Terrace/patio

Reviews of Courtyard by Marriott Austin North/Parmer Lane

3 out of 5
Courtyard by Marriott Austin North/Parmer Lane
12330 N Interstate 35, Austin, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 264 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoey at the front desk was great! We appreciate her friendly demeanor and outstanding customer service!
Stayed 1 night in Mar 2024
Response from Adrianne on Mar 25, 2024
Thank you so much! I am excited to show Zoey your review. We appreciate you taking the time to let us know about one of our team members.

6/10 Okay

Gisela

Traveled with partner
Liked: Staff & service, amenities
Loved the location of the property but disliked the room layout. It also needed remodeled (especially the bathrooms). Staff was very friendly
Stayed 2 nights in Mar 2024
Response from Adrianne on Mar 20, 2024
Thank you so much. We hope you come back and see us next time you are in town. We do have a few different room types, maybe we have another one that works better for you. Thank you again.

2/10 Terrible

Zenayda

Traveled with group
Our reservation was cancelled without notifying either my friend or I. Had to search for a new hotel at 1/2am. My friend was in the hotel for several hours waiting for me to arrive so we could check in because they couldnt find her name. I was on the phone with someone about the reservation and was notified it was cancelled. I asked why and they said they were overbooked. So I asked, " so you cancelled our reservatiom so you could give it to someone else?" They hesitated and would not give me a straight yes or no. Once I arrived at the hotel, I asked how it was possible for our reservation to get cancelled and for them denying my friend to check in. I had called five days earlier to confirm the reservation and to add my friend's name. I even got an email for confirmation. The nice staff member tried again and found her name instantly. We were confused how his coworker couldnt do that 5 hours ago. My friend was in the hotel when someone cancelled our room. It was outrageous for them to cancel and not let her know so we could find a hotel ahead of time. Too much happened but this is the summary of our experience on March 1st.
Stayed 3 nights in Mar 2024
Response from Adrianne on Mar 5, 2024
We are not in the habit of cancelling reservations without the guest consent. I apologize that this happened. I will investigate this further to see what happened. Thank you for bringing this to our attention.

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Other than having to wait at least 5 minutes (with two other people, btw) for someone to arrive at the front desk to check-in, the rest was just fine. Clean and comfortable room.
Stayed 1 night in Mar 2024
Response from Adrianne on Mar 4, 2024
Thank you for your review. I apologize for the wait. I will share this with my Front Office Management team.Thank you,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great experience. The staff is going the extra mile to accomdate every request, going the extra mile- Zoey front desk, manager Donna, Christian, also Roger, everyone shows extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. The housekeeping crew does an outstanding work I never saw before in any hotel in the US or internationally (and I traveled a lot), the room looks like "out of the factory" every day. Regarding the rooms, they have very new and modern furniture, including the beds and linens. The atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, kids playing in the indoor pool until 11 pm on the weekend). The view from top floors is great. The parking and surroundings are very safe. I strongly recommend this place!
Stayed 3 nights in Feb 2024
Response from Adriann Fobert on Mar 1, 2024
Thank you so much! This is great to hear. We really appreciate the recognition. I will be sure to let everyone know!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great experience. The staff is going the extra mile to accomdate every request (i.e. Christian, mgr Donna, Roger) with extra professionalism, amazing patience, friendliness, politeness, positivity, care and also being very prompt. The housekeeping crew does an outstanding work I never saw before in any hotel in the US or internationally (and I traveled a lot), the room looks like "out of the factory" every day. Regarding the rooms, they have very new and modern furniture, including the beds and linens. The atmosphere is very warm and feels like a vacation (lobby with the bistro crowd, kids playing in the indoor pool until 11 pm on the weekend). The view from top floors is great. The parking and surroundings are very safe. I strongly recommend this place!
Stayed 3 nights in Feb 2024
Response from Adriann Fobert on Feb 28, 2024
Thank you so much. We are so happy to hear. We look forward to your return next time you are in town.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adriann Fobert on Feb 28, 2024
thank you!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Adrianne on Feb 26, 2024
Thank you!

10/10 Excellent

alfonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe are real clean
Stayed 1 night in Feb 2024
Response from Adriann Fobert on Feb 25, 2024
Thank you

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very well cleaned and awesome service. Was just a bit noisy.
Stayed 1 night in Feb 2024
Response from Adriann Fobert on Feb 18, 2024
Thank you! I am so sorry it was a bit noisy. I will share with my management team and see what we can put in place for the future.

8/10 Good

Ludmila A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable hotel in a central location with nice bedding and clean rooms. With our windows overlooking I35, it was a bit noisy during the night.
Stayed 1 night in Feb 2024
Response from Adriann Fobert on Feb 18, 2024
Thank you for your review. We appreciate you taking the time. We are glad you enjoyed your stay. I am sorry about the highway noise. We are looking into ways we can reduce this noise in the future.

10/10 Excellent

Carmesha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff clean hotel pillows could be better but otherwise great stay
Stayed 1 night in Feb 2024
Response from T. J. Knight Front Office Manager on Feb 4, 2024
Thank you for your review. We appreciate your business.

8/10 Good

Saif

Stayed 2 nights in Jan 2024
Response from Adrianne on Mar 20, 2024
Thank You

10/10 Excellent

Josie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get in and out, Smoothie king is in same parking lot, but also close to toher places, movie theater, whataburger. 20 min drive to 6th street/congress
Stayed 2 nights in Jan 2024
Response from Donna on Jan 29, 2024
Josie, Thank you for choosing our property. We appreciate your feedback regarding your stay.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Donna on Jan 29, 2024
Thanks for choosing to stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adrianne on Jan 11, 2024
Thank you

10/10 Excellent

ROSI E

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and Ms. Tanya are always helpful !
Stayed 1 night in Dec 2023
Response from Adrianne on Dec 18, 2023
Thank you Rosie. We appreciate your review!

4/10 Poor

Cynthia

Business traveler, Traveled with family
Disliked: Staff & service
Unfriendly front desk man. When husband called because the tv didn’t work, he said he would be right there. 45 minutes later husband walked down to front desk. Desk clerk was visiting/flirting with a woman. The door on the side of the building, right by our room. Husband told front desk. Front desk person was not concerned. Then husband had to change rooms because our room flooded due to a toilet issue in another room. While all of this is happening I am in the hospital having my heart worked on. Very stressful.
Stayed 2 nights in Dec 2023
Response from Adrianne on Dec 13, 2023
Dear Cynthia,I am so sorry this was your experience with our hotel. This is not typical behavior for our team and I sincerely apologize. We take each guest comment seriously and it seems we did not do so in your case. I have shared this with my management team so we can look into this further and ensure this does not happen in the future. I am so sorry you had to deal with unnecessary stress while undergoing your procedure. I hope you have a speedy recovery. Please reach out if there is anything we can do for you.

10/10 Excellent

Ngan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was awesome. They tended to my needs. This was the first time I traveled alone which made me a little nervous but they made my stay very enjoyable and I felt safe during my stay. The staff were all very helpful and courteous. I will definitely stay here again in the future.
Stayed 1 night in Dec 2023
Response from Adrianne on Dec 11, 2023
Thank you so much for taking the time to let us know about your stay. I will be sure to share your review with my team. I am so glad you enjoyed your stay.

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was great made sure we were happy - one of best managers in this type of accommodations I have run across
Stayed 3 nights in Nov 2023
Response from Adrianne on Nov 21, 2023
Thank you, we appreciate your feedback!

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities
I requested king size bed but received double queens. The hotel is close to downtown and neighboring businesses.
Stayed 1 night in Nov 2023
Response from Adrianne on Nov 13, 2023
Thank you for letting us know about your stay. I am so sorry we were not able to accommodate your room choice. I hope you give us a chance next time you are in town.

8/10 Good

Craig

Stayed 1 night in Nov 2023
Response from Adrianne on Dec 6, 2023
Thank you Craig

10/10 Excellent

Bennie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and staff!
Great hotel!! Very clean. Amazing shower!! And the Bistro was on point!!!
Stayed 2 nights in Oct 2023
Response from Adrianne on Oct 30, 2023
Thank you so much for your review. We are delighted you enjoyed your stay.

10/10 Excellent

Victoria

Stayed 1 night in Oct 2023
Response from Adrianne on Nov 21, 2023
Thank you so much!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Adrianne on Oct 30, 2023
thank you

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Adrianne on Oct 20, 2023
Thank you so much!

8/10 Good

claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet. The staff was wonderful, friendly and helpful. The only gripe I have is because I chose this hotel because of the indoor pool and the pool was out of services the 3 days we were there. They should give notice about that. Otherwise this was a good place to stay.
Stayed 3 nights in Oct 2023
Response from Adrianne on Oct 16, 2023
Thank you for your review. I apologize that our pool was out of order. We had an issue that took longer than expected, I am sorry that this was not communicated. I appreciate you recognizing our team. I will make sure they see this, it's always great to let our team know about the positive impact they have on our guests.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
cockroach legs in the bed
Stayed 2 nights in Oct 2023
Response from Adrianne on Oct 11, 2023
Jessica,I apologize that you had this experience at our hotel. We have reached out to our service provider to look into the issue. Thank you for bringing this our attention so we can take care of the issue and ensure this does not happen in the future.

10/10 Excellent

Misty

Stayed 2 nights in Oct 2023
Response from Adrianne on Oct 30, 2023
Thank you

10/10 Excellent

Tony

Stayed 1 night in Sep 2023
Response from Adrianne on Oct 30, 2023
Thank you

10/10 Excellent

Long

Traveled with partner
Liked: Amenities
I loved everything from your company
Stayed 2 nights in Sep 2023
Response from Donna Shaheen on Sep 30, 2023
We appreciate your decision to stay with us and are delighted to hear that your experience was enjoyable.

10/10 Excellent

Adrienne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Adrianne on Sep 25, 2023
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and very comfort. Stayed in a bedroom suite and was spacious and comfortable. Only drawback was check in - room wasn’t ready early which is no big deal but at 3pm normal check in time still wasn’t ready and waited until 4:30 to get into room.
Stayed 4 nights in Sep 2023
Response from Adrianne on Sep 25, 2023
Hello,Thank you so much for your review. We do our best to get everyone in at 3pm. I apologize we could not get you in on time. I appreciate your patience and understanding.

4/10 Poor

Charles

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was not enough water pressure to shower. Nor enough to run water at the sink. The room was on the third floor. I believe the the clerk was lying to me about broken pipes. Maybe not because I saw the staff hauling clean towels and sheets from elsewhere. I never saw any plumbers trucks who should have been working on it
Stayed 2 nights in Sep 2023
Response from Adrianne on Sep 22, 2023
Dear Charles, I am so sorry you had this experience at our hotel. I will look into this matter and make sure proper procedures are in place to inform guests of situations that will impact their stay. I do apologize we did not meet those expectations this time around.

4/10 Poor

John, Mill Valley

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything appears broken from the elevator to the A/C. No breakfast as promised. Just a store to sell items.
Stayed 1 night in Sep 2023
Response from Adrianne on Sep 18, 2023
Thank you for taking the time to let us know how your stay was. We had our AC repaired on the 16th. I do understand how inconvenient this was considering how hot it was outside. The elevator is in the process of getting repaired now and will be completed on the 19th. I am so sorry you did not get breakfast, we do sell breakfast from 630-930 M-F and Sa and Su 7-10am. I hope you give us another opportunity to make it right.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We look for the Marriott brand wherever we travel. TJ at the front desk went out of her way to help get items we left in the room after checkout back to us, which was hugely helpful and much appreciated. The breakfast sandwiches at the Bistro were fresh and delicious. Beds were also super comfortable. Will look to stay here again when next in Austin.
Stayed 1 night in Sep 2023
Response from Adrianne on Sep 14, 2023
Hello Paul,Thank you so much for such a wonderful review. We are all so pleased you enjoyed your stay with us. TJ is such an asset to our hotel. We will make sure she gets recognized for her great service. We hope to see you again soon.

10/10 Excellent

Balmore

Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy in and out..
Stayed 3 nights in Sep 2023
Response from Adrianne on Sep 5, 2023
Thank you so much!

10/10 Excellent

Balmore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young gentleman at the time we check in was great very helpful I didn’t get his name. Fix my issue with my reservation really quick
Stayed 1 night in Sep 2023
Response from Adrianne on Sep 4, 2023
Thank you so much for taking the time to let us know about your experience.

10/10 Excellent

Palmer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Adrianne on Aug 28, 2023
Thank you Palmer! We hope to see you back soon.

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Adrianne on Aug 25, 2023
Thank you for taking the time to let us know how your stay was. We hope to see you back.

10/10 Excellent

ROCIO B.

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Aug 2023
Response from Adrianne on Aug 23, 2023
Hello,Thank you so much for your review!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. Clean room and great front desk service. Everything looked great and of high end quality.
Stayed 1 night in Aug 2023
Response from Adrianne on Aug 21, 2023
We are so glad you enjoyed your stay. We hope to see you back soon!

4/10 Poor

kenneth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HVAC not working in the Hobby. 1 of 2 elevators was working.
Stayed 2 nights in Aug 2023
Response from Adrianne on Aug 20, 2023
Hello Kenneth,Thank you for your review. I apologize that the lobby ac and one elevator was not working. I understand the inconvenience. I assure you we are working very hard to resolve both issues with ownership.

8/10 Good

Kimberley

Business traveler
Liked: Cleanliness, staff & service, amenities
The A/C in the lobby and common area was not working and one of the elevators did not work.
Stayed 2 nights in Aug 2023
Response from Adrianne on Aug 14, 2023
Thank you Kimberley. I hope you can stay with us again, we hope to get everything up and running soon. I know how hot it can be in Texas this time of year and the situation with the AC in the lobby did not help matters. We appreciate your feedback.

6/10 Okay

Bernard

Business traveler, Traveled with family
Liked: Staff & service
Bathroom shower was not pulling. We couldn't wash our entire body because there was no water pulling from the shower head
Stayed 1 night in Aug 2023
Response from Adrianne on Aug 9, 2023
Dear Bernard,I am so sorry to hear about your bathroom shower. I will make sure our maintenance team looks into the issue. I apologize this happened during your stay. I hope you stay with us again and give us a chance to make it right for you.

8/10 Good

Richardo G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived, I was informed that my room was not ready. The hotel had ran out of towels because one of the washers broke down. TJ was so gracious handling the chaos. She got my phone number and told me she would call me as soon as a room was available. Within 15 min i got a call that my room was ready. When I checked in, I was told i would receive complimentary breakfast due to the inconveniece. This was fantastic. Room was great. However, cqrpet could use a good shampooing. The lamp shade in the room next to the windows looked really dirty and the faucet in the bathroom sink leaked a lot if water when opening the faucet. This was in room 421. Other than all this i really enjoyed my stay.
Stayed 4 nights in Jul 2023
Response from Adrianne on Aug 4, 2023
Thank you so much for your feedback. I will work with our maintenance team to have these items corrected for future stays.

10/10 Excellent

Khrisarean

Stayed 4 nights in Jul 2023
Response from Adrianne on Aug 23, 2023
Thank you so much!

10/10 Excellent

Diamond

Stayed 4 nights in Jul 2023
Response from Adrianne on Aug 21, 2023
Thank you!

10/10 Excellent

Edna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Adrianne on Jul 31, 2023
Edna,We appreciate your review. We hope to see you back again soon.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Adrianne on Aug 20, 2023
Thank you Michael. We hope to see you back soon.