Exterior

Reviews of DoubleTree by Hilton Austin

4 out of 5
DoubleTree by Hilton Austin
6505 Interstate Highway 35 North, Austin, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1006 reviews" "
Rating 8 - Good. 259 out of 1006 reviews" "
Rating 6 - Okay. 118 out of 1006 reviews" "
Rating 4 - Poor. 60 out of 1006 reviews" "
Rating 2 - Terrible. 54 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking Hotel! The front receptionist was very kind and friendly.
Stayed 1 night in Apr 2024
Response from ELM FOM on Apr 20, 2024
We’re glad you had a blast! If travels bring you back to Austin,don’t forget about us!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Wall paintings of our very own musicians are breathtaking!
Stayed 1 night in Apr 2024
Response from Elijah Fom on Apr 20, 2024
We’re glad you like the painting. Which one was your favorite?

4/10 Poor

Josephine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
When we stayed there was construction going on and the elevators from garage to hotel was not working and was a long walk. We can hear banging early morning. No accommodation. I wish they would have called to let us know ahead of time.
Stayed 1 night in Mar 2024
Response from E.moore on Apr 20, 2024
Dear Guest,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.Sincerely,E. Moore

8/10 Good

Misty

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gasper

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very quiet and comfortable
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

e

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

6/10 Okay

Elspeth

Traveled with family and small children
Liked: Cleanliness
Nice property but under construction in some areas. Pool area could use some updates. Nice clean room. Odd part of town and not an area I’d stay again. Hotel was great but location not ideal.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Tesey

Traveled with family
Disliked: Staff & service
Unsafe
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

4/10 Poor

Zachary

Disliked: Cleanliness, property conditions & facilities
The size of the room was great. Slight mildo and the smell and sound of construction where around. The other tenants seemed comfortable
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

4/10 Poor

Melodie

Business traveler
Location was nice. The bathroom had someone else’s hair on the floor and in the shower, and the toilet seat was up when I first walked into the room.
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel appears to be on the tail end of renovations. Room was decent, restaurant was pretty good. There were a few good restaurants in walking distance but otherwise the surrounding area was pretty rough. The comforter was a duvet insert with a flat sheet on each side which was horribly uncomfortable and when we called for an extra blanket, we received the scratchiest, worst blanket I’ve ever experienced.
Stayed 4 nights in Apr 2024
Response from Property Management on Apr 16, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Good

Michelle, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel has been updated and had a comfortable bed and updated bathroom. The hotel lobby has been updated, which looks nice. The hotel was near a family event and was a fair price, considering a big event was going on in Austin.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Miceal P

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Clean, lovely bathroomcomfortable beds
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Looks like they shot off the air conditioner between 1-5 am and the room gets very hot
Stayed 4 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Marla

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Good

Nakita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property needs some updating but the area was close to shopping and food
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Carra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Brandon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Good

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the construction we couldn't sleep the noisy would being at 8 am and when your on vacation you want to sleep in. That was the only down side. Also the pool was closed. But over all a good stay. When we arrived they gave us a welcome back with cookies and water which we loved.
Stayed 3 nights in Mar 2024
Response from Property Management on Apr 3, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

2/10 Terrible

Jevon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Rude staff
Stayed 1 night in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms are small and long distance from downtown
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Glennett

Stayed 2 nights in Mar 2024
Response from Property Management on Apr 16, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra clean.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

4/10 Poor

Veronica

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Claudia

Stayed 1 night in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
For what we paid for room i couldn't believe we had to pay for parking on top of the room fee.
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Gerald

Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Reggie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was under construction but beautiful. Beautifully arranged with artwork and furnishings. Large room and comfortable beds.
Stayed 1 night in Feb 2024
Response from Property Management on Mar 12, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

2/10 Terrible

Kaile

Disliked: Staff & service, property conditions & facilities
The parking is VERY inconvenient why do we have to pay for parking at hotel we already booked at
Stayed 1 night in Feb 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Nathan Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Management on Mar 12, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay definitely recommend
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Perla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and conveniently located. They are remodeling but itll be an even better experience.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for sharing your positive experience with us and with your fellow travelers Perla! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back to enjoy our exciting improvements!

8/10 Good

Jerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Really nice. Fantastic staff. The food however was not at all on par with the rest of the experience.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Kenia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Traci

Traveled with partner
It is under reservation, but our room was great
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are not clean.
Stayed 2 nights in Feb 2024
Response from FOM on Feb 12, 2024
Do you mind sending me your confirmation number so i can get with out housekeeping department about his?

10/10 Excellent

luis

Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Ezequiel

Disliked: Amenities
Old facilites, Small rooms A swimming pool which looks like a ducks pond and many other lousy things
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Sharonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love IT here!! Will definitely be back.
Stayed 1 night in Dec 2023
Response from Property Management on Mar 12, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 26, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

4/10 Poor

vivian

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was a ton of construction we weren’t aware of and it just looks like they never cleaned because there was a beer bottle outside a door we walked past our entire stay as well as broken glass on our second night that left visible pieces for the rest of our stay. We could’ve cut our feet if we weren’t so careful
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 26, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

JIM BOB, ABINGDON

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Maya

Response from Hotel Management on Jan 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Rabecca

Traveled with family
Liked: Cleanliness
I was charged $50 more than Expedia told me and the site was under construction so I was woken up by the fire alarms being set off
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to share your experience with us Rabecca. Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are very sorry to hear about the noise disturbances during your stay. This is definitely not the experience we want our guests to have, as you should always have a great night’s sleep when staying with us. At our hotel, we are committed to ensuring that each guest has a restful and renewing experience with us. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to welcome you back for a more restful visit in the future.

2/10 Terrible

Baylee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.