Ratings based on 619 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Dallas, TX
Nice hotelPosted Oct 19, 2015
Pros: Very spacious, friendly staff
Location: Plenty of restaurants and shopping nearby. The square was only 5 mins away
The staff was very accommodating and was happy to help whenever I needed it. Huge lounge area so a perfect place if you are travelling with a big group for a wedding, conference, etc. The room was very big with a separate living area which was nice to have.
for Everyoneby A verified traveler from Tx
Posted Oct 10, 2015
Great hotel. Is great for family get away or just for yourself
for Familiesby Gina
check in issuesPosted Aug 27, 2015 on Hotels
Very nice hotel however when we arrived 15 mins. after checkin time our room was not ready after waiting for another 35 mins. and asking twice the gentleman at the desk went up to check on room and said it was ready. When we arrived to room it was unlocked and the housecleanings items were still inside. A bit frustrating. The breakfast was very good.
for Couplesby Tracey from UK
Excellent value for moneyPosted Aug 27, 2015 on Hotels
Second visit to this hotel. Will always use when in San Marcos. Excellent staff and good quality rooms. Wide variety at breakfast and proper selection of drinks at 5.30 kick back. Excellent value for money.
by A verified traveler from San Antonio
NO water have no funPosted Aug 25, 2015
We had no running water until after midnight. Staff gave us bottle waters at no charge. Although they had no control over water problem, they could've been more attentive all the people who stay at this hotel. When we checked out of the hotel They did'nt even appolized for all the inconvinences. We really did not have a choice but to stay. Since our daughter was moving in to TX state the very next day.
for Familiesby Tim R
Posted Aug 22, 2015 on Hotels
rooms smell like cigarette smoke and room moved to smelled like wet dog, the bathroom had mildew that could be wiped off because I wiped it
for Familiesby suzanna from East Texas
Posted Aug 21, 2015 on Hotels
They offer a room with queen beds, but what you get is full beds! The water was out our last night, but not the fault of the hotel. The maids service was extremely slow; each day when we returned our room had yet to be cleaned.
for Familiesby Tracey from UK
Top stayPosted Aug 21, 2015 on Hotels
Great hotel, exceeded all expectations, great value, would definitely stay again when I am next in San Marcos.
for Familiesby Thelma from Edinburg
Won't stay here againPosted Aug 20, 2015 on Hotels
They didn't have our room ready so they gave me a voucher for the restaurant. We went to the restaurant at 8 for dinner and they told us we couldn't eat there cuz they only had 1 waitress. The pool was nice.
for Familiesby Veronica from Rockwall, TX
Over priced for ServicePosted Aug 19, 2015 on Hotels
Room was not clean upon check in. The bath tub had hair that I took pictures of to see if housekeeping would clean it. Only one roll of toilet paper. I stayed for 3 nights and they never cleaned the bathtub. GROSS! Also during our stay the hotel's water went out. NO RUNNING FOR 8 HOURS. NO TOLIETS! The hotel smelled like raw sewage! Valet was a joke. Don't waste your money. This guy is valet, bell boy and driver for van shuttle. You could wait for hours on your car. They ran out of everything while we stayed! Food for comp breakfast, comp happy hour snacks, and comp vending on top floors. We came down for our son's move into college. They knew families would be here this weekend and did not properly plan. Very Dissappointed! The only great thing was the SPA.. I would look else where to stay.