Ratings based on 273 Verified Reviews

3.0 out of 5
43% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from chicago

Breakfast and dirty environment

Posted May 16, 2017
Never see breakfast served like this way, frankly, this is simplest breakfast in the earth, in past years, I staysed hundreds of hotel, terrible experiences , will never book this brand hotel.
Comment from Hotel Management
May 20, 2017 by General Manager , Hotel Management
Alex, thank you for choosing to stay at our hotel. We are sorry you were not happy with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new selections for future implementation. We hope you will consider us the next time you are in this area. Sincerely, General Manager
2 out of 5
by A verified traveler

Very disappointed

Posted Apr 28, 2017
Pros: The staff was very good and I felt like they honestly were trying to their best to make your stay pleasant.
Cons: The housekeeping staff was not doing their job. The room wasn't clean and the hide a bed wasn't made.
I arrived late, after midnight, and noticed the room had an odd smell normally I would request a new room but it was late and my family was tired. we stayed 5 days and as the days went on it seemed like we found something new and disappointing. the first night the hide a bed wasn't made. the second day the bathroom seemed to have an intermittent leak in the ceiling. the third day we found the microwave was broken. the last night while packing for an early flight I looked under the bed to find a disgusting mess of cigarette butts, trash, cotton balls, and what appeared to be a bra. I have to say the staff was good, they always seemed happy to help you and always offered to bring stuff to your room when requested. When I notified them the microwave was broke and dangerous they were at my room in less than 30 minutes with a new microwave.
Comment from Hotel Management
Apr 30, 2017 by General Manager , Hotel Management
Thank for your candid feedback. Although you liked our desk associates, I am sorry for the housekeeping issues you experienced in your room. This is not the type of service we are known for, so I regret the inconvenience caused. I have shared your comments with them to ensure changes are made immediately to solve these problems. We hope you will give us another opportunity to make it up to you on your future visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Needs renovation, too dirty

Posted Apr 25, 2017
Smells like cigarettes, mold is growing in the bathroom, carpet and bedsheets were dirty
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. I am working with my housekeeping staff to make sure all procedures are being followed so these kind of issues are not repeated. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
2 out of 5
by A verified traveler from austin tx

Out of date rude staff

Posted Mar 23, 2017
When we checked in we were greeted by rude staff who ignored us and then acted as if we were a burden to be there. Once in our room we discovered broken doors, leaking toilets, mold under the sink and key card readers that would work. There were also no dishes in the cabinets a missing blow dryer and coffee pot and no telephone. It was clear this hotel has had some major cut backs and they were doing the absolute bare minimum to keep the hotel running. I over heard the manager speak of how she had to wash all the laundry on an extra shift she wasn't supposed to be scheduled for. Something deeper is going on and the owners need to handle the situation. It was not at all what we paid for. Not to mention the very pungent scent of marijuana coming from a room adjacent from ours could be smelled throughout the hotel. Highly disappointed!
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am so disappointed the general area and that your guest room was not up to standards. Please accept my apology. As the very new manager of this hotel, I can assure you that I have spoken to our staff to ensure your experience is not repeated. We are also in the process of training new staff members to make sure we give our guest the customer service they deserve.Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from f

Smell

Posted Mar 20, 2017
This hotel was good and bad.. there is no parking late at night .. there is trash in the stair ways that are HORRIBLE.. at night there is only one person working so if you need something you have to get it yourself .. also we had a phone with no buttons so calling for room service we had to use our cell phones.. pool was closed .. breakfast was just gronola bars and coffee .. but some staff was extremely nice
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Thank you so much for your survey, as the new manager of the hotel, your comments are extremely important to me. Please know that we are addressing the issues that you mentioned including hiring more staff. I know that given some time, we will be able to give all our guest the customer service they deserve. Thank you again for taking the time to do the survey and I hope you will give us another chance.
2 out of 5
by A verified traveler from texas

Terrible experience

Posted Mar 16, 2017
No proper guest services, limited staff (1), dirty sheets, always an excuse for reservation, clean sheets, towels, "grab n go" breakfast, not listed on website. Be honest and say it's a "grab n go"
2 out of 5
by A verified traveler from Lubbock, TX

Don't stay here.

Posted Mar 14, 2017
Terrible customer service. Waited for an hour to check in because they weren't ready for check in at 3. The "breakfast" is just coffee and granola bars. Not worth the price at all.
3 out of 5
by A verified traveler

No continental breakfast.

Posted Mar 14, 2017
When booking this hotel, the amenities listed that they have continental breakfast included. So we went with it to be able to save money every morning instead of going out to eat at IHOP etc. but it turned out that they don't have continental breakfast but a grab n go type instead of just muffins and granola bars. So disappointing of the false advertisement. When we asked the staff member upfront to make sure, she told us they NEVER served that and how the hotel needs to change that part on Expedia. Yeah, we agree. Also the sheets and blankets for the sofa bed looked used and not clean.
1 out of 5
by A verified traveler

Posted Feb 21, 2017 on Orbitz
The rooms were quite dirty and the service is horrible. I do not like that they have no housekeeping
2 out of 5
by Sarah

I wouldn't stay again

Posted Jan 23, 2017 on Hotels
The man who check me in was very nice. That's about the only good thing about my stay. The bed was horrible I felt like the springs would come through any minute, the sheet was so old that it couldn't even stay on the bed. I don't know what was worse the bed or the smell of the room. I've stayed at other extended stays and none were this bad!