Rooms are not clean!
Posted Oct 12, 2016
The lobby and facilities look beautiful and clean, but the rooms definitely are not! We first checked into an updated room, dropped off our luggage, and changed quickly before heading out to an event. We returned late, so our kids went straight to sleep while my husband and I stayed up to watch a movie. We found one ant, then another, and then several on the bed my kids were sleeping in. We called the "make it right line" who said it would be taken care of. Thirty minutes later, nobody had shown up. I asked for a new room, but was told I couldn't be put into an "upgraded" room. I NEVER asked to be upgraded! I simply wanted a clean room. Ten minutes later, security showed up with ant spray and sprayed it all over the place...with my kids still in the room! The smell was so strong and they didn't even spray where the ant problem was until we pointed it out to them. After another call to the front desk, we were finally moved to a new room. The second room was out-dated, smelled horrible, and was dirtier than our original room...but no ants. Since it was past midnight we decided to stay. We left as soon as we could the next morning. Yes, we paid for our stay.