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Reviews of Courtyard by Marriott Austin Round Rock

3 out of 5
Courtyard by Marriott Austin Round Rock
2700 Hoppe Trl, Round Rock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 398 out of 724 reviews" "
Rating 8 - Good. 194 out of 724 reviews" "
Rating 6 - Okay. 70 out of 724 reviews" "
Rating 4 - Poor. 33 out of 724 reviews" "
Rating 2 - Terrible. 29 out of 724 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Johans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 11, 2024
Dear Johans,We're delighted you enjoyed your stay at Courtyard Austin Round Rock! Please come see us again soon for another exceptional experience.

6/10 Okay

Lawanda

Traveled with group
Liked: Property conditions & facilities
No wash towels and no lights for four hours
Stayed 5 nights in Mar 2024

10/10 Excellent

Hortensia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nice ambiance of the hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and friendly staff
Stayed 1 night in Feb 2024

4/10 Poor

David

Business traveler
Liked: Staff & service
Disliked: Amenities
This location does not have a breakfast buffet. They do have a cafe, but the food is overpriced for what you get. The coffee in the room did not have any creamer or sweetener.... just the coffee. A breakfast would've been great!
Stayed 4 nights in Feb 2024

2/10 Terrible

Mark

Disliked: Staff & service
Manager did not attempt to provide any customer service to customer to help with unavoidable travel inconveniences
Stayed 1 night in Feb 2024

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dhansuk

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Derwin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christine, Baldwin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations and friendly staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Terri D.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots to love
Great location, comfortable room, friendly and helpful staff.
Stayed 6 nights in Dec 2023

10/10 Excellent

Michelle'

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and clean hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dan

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 4 nights in Nov 2023

6/10 Okay

jedd, Buford

Disliked: Property conditions & facilities

8/10 Good

Mario, Midland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool needs little cleaning, service by fromt desk awesome .
Stayed 2 nights in Oct 2023
Response from Kristian on Oct 18, 2023
We're delighted to hear that you found our front desk service to be exceptional. Your satisfaction is of utmost importance to us, and we appreciate your kind words. We understand your concerns about the pool and want to assure you that our team is committed to maintaining a clean and enjoyable environment for all our guests. We will address the pool issue promptly. Thank you for choosing the Courtyard by Marriott in Round Rock, TX. We look forward to welcoming you again for an even more enjoyable stay. Your feedback helps us continually enhance your experience.

8/10 Good

stephen

Traveled with family
Enjoyed stay
Stayed 1 night in Oct 2023
Response from Kristian on Oct 18, 2023
Thank you for the review!

10/10 Excellent

Jose

Stayed 1 night in Oct 2023

2/10 Terrible

Lori

Business traveler
I stay frequently at this hotel and had someone that I was to meet with in the area that had to postpone a meeting due to illness. When I requested to change the stay date (not asking for refund) I was told no because it was 22 hours prior to check in. Bad business decision as I book that hotel for myself and others for meetings in the area. I booked my rescheduled meeting with another hotel chain.
Stayed 1 night in Oct 2023
Response from Kristian on Oct 18, 2023
We genuinely appreciate your loyalty and apologize for any inconvenience you've encountered regarding your stay date change request. Our aim is to accommodate our valued guests late cancellations to the best of our ability, and we regret that we couldn't fulfill your request this time. Please feel free to reach out directly if you have any more concerns or if there's anything else we can do to enhance your experience. Your continued support is important to us, and we hope to welcome you back for a more positive stay.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristian on Oct 18, 2023
Thank you for the review!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kristian on Oct 18, 2023
Thank you for the review!

8/10 Good

Eric

Stayed 1 night in Sep 2023
Response from Kristian on Oct 18, 2023
Thank you for the review!

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Surprising strange experience
First room stunk of smoke and staff quickly changed our room…. There was no soap or shampoo in the room and one of the bathroom towels was stained brown… Bed were really comfortable and room was clean
Stayed 1 night in Jul 2023

8/10 Good

James

Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Lights out
Within an hour of checking in, the bathroom light burned out. Called down to front desk as was told maintence guy just left for the day but we could change rooms. As we were already unpacked since we had to get up at 4 am we declined. Not sure if he was burned popcorn or what, but there was a definite odor
Stayed 1 night in Jul 2023

2/10 Terrible

Dena

Traveled with partner
Disliked: Cleanliness, staff & service
Clean and up to date with interior designs.
Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin nice staff clean comfortable
Stayed 2 nights in Jun 2023

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very comfortable room. All was great except they ran out of coffee for the coffee machine in the room. Convenient to have Starbucks coffee in the restaurant area.
Stayed 3 nights in May 2023

8/10 Good

raj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

Bradley

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
We very unhappy with our experience. Understaffed and the staff that was there was lacking experience. Online it says theres a bar, there is none. They have a whole starbucks coffee area with no coffee, no breakfast food, etc. Poorly managed
Stayed 3 nights in May 2023

10/10 Excellent

Mirmehdi, MISSION VIEJO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2023
Response from Hotel Mangement on May 6, 2023
Thank you Mirmehdi. Thank you Terri. On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
My only real issue is my truck got broken into while parked in the parking lot the first night. Otherwise, no complaints.
Stayed 2 nights in Apr 2023
Response from Hotel Mangement on May 6, 2023
Thank you Kyle. I’m so sorry to hear what happened to your vehicle. I really hope you would give us another chance to stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we have ever stayed in. Farrah, the hospitality host was incredible. She was very friendly and helpful. Our room was clean.
Stayed 2 nights in Apr 2023
Response from Hotel Mangement on Apr 21, 2023
Thank you so much. We really appreciate it. Hope to see you soon. Thank you for choosing us once again.

10/10 Excellent

angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Amber on Apr 4, 2023
Good Morning, I just wanted to reach out and say Thank You for the Awesome review. We really appreciate the time you took to do the survey. Is there anything you wouldn't mind saying to elaborate on the 10 out of 10. We hope the next time your in the area you come and stay with us. Have a great day!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! We use it on all our Austin area visits.
Stayed 1 night in Mar 2023
Response from amber on Mar 31, 2023
Good Morning, My name is Amber and i am the Front Desk Supervisor. I wanted to reach out to say Thank You for the Awesome 5 out of 5 review along with some verbal feedback!! I am glad that we can accommodate yall and keep you as a loyal guest. The next time your here if there is anything i can do for you please let me know. Again my name is amber and I work Mondat-Friday 7-3pm.

10/10 Excellent

Susan

Stayed 2 nights in Mar 2023
Response from Amber on Mar 31, 2023
Good Morning, My name is Amber and i am the Front Desk Supervisor. I wanted to reach out to Thank You for the review. I was wondering if you wouldn't mind giving us a verbal on the 10!!! I am glad that we were able to accommodate and meet your hotel needs while you were here. Again Thank You and we hope to see you back sometime soon!

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, nice stay.
The staff at the front desk were very warm and welcoming, and very helpful. My room was nice and spacious. Location was easy to find, with easy access to fuel and some great restaurants. I’d stay here again, for sure!
Stayed 1 night in Feb 2023
Response from Hotel Mangement on Mar 3, 2023
Thank you Kathryn. On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Jaye, Cypress

Stayed 2 nights in Feb 2023
Response from Amber on Mar 31, 2023
Good Morning, I would like to say i do apologize for the late response. My name is Amber and i have just became the Front Desk Supervisor. I wanted to reach out to ask if you wouldn't mind giving some verbal feedback on your stay as i see it was a 3 out of 5.

2/10 Terrible

Armando

Business traveler
Disliked: Staff & service
Overbooked and did not honor the 3rd party
Stayed 1 night in Feb 2023
Response from Amber on Mar 31, 2023
Good Morning, I do apologize for the extremely late response. My name is Amber. I have just became Front Desk Supervisor and taking over some new things. I looked into your reservation and i see that it was charged the room and tax that was provided to us and we charged expedia's card. If there is something else that you are referring too and you dont mind i would love to know so that we can correct this error. Again my name is Amber and i am here Monday-Friday 7-3pm.

8/10 Good

Terri D.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It's a great location, near shopping and dining options and not directly on the Interstate. Sometimes very full due to the sports park directly behind it which also raises the noise level a bit (kids running around and letting doors slam).
Stayed 4 nights in Jan 2023
Response from Hotel Mangement on Mar 3, 2023
Thank you Terri. On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Clothilde, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Marisol

10/10 Excellent

Thomas

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
I had a great stay. The hotel is very nice and modern, and there are a lot of food choices within walking distance. I would definitely stay here again.
Stayed 2 nights in Dec 2022
Response from YG on Dec 23, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Yvette GrahamAssistant General ManagerCourtyard Austin Round Rock

10/10 Excellent

Randy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were greeted by the staff quickly and they immediately offered my 3 year old apple juice and a snack at no charge. the hotel and property were very clean as well. we will absolutely be returning for our next trip to round rock. thank you!
Response from YG on Dec 17, 2022
Dear Randy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Yvette GrahamAssistant General ManagerCourtyard Round Rock

10/10 Excellent

Ahaan

Stayed 2 nights in Oct 2022
Response from Hotel Mangement on Mar 3, 2023
Thank you Ahaan.On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Hotel Mangement on Mar 3, 2023
Thank you. On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.