Posted Sep 6, 2016 on Hotels
Check-in suppose to be at 3:00pm. Arrived at 3:45pm, waited in line for 20 minutes, told check-in was at 4:00pm -Lie? Told no rooms available yet, maybe a 30 minute wait, had to wait until after a planned event was over at 11:30pm before I got my room key. Terrible Management not being prepared for a large crowd.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Hello. Thank you for providing feedback on your stay. I am sorry to hear that we did not have the room ready at 4pm and for the long line at check in for the home UT opening game. We faced a large rush as the game approached and got a bit behind. My sincere apologies,