Ratings based on 398 Verified Reviews

2.4 out of 5
29% of guests recommend
2.4 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Brandi was the most helpful employee. I would definitely recommend this hotel to others
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
Thanks for the recommendation and the excellent review of your visit to Extended Stay America. We are thrilled to know you were thoroughly impressed by the courteous service provided by our staff. On behalf of our team including Brandi, we thank you for highlighting our efforts in your feedback. It was a pleasure to have you as our guest, and we look forward to hosting you on your next stay. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from vacationer exploring the Southwest

Wonderful, helpful staff. Cozy,old world hospital

Posted Nov 14, 2017
Excellent place to stay for a basic European style budget experience. Everything was clean, neat and welcoming. Could have used a nearby Grocery store since they have cooking and a nice fridge.
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Thanks for the wonderful feedback. We are glad to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Needs to be deep cleaned. Staff was nice just if you are paying it needs to be cleaned better.
Comment from Hotel Management
Nov 4, 2017 by Hotel Management, Hotel Management
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Oct 30, 2017
Smelled like marijuana, room was dirty, furniture was damaged.
Comment from Hotel Management
Nov 1, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
1 out of 5
by A verified traveler from Minneapolis

Never again!

Posted Oct 25, 2017
Pros: Location
Cons: Everything
Location: Plenty of restaurants.
Hotel was dirty. Halls not vacuumed. Kitchenette area was beat up and missing cupboard/drawer doors. The furniture in the room was beat up and old. The only redeeming thing was that the bathroom was clean.
Comment from Hotel Management
Oct 27, 2017 by Hotel Management, Hotel Management
Betty, please accept our apologies for not meeting your expectations and for the inconvenience you had. We have shared your concern regarding the cleanliness issues with our housekeeping team to ensure this does not happen again. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

The maid was a Bar Bouncer

Posted Oct 21, 2017
The maid was a Brute. Bad news. She was asked to step sideways away from the room door to allow my service dog and me to step out. She weren't having it. The front desk was told about it.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
I loved my corner room. Hotel was quiet besides outside traffic. Room was very clean
Comment from Hotel Management
Oct 21, 2017 by Hotel Management, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read you enjoyed your time with us and that your well-appointed room made it even better. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Near Denver

Posted Oct 20, 2017
Cons: See above comments
This hotel was dirty! The side entrance had the same leaves on the hall carpet for 2 days. The elevator was gross. The fire/smoke detector in my room was not connected. The sink faucet was not installed properly. I would not recommend this hotel to anyone.
Comment from Hotel Management
Oct 24, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry that you experienced housekeeping issues in your room. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
2 out of 5
by A verified traveler

Posted Oct 15, 2017
Moldy and dirty and no mercy to hand us a granola bar caus we left at 5am
Comment from Hotel Management
Oct 18, 2017 by Hotel Management , Hotel Management
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from denver co

Nice close to airport

Posted Sep 22, 2017
Great quite hotel quick check in and clean rooms. Nice area close to the airport. Fast friendly service
Comment from Hotel Management
Sep 23, 2017 by Hotel Management , Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Hotel Management