Needs management attention
Posted Aug 8, 2015
Free breakfast had ants. Room had bugs. At check in I was approached by a man wanting to sell perfume, right there in the lobby and the man checking me in didn't seem to care. I called ahead to make sure hot tub and pool were still working as this was a major factor in our trip. It really wasn't a hot tub, quote from the staff as I was looking at it and wouldn't let the kids in, it wasn't even filled up with water, just trash, leaves, etc. we were asked to keep our kids quite while at the pool as they had a sick guest that was saying close to the pool. The six & eight year old girls were just laughing and having fun with each other as us parents watched them having fun. The pull out sofa was so tiny that both the girls couldn't fit on it to sleep, and I specifically asked them if it was big enough for both of them. They took away that fun & excitement we had built up and it and they did that the moment we arrived. After a three hour drive with two kids the last thing I wanted to do was talk to a salesman about perfume as soon as I stepped into their lobby.