If roaches don't "bug" you, then stay here!
Posted Nov 14, 2016
I requested/reserved a Non-smoking room- the room was the opposite. At first glance, it seemed okay enough; however, when the roaches started coming out, it was obvious this place was substandard. I admit I tried to save a little money by staying here, but the bed was rock hard, the smell was horrible and the bugs were too much! Management needs to wake up!
Comment from Hotel Management
Nov 22, 2016 by Manager, Hotel Management
Thank you for bringing your experience at our hotel to my attention. The issues you described are completely unacceptable, and I sincerely apologize for your poor experience. As this hotel's manager, I can assure you that I have addressed these issues myself and also with our team. We can assure you that this is not going to be a problem in the near future. In regard to your other concerns, I apologize that your room and bed were substandard. At Extended Stay, we pride ourselves on providing our guests with the same comfort they have at home. It is unfortunate that we were unable to uphold that standard for you, and for that I also apologize. We greatly appreciate all of your feedback and concerns. Thank you for choosing Extended Stay and I hope that you will give us another opportunity to make this right.