Ratings based on 344 Verified Reviews

2.4 out of 5
27% of guests recommend
2.4 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from denver colorado

D- Unbelievable

Posted Aug 18, 2017
Honestly Worst hotel experience in my life, Trash Everywhere, Flies in Room, Terrible customer service.
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
Mike, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are sorry we failed to provide you the clean and comfortable room that you deserved. In regard to the cleanliness issues, your concerns will be shared with my housekeeping team to take corrective actions. In addition, we are redoubling our training efforts to reinforce to our entire staff that happy guests are our number one priority. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
1 out of 5
by A verified traveler from mols, mn

Very bad

Posted Aug 17, 2017
Very bad for health , it was dusty and dirty, smells smoky and saffocated
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Hadi, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us another chance to serve you better. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty/unsafe

Posted Jul 22, 2017
This hotel had garbage scattered both inside and outside. The hallways and elevator were filthy. The side door was propped open with a rock allowing anyone to come in. The first floor had a door labeled stairs however it was locked, the 3rd floor location for the stairs didn't seem to exist?? They should definitely have more stairs, or atleast stairs available? The room was somewhat cleaner than the rest of the hotel and was nice, if properly cleaned. That staff were decent I definitely think they need more staff to properly take care of what could be a great place.
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. Although we are happy you liked your room, we are sorry for your disappointment with our common areas. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from california

Dirty

Posted Jul 4, 2017
The hotel was dirty, there was always trash in the hallways and in the elevator. It was difficult to find staff members to help or even answer questions
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Richard, we are sorry we failed to provide you the clean and comfortable room that you deserved. We sincerely apologize for the cleanliness issues you encountered and for the inconvenience it caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
1 out of 5
by A verified traveler

Trash dumps are cleaner !

Posted Jul 4, 2017
We just stayed at the Aurora Co. location and it was a dump. Room stunk even with air fresheners we had to buy to try to cover up the order of mold and mildew. TV was terrible with dark and fuzzy reception. Asked to have it replaced but never heard back from the front office. Hallways smelled of cigarettes daily. Grab and go breakfast was always grossly understocked. Apparently they were having some work done at the hotel so the construction guys felt it was okay to hangout but n the parking lot after hours and drink beers and smoke and not just cigarettes. We were there for a softball tournament and my 13 year old daughter never felt safe with these grown men watching her. Parking lot was littered with beer cans, booze bottles and cigarette butts every morning. We even came out to some guy dressing himself with pants partially down one morning. Disgusting. My kids had to turn their faces away. Bottom line we will never stay at another Extended Stay. I will be contacting their corporate office to file an official complaint.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
1 out of 5
by A verified traveler

Terrible customer service. Rooms in bad shape

Posted Jul 3, 2017
Always struggled getting someone at front desk and when you did they weren't much help. Stayed 3 days with 4 kids and couldn't get clean towels or extra sheets. So it was a struggle
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
I apologize for the service issues you experienced during your stay. We're deeply sorry that one of our department was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
2 out of 5
by A verified traveler

Crummy

Posted Jul 2, 2017
Pros: Nothing.
Cons: The hotel is obviously old and not adequately maintained.
Trashy place. Poor housekeeping. I didn't get the room I wanted - I wanted 2 Queen size beds but got one King size for 4 people (2 adults, 2 kids). Poorly maintained property. Fire alarm went off on the morning of departure - fire truck showed up and then it was determinined to be a false alarm - elevator was still disabled when we went to check out. Continental breakfast but they didn't keep the coffee dispensers refilled - we went to a restaurant for breakfast. Television performance was terrible. Certainly overpriced. We'll never stay there again.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
It is disheartening to read that you found any part of your stay not as you had hoped for. It is our desire to exceed our guests’ expectations in every way from service to amenities. Your comments and observations are important to us so that we may continue to improve our guest’s experience that will hopefully inspire a return visit. General Manager
2 out of 5
by A verified traveler from jp Fl

No words

Posted Jun 1, 2017
All I got to say not worked staying duty sheets ,carpet,bathrooms not what I was expecting out of the kids nd of hotels it look like a road side motel
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Juan, on behalf of our entire team, please accept our sincere apologies for not living up to your expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
1 out of 5
by A verified traveler from Kansas

Dirty

Posted May 29, 2017
Hotel was nasty. Couldn't walk around without shoes, stuff all over the ground. Falling apart - no cover on vent in bathroom, corner cover falling off, and overall disgusting. Halls aren't even labeled - overall we will never stay here or a place like this again. When we got home we had to wash every single thing we had in the hotel - it was so gross.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Jessica, thank you for taking the time to review your stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and actions. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. I truly regret the inconvenience caused, and we truly hope you give us another chance to make it up to you on your future visit. Sincerely, General Manager
1 out of 5
by Sarah

The Grossest place I've ever stayed...

Posted May 23, 2017 on Hotels
The Grossest place I've ever stayed. and I've stayed in some slimy hostels backpacking through Europe. But this place takes the cake. For starters, my room hadn't been cleaned from the previous guest, whatever no biggie...but then look down. The carpet was stained, not just a spot or two, the entire carpet..destroyed.. I didn't want to remove my shoes. the appliances were all broken, the lamp shades dented and torn. My bathtub looked like someone was murdered in it, seriously, how do you stain a tub?! yuck. Judging by the condition of the room I was definitely not getting in that bed. I slept very uncomfortable fully clothed on top. I had to burn that outfit... never.ever.again.
Comment from Hotel Management
May 25, 2017 by Manager, Hotel Management
Sarah, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room. You deserved a comfortable stay, and we did not live up to your expectations. We will step up our efforts to make sure we are more responsive going forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager