Ratings based on 430 Verified Reviews

2.5 out of 5
38% of guests recommend
2.5 Room cleanliness
3.0 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 20, 2018
Some dude stood outside my door for quite some time freaked me out
Comment from Hotel Management
May 20, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to evaluate your stay. We are happy your overall experience was enjoyable, but we are sorry if any inconvenience was caused to you while you were here. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted May 10, 2018
Comment from Hotel Management
May 10, 2018 by Hotel Management, Hotel Management
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2018
I did a reservation and they change my reservarion to other hotel, and the breakfast it was just muffins, coffe and granola bars.
Comment from Hotel Management
May 2, 2018 by Hotel Management, Hotel Management
Please accept our apologies for the reservation issue you all encountered and regret the inconvenience this caused. This is certainly not acceptable, and we would look into your feedback to find out what went wrong during her stay. Please consider giving us another chance so that we can demonstrate our excellent service during the next visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Terrible

Posted Apr 28, 2018
Pros: nothing
Cons: everything
Dirty, internet didn't work, walls are paper thin and it may be a crack house
Comment from Hotel Management
Apr 28, 2018 by Hotel Management, Hotel Management
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Mar 19, 2018
The hotel needs clean bedding....very dirty.........
Comment from Hotel Management
Mar 20, 2018 by Hotel Management, Hotel Management
Please accept our sincere apologies for the issues you had with your bedding. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2018
Cons: Any form of a cup in the room would be nice,
The times I have stayed there, it has been pleasant with the staff that checks you in. 5e accommodations are ok.. they do NOT provide something as simple as plastic cups in their rooms however...???
Comment from Hotel Management
Mar 17, 2018 by Hotel Management, Hotel Management
Thank you for being loyal to us and writing us about your experience at our hotel. We are pleased to know you liked many aspects of our hotel and that you had a good stay with us. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure serving you, and we hope to welcome you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Mar 13, 2018
I booked this hotel for a coworker for 4 nights. She was told her checkout day was a day prior to the dates I reserved and paid for. When she checked out of her room and contacted me, I called and wanted to speak to the manager. Left messages. No return call from the manager. When we spoke to the person at the desk that day there was no record of her checking out. Room was given to someone else. Thankfully she was given a different room for the night. Not sure if this was a mistake on the part of the desk person the previous day or something else going on there. Very inconvenient and a hassle for my coworker. Otherwise the room condition and area was accepetable.
Comment from Hotel Management
Mar 15, 2018 by Hotel Management, Hotel Management
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Wisconsin

Horrible rooms!!

Posted Mar 11, 2018
Took forever to even find our room since there is 4 different buildings u have to walk around outside. Says free breakfast and when you check in they then say only coffee! Our bathroom had the vanity light ripped out so we couldn’t even have light in our bathroom! Uncomfy dirty beds, don’t pull the sheet back!!! Never would I stay here again
Comment from Hotel Management
Mar 13, 2018 by Hotel Management, Hotel Management
Kayla, please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
1 out of 5
by A verified traveler from houston

Smoky and seedy

Posted Feb 23, 2018
Room smells like smoke, scary people outside smoking, no cars in the lot but people staying in the rooms.
Comment from Hotel Management
Feb 25, 2018 by Hotel Management, Hotel Management
Danielle, we apologize for the inconvenience you encountered due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Aurora colorado

Posted Feb 19, 2018
Bad bad place to stay room was an absolute dump carpet stains all over no shower curtain badroom and bedroom horrible
Comment from Hotel Management
Feb 21, 2018 by Hotel Management , Hotel Management
Don, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with our housekeeping department immediately to take corrective action so that it does not happen again. We hope to have the opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management