Ratings based on 736 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Could not sleep.

Posted Dec 7, 2016
Floors were gross, everything mounted to the walls and shower had loose screws, bed was extremely uncomfortable and itchy, lastly I walked into the bathroom on the second night and found a big nasty roach crawling around in there. The thought of a bug infested room and the itchy sheets made it impossible for me to sleep and I checked out of my room in the middle of the night.
1 out of 5
by A verified traveler from Irving, United States of America

Not that great

Posted Nov 27, 2016
First and foremost Most of my complaints are what I would call "1st world problems" that being said...This was partially my fault for making the reservation at the wrong location. Previously when we stayed in the North Austin area we stayed at the Pflugerville location. I accidentally made this reservation at the Round Rock location. 1. I am disabled and asked for a bottom floor unit, was instead put on the 3rd floor. 2. The room said it has a private bedroom area. False at this location, true at the Pflugerville location. 3. The breakfast at this location sucks. You name it - none of it was up to par - cereal - stale (and generic) if I had to guess. Waffles didn't cook all the way through (tried to cook longer to see if that helped, it didn't), tater tots not cooked all the way through, sausage greasy, eggs rubbery, milk in pitcher not cartons, no English muffins, begals, only wHite and wheat bread, no flavored creamer, etc. 3. The bed was EXTREMELY UNCOMFORTABLE . No padding, springs poking, this was the very worst part of the stay!! 4. The TV was tiny, if I had to guess 32 inches. Only one for the bed and couch area to share. 5. The WiFi very slow 6.and lat but not least, on checkout day our keys stopped working at 9am, even though checkout was at 12 noon. Very disappointed that two hotels with the same name brand 3 miles apart from each other could be as different as night and day! The one in Pflugerville is great, the one in Round Rock - not so much!
Comment from Hotel Management
Nov 30, 2016 by Management, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services as we are the process of making updates to our hotel. We hope for another opportunity to exceed your expectations.
2 out of 5
by A verified traveler from US

Dirty Hotel off IH-35

Posted Nov 27, 2016
We've stayed here several years ago but it has gone downhill since then. The hotel smells weird and is tun down. We found a cockroach the size of a small mouse in our bathroom and while the staff was nice enough to move us to another room I doubt we will be back.
Comment from Hotel Management
Nov 30, 2016 by Management, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services as we are in the process of making updates to our hotel. We hope for another opportunity to exceed your expectations.
4 out of 5
by A verified traveler from US

Posted Nov 14, 2016
Overall good place to stay at, good location with lots of restaurants in the area. Very clean and safe
3 out of 5
by A verified traveler

Short review.

Posted Nov 9, 2016
Location: Super easy access to I-35. Great selection of nearby restaurants, and shopping.
Room was clean & fresh. One bad incident when I went to the front desk. I said "hello" to the receptionists, but was not greeted back. I stood by for several minutes, but was never acknowledged. The receptionist was sitting there the entire time, doing some kind of checklist. I saw a couple of people sitting in the lobby area watching me. I finally walked away angry, and didn't say anything else.
2 out of 5
by A verified traveler from US

Posted Nov 7, 2016
Our A/C was broken, the hallways smelled like urine and we had to kill multiple roaches in our room. It was disgusting. I would definitely not stay here again.
Comment from Hotel Management
Nov 9, 2016 by Management, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
2 out of 5
by A verified traveler

Posted Oct 26, 2016
Room rate was fair for the area. Breakfast was disappointing. Bugs in room as well as floor tiles coming loose in bathroom.
Comment from Hotel Management
Oct 27, 2016 by Management, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
3 out of 5
by A verified traveler from US

Decent hotel needing updating

Posted Oct 24, 2016
Pros: Room design was good.
Cons: Update the rooms
Decent room but hotel and rooms need updating really bad. Carpet is smelly and old looking, drapes, bathroom, and furniture are dated.
5 out of 5
by A verified traveler from US

Posted Oct 19, 2016
Overall good hotel Nice room and good breakfeast
4 out of 5
by A verified traveler from Pensacola, FL

Posted Oct 15, 2016
The breakfast was great. The rooms are comfortable and the staff was very nice.
Comment from Hotel Management
Oct 19, 2016 by Management, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.