Ratings based on 407 Verified Reviews

2.4 out of 5
29% of guests recommend
2.4 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Nov 27, 2017
The window was missing the screen. Needed to more pillows but not available.
Comment from Hotel Management
Nov 28, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concern in regard to the room with our maintenance team to ensure it is fixed immediately. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management
2 out of 5
by A verified traveler from San Diego, CA

all bad

Posted Nov 21, 2017
Pros: nothing
Cons: everything
the hotel smells really bad, the room was not clean and had clothes from the last person who stay in the room still. Facility is non smoking and says no smoking near entrances but every door there was 10000 cig buts on the ground. lawn is full with dog poop. Had several items damage in the back of my truck. laundry room was a mess.
Comment from Hotel Management
Nov 23, 2017 by Hotel Management, Hotel Management
Shane, our staff strives to provide a clean environment for our guests, and we sincerely apologize as this wasn’t your experience. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team for taking remedial steps ensuring no other guests experience the same going forward. Please consider giving us an opportunity to showcase you our improved side on a future date. Sincerely, Hotel Management
1 out of 5
by A verified traveler from denver colorado

Don't stay here motel 6 is better

Posted Nov 21, 2017
The hotel is dirty nobody cleans my room was nasty refrigerator was dirty microwave look like nobody ever touched it the only thing that was clean was the bed but I still put my own cover on towels are old with holes and are brown yellow not white not worth it look around
Comment from Hotel Management
Nov 23, 2017 by Hotel Management, Hotel Management
Jeff, thanks for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is important, so we have discussed it with our housekeeping team for review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Brandi was the most helpful employee. I would definitely recommend this hotel to others
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
Thanks for the recommendation and the excellent review of your visit to Extended Stay America. We are thrilled to know you were thoroughly impressed by the courteous service provided by our staff. On behalf of our team including Brandi, we thank you for highlighting our efforts in your feedback. It was a pleasure to have you as our guest, and we look forward to hosting you on your next stay. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from vacationer exploring the Southwest

Wonderful, helpful staff. Cozy,old world hospital

Posted Nov 14, 2017
Excellent place to stay for a basic European style budget experience. Everything was clean, neat and welcoming. Could have used a nearby Grocery store since they have cooking and a nice fridge.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Thanks for the wonderful feedback. We are glad to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Needs to be deep cleaned. Staff was nice just if you are paying it needs to be cleaned better.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management, Hotel Management
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Oct 30, 2017
Smelled like marijuana, room was dirty, furniture was damaged.
Comment from Hotel Management
Nov 1, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
1 out of 5
by A verified traveler from Minneapolis

Never again!

Posted Oct 25, 2017
Pros: Location
Cons: Everything
Location: Plenty of restaurants.
Hotel was dirty. Halls not vacuumed. Kitchenette area was beat up and missing cupboard/drawer doors. The furniture in the room was beat up and old. The only redeeming thing was that the bathroom was clean.
Comment from Hotel Management
Oct 27, 2017 by Hotel Management, Hotel Management
Betty, please accept our apologies for not meeting your expectations and for the inconvenience you had. We have shared your concern regarding the cleanliness issues with our housekeeping team to ensure this does not happen again. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

The maid was a Bar Bouncer

Posted Oct 21, 2017
The maid was a Brute. Bad news. She was asked to step sideways away from the room door to allow my service dog and me to step out. She weren't having it. The front desk was told about it.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
I loved my corner room. Hotel was quiet besides outside traffic. Room was very clean
Comment from Hotel Management
Oct 21, 2017 by Hotel Management, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read you enjoyed your time with us and that your well-appointed room made it even better. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management