Dear Bruce, Thank you for taking the time to write a review of our hotel. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you will give us that chance.Sincerely,Hotel Management

Dear Eduardo, Thank you for choosing Extended Stay America. We are glad that you appreciated the exceptional service offered by our staff. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

EXCELLENT!!!!

Dear Natelie, We are delighted you and your spouse had a great time at Extended Stay America! We appreciate your positive comments about our friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

Dear Esai, Thank you for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your stay. It's disheartening to learn that our staff's service fell short of our commitment to delivering exceptional hospitality at all times, and we regret any inconvenience caused. Please rest assured that we take your concerns seriously and will address this with our team to ensure such service lapses are not repeated. We appreciate your valuable feedback as it helps us improve our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Clint, Thank you for taking the time to share your feedback with us. We sincerely appreciate your positive remarks regarding the cleanliness of our property. However, we regret that your experience did not fully meet your expectations. Please accept our apologies for any shortcomings you encountered during your stay. We strive to provide our guests with a comfortable and enjoyable experience, and we understand that there may have been areas where we can improve. Your feedback is invaluable to us, and we will use it to ensure a more enjoyable stay for future guests. We hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Darryl, Thank you for being our guest and for your feedback. It is disheartening to learn that your stay was anything other than the fulfilling visit we strive to deliver. Please accept our apologies for falling short of your expectations during this visit. We hope you will give us another chance to welcome you back and provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Shawn, Thank you for sharing your experience. We apologize for the inconvenience you faced with the shower during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you for choosing us, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Amber, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management

Thank you!!!

Thank you!!

Dear Lorenzo, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Dear Karen, Thank you for choosing to stay with us and sharing your experience. We apologize for the inconvenience with the initial room assignment and any cleanliness issues. We're pleased to hear you found comfort in the second room and slept well. Your feedback is valuable, and we'll use it to improve our services. We appreciate your understanding and hope to welcome you back for an even better stay.Sincerely,Hotel Management

thank you!!

Dear Christopher, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Jacob, Thank you for your feedback regarding your recent stay. We're delighted to hear that you had a clean and enjoyable stay with us at Extended Stay America. Providing a comfortable experience for our guests is our priority, and we appreciate your positive feedback. We hope to welcome you back for another pleasant stay in the future. Thank you for choosing us!Sincerely,Hotel Management

Dear Vitor, We would like to express our deepest apologies on behalf of our entire team regarding your unpleasant experience at our hotel. We understand that the cleanliness of our hotel is of utmost importance, and we take this matter very seriously. Your feedback has been addressed with our housekeeping staff to ensure such incidents do not recur. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Elizabeth, Thank you for your feedback regarding your stay with us. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. Considering this an isolated incident, we hope to welcome you again for a seamless experience.Sincerely,Hotel Management

Dear Arthur, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Juan, Thank you for sharing your experience. We understand that availability can sometimes be limited, especially during peak times. We apologize for any inconvenience you may have encountered due to the fully booked rooms. If your plans bring you back to the area, we recommend making a reservation in advance to ensure a seamless stay. We appreciate your understanding and hope to have the opportunity to host you in the future.Sincerely,Hotel Management

We thank you for staying with us, your presence was refreshing. Please consider us for your future stays.

Dear Julianne, Thank you for choosing Extended Stay America for your recent visit to Austin. We are glad you enjoyed your stay and loved our location. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Scott, Thank you for choosing our hotel and posting your review. We are sorry for the condition of your guest room and any oversight on our part. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Tracy, Thank you for providing us with feedback on your experience. We appreciate your compliments about our staff and suggestions for improvement. We apologize for the inconvenience caused. Please be assured that we take your concerns seriously and will address them with the appropriate parties. Additionally, your feedback will be shared with our leaders to consider our guests' preferences and improve our future grab-and-go breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

Dear Jennifer, Thank you for being our guest and sharing your feedback. We are glad you liked our hospitality. However, please accept our apologies for any housekeeping oversights you experienced. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We have also noted your feedback regarding breakfast. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Jackie, Thank you for staying at our hotel and sharing your valuable feedback. Our team makes every effort to provide each guest with seamless hospitality and clean suites. Therefore, we apologize for failing to meet your expectations and ours. We do not take such concerns lightly and will address this with our housekeeping staff to ensure such matters do not affect our future guests. We hope you will consider giving us the opportunity to host you again and redeem your confidence in us.Sincerely,Hotel Management

Dear David, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

Dear Aesha, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management

Thanks for your feedback

Thanks for your feedback

Thank you for your feedback

Thank you for your feedback

Thanks for your feedback

Dear Andrew, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. Your feedback is shared with our management team to review and improvement. Please give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management