Extra fees, get what you pay for
Posted Nov 26, 2016
Upon check in I was informed that there would be an extra fee, as we were traveling with 3 children (5, 3, and an infant). I was unaware of this when I booked the hotel and refused to pay it. I stated that my 5 yr old would just stay in my parents room. After the clerk called their room to verify this, I was rudely told twice that the cameras would be watched to ensure I followed through. The breakfast was very small but I expected this from other reviews, but the area is also small. Room for no more than 2 families. The room was not overly dirty, But not quite clean...basically what I expected for a cheap room. The towels were very thin and had black on them. Good location...but lots of hotels to choose from...
Comment from Hotel Management
Dec 3, 2016 by Harry, Hotel Management
Dear Valued Guest,
I am very sorry to hear about your experience at our hotel and I do sincerely apologize.
The clerk should not have been rude and let you slide on the 3rd child.
We do have many other guest that lie about the number of people staying in the room and try to sneek in more
people than paid for since we do charge by the number of people staying.
Our hotel is an older building with limited space to expand our breakfast, storage and other area.
Thank you for letting us know about the towels taken out of the room in the morning. I have started training our housekeepers
so that it does not happen again and improve on the cleanliness of the rooms.
Please give me another opportunity to make it right for you. If you book directly with me when you are in the Buda area again
I will give you 50% off.
Harry Patel - GM