Ratings based on 423 Verified Reviews

2.4 out of 5
30% of guests recommend
2.4 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from aurora Colorado

Colorado Adventure

Posted Feb 21, 2018
It was great I booked my room on my phone and I drove to hotel right away and she checked me in right away very glad because it was snowing and below zero! Very cool room except the heater system was weird probably old needs upgrade it! Otherwise not a bad place expecially if you have a family and staying extended time!
Comment from Hotel Management
Feb 21, 2018 by Hotel Management, Hotel Management
Cynthia, thanks for recommending Extended Stay America to others. We are delighted to know you had a great stay with us and that our service and facilities were to your satisfaction. Your feedback is very much appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Nov 27, 2017
The window was missing the screen. Needed to more pillows but not available.
Comment from Hotel Management
Feb 18, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concern in regard to the room with our maintenance team to ensure it is fixed immediately. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Auroran co

Excellent for the price.

Posted Nov 22, 2017 on Orbitz
I would say there is not a better extended stay for the price!.
Comment from Hotel Management
Nov 25, 2017 by Hotel Management, Hotel Management
Demetrius, thanks for taking the time to post your review. We are glad your stay with us was an enjoyable one and were able to meet your expectations at a great price. Thank you once more for choosing Extended Stay America, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from San Diego, CA

all bad

Posted Nov 21, 2017
Pros: nothing
Cons: everything
the hotel smells really bad, the room was not clean and had clothes from the last person who stay in the room still. Facility is non smoking and says no smoking near entrances but every door there was 10000 cig buts on the ground. lawn is full with dog poop. Had several items damage in the back of my truck. laundry room was a mess.
Comment from Hotel Management
Nov 23, 2017 by Hotel Management, Hotel Management
Shane, our staff strives to provide a clean environment for our guests, and we sincerely apologize as this wasn’t your experience. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team for taking remedial steps ensuring no other guests experience the same going forward. Please consider giving us an opportunity to showcase you our improved side on a future date. Sincerely, Hotel Management
1 out of 5
by A verified traveler from denver colorado

Don't stay here motel 6 is better

Posted Nov 21, 2017
The hotel is dirty nobody cleans my room was nasty refrigerator was dirty microwave look like nobody ever touched it the only thing that was clean was the bed but I still put my own cover on towels are old with holes and are brown yellow not white not worth it look around
Comment from Hotel Management
Nov 23, 2017 by Hotel Management, Hotel Management
Jeff, thanks for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is important, so we have discussed it with our housekeeping team for review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Brandi was the most helpful employee. I would definitely recommend this hotel to others
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
Thanks for the recommendation and the excellent review of your visit to Extended Stay America. We are thrilled to know you were thoroughly impressed by the courteous service provided by our staff. On behalf of our team including Brandi, we thank you for highlighting our efforts in your feedback. It was a pleasure to have you as our guest, and we look forward to hosting you on your next stay. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from vacationer exploring the Southwest

Wonderful, helpful staff. Cozy,old world hospital

Posted Nov 14, 2017
Excellent place to stay for a basic European style budget experience. Everything was clean, neat and welcoming. Could have used a nearby Grocery store since they have cooking and a nice fridge.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Thanks for the wonderful feedback. We are glad to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
2 out of 5
by Laura

Posted Nov 11, 2017 on Hotels
Staff was rude
Comment from Hotel Management
Nov 13, 2017 by Manager, Hotel Management
Laura, first of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
2 out of 5
by Ronald j

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Nov 8, 2017 by Manager, Hotel Management
Ronald, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Needs to be deep cleaned. Staff was nice just if you are paying it needs to be cleaned better.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management, Hotel Management
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management