Eh.. full of mistakes but decent hotel.
Posted Feb 29, 2016 on Hotels
The front desk was unattended for 20 minutes upon our arrival. Granted it was 11pm, but still. After finally receiving our room keys, my room was already occupied by a naked individual who wasn't happy that I was trying to barge into his room. After going back to the front desk again, there were no more king beds available. So, the reservation I made a month ago, I wasn't given the proper room. The hotel was clean and the bed was fairy comfy.
Comment from Hotel Management
May 7, 2016 by Nicole, Hotel Management
Thank you for your recent review regarding your stay with us here at the beautiful Courtyard Austin Northwest. We are sincerely sorry for the issues you experienced during your stay. This is not the norm for our hotel and will certainly be addressed with each and everyone of our team members. We hope you will give us another try in the future.
Best wishes and kind regards,