2 night weekend stay
Posted Feb 27, 2017
we booked a 2 night weekend stay in this hotel for my husband's basketball tournament for the weekend. since we're from san antonio and the traffic bad in austin even weekends, we decided to book a hotel. my husband had 2 games that saturday and we went back to the hotel expecting that we are able to rest for the following day's games. we were in the middle of two rooms that seem to be occupied by one big group whoconstantly bang their doors moving from one room to the other. since we can't rest with the banging of doors, we decided to just go out and look for something to eat. when we went back for the night, we expected to have a good night's sleep. we did not. the banging of doors and loud voices continued throughout the night. i finally called the front desk at 1:30AM to complain but the noise continued. an hr later, my husband called, too to complain but nothing happened. at 4am, i went downstairs and talked to Kristin to personally complain. she herself went upstairs and told me she is going to kick the roudy guests out. unfortunately, she was not able to. the banging of doors and noise continued untilthe AM. should there be a policy for roudy guests like calling security or police in consideration for other guests as well who are there that needs to rest? we asked to talk to a manager that morning and since it's a sunday, we were told that the manager would not be in until 2pm. We went to my husband's game and drove back to SA without any rest and sleep
Comment from Hotel Management
Mar 3, 2017 by RL, Hotel Management
Thank you for your response. We strive to provide a great nights sleep and fantastic stay and in this instance we failed. We will review our policies with the staff to ensure we are following the proper procedures to ensure other guest do not keep others from having a great stay.