alhambra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and smelly, bitten by many mosquitoes
Stayed 6 nights in Dec 2023

4/10 Poor

Isabella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
4/10 Stay
Decided to stay here because it was affordable. Hotel had a weird smell and inside our room there was a strange stain on the floor that smelled awful. Rooms were extremely hot even though it’s winter. Showers never stayed warm, were either freezing or very hot. Towels smelled weird. If you need a place to sleep for a night or so and are looking to save money, maybe book this place. But if there’s a hotel with similar ratings around the same price, I’d try that one instead. Will not be staying here again. On the plus side, the staff were great!
Stayed 1 night in Jan 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

George, Alhambra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023

2/10 Terrible

Lilian

Stayed 1 night in Nov 2023

6/10 Okay

QUAN

Traveled with family
not bad, not good, ok hotel
Stayed 1 night in Nov 2023

8/10 Good

Noushyravan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It takes about 40 EU to get to the hotel from the airport, but you will be sharing with others in a van. This is ok and you will need to budget about 50EU just in case. Taxi to the Colosseum will be around 30EU.. The location of this hotel is fine and what you are paying for is good value for money. Would I stay here again, yes.
Stayed 1 night in Nov 2023

8/10 Good

Ji Sook

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bedroom and breakfast were good, and there was a great restaurant right across the hotel. But the bathroom needs to be improved alot. The water temperature wasn’t consistent, and the sink doesn’t have a drain cover.
Stayed 2 nights in Nov 2023

10/10 Excellent

JUSTICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was good for us.Customer service was excellent.Ricardo was great.It is very close to the train station.I love everything about the hotel.They reserved taxi for us.They even went extra mile to pack two breakfast for us.Will definitely stay there again. Justice
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was not nice need to be changed, the water was too hot and goes to cold, toilet was not flushing well.
Stayed 3 nights in Sep 2023

6/10 Okay

Shahan

Traveled with partner
Disliked: Property conditions & facilities
Parking was the issue also Shower was plugged , overall was a OK to stay for couple nights . I should say a good 3.5 or 4 pretty much you get what you pay .
Stayed 2 nights in Sep 2023

2/10 Terrible

Paul

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Room was small and the AC did not work for the 2 nights we were there. We complained about it and was given a fan and was told we could not move our room but then when we were checking out we were offered a room to change what a disaster sleeping in a very hot room. Why were we not offered the change of room until check out unbelievable
Stayed 2 nights in Sep 2023

10/10 Excellent

saundra

Stayed 5 nights in Sep 2023

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good beds, about a 15 minute walk from the subway line A so easy to reach by transport.
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness
Very clean and close to downtown.
Stayed 1 night in Aug 2023

6/10 Okay

Arif Nasser

Stayed 1 night in Aug 2023

8/10 Good

Romina

Liked: Staff & service, property conditions & facilities
Good stay outside do Rome.
Stayed 3 nights in Jul 2023

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast and friendly staff
Stayed 2 nights in Apr 2023

4/10 Poor

Patricia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were given a handicap room. The bathroom was deplorable. There was rust in the shower stall. The shower curtain was not clean. Full of dirt. The hardwood flooring in the bedroom had pieces missing. Couldn’t control the temperature in the room.That is not good for anyone much less handicap people.
Stayed 1 night in Apr 2023

8/10 Good

ANGEL, MEXICO

Stayed 1 night in Mar 2023

8/10 Good

Artsem, Brooklyn

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly staff!

8/10 Good

Matteo Francesco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spent a week here and was very happy with the location. Room was clean and larger than expected and there was a great balcony. About 15mins from most famous sites in Rome and very quiet and safe at night. Only thing that we did not like was the bathroom as it was small but other than that a great choice.
Stayed 7 nights in Aug 2022

10/10 Excellent

Sylvain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, small price but a bit far for the historical area.
Stayed 4 nights in Jun 2022

10/10 Excellent

PASCAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d have liked a coffee machine or a kettle in the room to have a warm drink in the evening.
Stayed 6 nights in Feb 2020

6/10 Okay

Danny, Atlanta

Traveled with family
It's nothing to write home about. Not even close to a 4 star place. Breakfast is meager and lame.
Stayed 2 nights in Oct 2019

6/10 Okay

Hannah, Texas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked the staff very helpful the rooms were okay the bed was not the most comfortable but we only stayed one night so it wasn't a big deal but the location the hotel is on is a very busy street too much noise cars driving by construction early in the morning. This woke me up several times. Breakfast waa very good I will say that.
Stayed 1 night in Oct 2019

8/10 Good

ASiton, Evanston, IL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to public transport and taxi. Close to the Vatican. Friendly staff. Breakfast buffet is adequate.
Stayed 1 night in Oct 2019

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very quick stay on my last night in Rome. It is fairly close to the Vatican Museum which was a factor in choosing this location. Overall the staff was very friendly and I think you get what you pay for as far as value.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a night. We even had a balcony be ware only 5 parking spots in the building that need to be pre-reserved.
Stayed 1 night in Jul 2019

2/10 Terrible

Christian

Disliked: Staff & service, room comfort
Just very slow and was bad communication
Stayed 3 nights in Jul 2019

10/10 Excellent

Nikki, Czech Republic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, it is close both to the airport and the city center. Easy access to the center with direct buses (246/247). Friendly environment, clean rooms, great food. It has been a great experience staying at your hotel! Thank you!
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and friendly staff, we liked a lot the restaurant and its superb desserts. Hotel is new and rooms are well equipped.
Stayed 4 nights in May 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel at Smooth Hotel was wonderful. The customer service was great! The room was simple, but clean. Breakfast is a traditional italian breakfast, but yummy. The hotel is a 30 min taxi from the airport, and a quick bus ride into Rome. The bus stop/metro station is very convenient and easy once you get the hang of it! The front desk was very helpful in explaining it to us! I would recommend staying here to anyone!
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was nice, clean, and the breakfast was great. It was a little further from the sites in Rome than advertised --not a deal breaker, but also not ideal.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from alfiero on May 17, 2019
Dear all, thank you so much for the positive evaluation. We really hope to welcoming you again at the Smooth Hotel Rome West

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The door doesn’t close properly, it took us a couple of minutes to get the door to close and lock. Probably needs to be replaced. Other than that. All looked good.
Stayed 1 night in Apr 2019

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service!
Best service and lovely staffs! Just wanted to say thank you to the one who cleaned my room on April 18th!!! Left my wallet with all the money in there, came back with everything still there and a sparking clean room. Thank you for restoring the faith in humanity in me.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not centrally located so we had to rely on buses luckily the bus stop is very close. We had to eat at the hotel restaurant once because the weather was bad. Do not have dinner there, it was disappointing. The breakfast was included and was fine it was a time and money saver. Across the street from the bus stop is a very good restaurant we ate there twice. The staff was very friendly and helpful.
Stayed 6 nights in Mar 2019

10/10 Excellent

Robertas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok ish
Mattress was to firm. However, exceptional service. Receptionists were very helpful. Breakfast OK comparem with other Italian hotels
Stayed 4 nights in Mar 2019