Ratings based on 1,176 Verified Reviews

3.4 out of 5
71% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Next to elevator

Posted Mar 25, 2017
Room too loud and too small. Bed next to wall. Room above too loud.
Comment from Hotel Management
Mar 26, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. We are pleased you enjoyed your overall stay with us. However, we are sorry for the noise issue you experienced during your stay and regret the inconvenience it caused. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Students
by A verified traveler from San Antonio, TX

Perfect location for 6th street. Nice room.

Posted Mar 21, 2017
Pros: Perfect for getting to 6th street.
Cons: Nothing.
Location: 6th street downtown Austin has many bars and music to visit.
Perfect location for 6th street. Nice room. Had no issues with room. Bed was comfortable and clean. Restroom was clean and had clean towels.
Comment from Hotel Management
Mar 22, 2017 by General Manager , Hotel Management
Gib, it was a pleasure to have you as our guest at Extended Stay America Austin - Downtown - 6th St. We are glad you were impressed with your well-appointed room and that our location was perfect for your travel plans. We hope you will visit us again the next time you are in our area. Sincerely, General Manager
1 out of 5
by A verified traveler

If I could rate this hotel 0 stars, I would.

Posted Feb 20, 2017
Pros: Location
Cons: Everything. Customer service was inexplicable, room contents,cleanliness. Advertised "free breakfast" when in reality, it was granola bars.
Location: Being so close to E. 6th was great. Regardless, I would never stay here again.
The ONE positive comment I have about this hotel is its location. I was checking in and the guests in front of me were talking to the front desk about how the room that they had just checked in to had feces in the toilet, bloody towels on the ground and dirt all over the counters. The front desk attendant did NOTHING to help these guests and just said "well I'll just cancel your reservation then" and wanted them to pay a higher price for a new room or go to a different hotel. No apologies, no helpful solutions to their problem, nothing. The room is old. There are no dishes, coffee pot, silverware, or anything. There was food left in the cupboard. The "continental breakfast" is granola bars and coffee. I called down to get extra towels and the attendant (same gentleman as the one in the story above) said "I'm the only one here so you can come down and get some if you want". Very rude, not helpful at all, and WAY over priced.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your point of view. Although we are pleased that our central location added value to your stay, we are disappointed to hear that our accommodations and breakfast weren't to your liking. Your comments will be shared to help provide improvements going forward. General Manager
2 out of 5
by A verified traveler from texas

Posted Feb 18, 2017
Stuff still in fridge and below the sink. Clerk when I checked in not friendly.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Brian, We agree it is unacceptable for one of our valued guests to find items from a previous guest. We will work through the process failure with our housekeeping team to ensure this is not an issue going forward. We apologize for the negative first impression and we hope to have you back to give you a lasting positive impression. Thank you, General Manager
1 out of 5
by A verified traveler from California

DO NOT STAY HERE!

Posted Feb 18, 2017
Pros: Nothing.
Cons: Everything needs to be improved.
Location: Great Location! But that is it. In walking distance to many bars and restaurants.
This motel is gross, old and uncomfortable. The bed is hard as a rock. The air conditioner was broken. The shower was nasty, not sure if it was dirty or just old and worn out. Everything is old and gross. Do yourself a favor and spend a little more to stay in a decent place. Motel 6 is nicer than this place.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite.  We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us.  We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful!  Please give us a second chance to prove ourselves.   Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Asheville, NC

Very affordable for such a great location

Posted Feb 14, 2017
Pros: Location and price.
Cons: Parking lot should have some reserved spaces for hotel guests only. The front of the fridge was really dirty and some other things were run down.
Location: It's right in the middle of all the downtown bars and restaurants so if you need quiet, this isn't going to work for you.
They've found a way to charge a reasonable rate right in the middle of downtown. They do that by saving money on other things. This isn't the Ritz. But the sheets were clean, the bed was comfortable, and it had what we needed.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Austin - Downtown - 6th St. I am pleased we exceeded most of your expectations and our location made your stay enjoyable. We also appreciate your observation and hope you will be back to see us again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Needs TLC

Posted Feb 13, 2017
The TV wasn't working and it only showed static. The bathroom was clean but they left someone's used shampoo in the tub which made me feel like they didn't really "clean" and just replaced the shampoo and towels. The lamps in my room didn't work so it was fairly dark in there. I would've complained but I was only there for a night and decided to just deal with it.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for your stay at Extended Stay America - Austin - Downtown - 6th St. I am sorry for the issues you encountered in your room. I have shared your comments with my housekeeping team. We hope the positive aspects of your experience will bring you back to our hotel. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value in the heart of downtown Austin

Posted Jan 28, 2017
Highly recommend - great vslue. Booked at last minute - everything was ready - parking is very easy
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Austin - Downtown - 6th St. We are pleased to read that you loved our parking facility, the great value we offer for the price and our convenient location as well. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Excellent location.

Posted Jan 27, 2017
This was an excellent choice for our weekend. We attended the historic Women's March, so the location was great and the free parking was a sweet bonus. The bed was comfortable and the staff was awesome. We had two requests of the the front desk and they responded within minutes. Cheers to them!
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Austin - Downtown - 6th St. We are so delighted to read that you loved our complimentary parking facility, convenient location which was perfect for your needs and our attentive associates who took great care of you. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler from Madison, WI

Extended Stay Hotel Downtown Austin

Posted Jan 26, 2017
Pros: free parking
Cons: everything
Location: convenient to walk to the Capitol, plenty of restaurant choices nearby
Sadly, this was the only downtown hotel that had a room at the time we were looking. We learned why. The first room we were given had a non-working HVAC unit. The second room at least had air, so we agreed to it even though the refrigerator door was filthy and everything was just generally shabby and run down. Later, my husband found the hugest cockroach he'd ever seen crawling in the bathtub. He immediately began searching again for hotel rooms but no luck, so we had to stay. The next morning, no hot water. The front desk said they were working on it but no, there was no hot water at this time. When we returned to the room later in the day, there was literally NO water coming out of the hot water tap. It had been shut off, no notice to alert guests posted anywhere. The continental breakfast offered consisted of packaged muffins and granola bars, or instant oatmeal.....no bowls or spoons however. Absolutely the worst place we have ever stayed in and for the price, ridiculous
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Jane, We are pleased our location and free parking was a highlight for your visit with us. Thank you for alerting us to the issues you experienced with your suite, and for giving us the opportunity to rectify it to your complete satisfaction. I apologize your stay was not trouble free, and it would be our pleasure to have you back as our guest so we can provide you with a stay experience you expect and deserve. Thank you, General Manager