Ratings based on 453 Verified Reviews

3.0 out of 5
49% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from LA

horrible experience

Posted May 23, 2017
People next door were loud talkers and playing music every night, could smell there cigarette smoke in my room. I'm a student and was there for class on weekend. I was scared the entire time because of the type of people who stay there and came home exhausted because of the loud people
1 out of 5
by A verified traveler from Houston

Room overbooked

Posted May 22, 2017
I arrived at Extended Stay at about 9:30 PM, and my booked and paid room was gone due to overbooking. They have rooms available at another Extended Stay Hotel location 20 miles away. It is my first encounter with a hotel overbooking rooms, but the front desk said that overbook rooms happen all the time. Extended Stay has such a cheating practice, I will no longer use this hotel.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
We apologize that the room you requested was unavailable. We understand your frustration and assure you we made every attempt to correct the matter. We are terribly sorry for this inconvenience and hope you will consider giving us an opportunity to make it up to you. Sincerely, General Manager
3 out of 5
by A verified traveler

Convenient location, but lacking facilities

Posted May 12, 2017
Pros: Convenient location to where I needed to be.
Room could have been more comfortable. It was hard to get out of (to the streets/highways). Needs automated front doors. Upstairs occupant was VERY noisy. Could use more TV channels.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We are glad that you liked our convenient location, but we are sorry for not meeting all your expectations with our facilities. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, General Manager
1 out of 5
by A verified traveler

Extremely dirty

Posted Apr 24, 2017
Staff told us they only clean the rooms every 7 days and by the filth level of the room that was being generous.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Steph, we sincerely apologize that your room was not serviced and cleaned to the level it should have been and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team to prevent the issues you experienced from happening again. I hope you will return so we can make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler from Austin

Too much smoke

Posted Apr 15, 2017
Pros: Nothing
Cons: Everything
Location: Isolated
I had reserved a queen size bed in non-smoking room. Received neither. Staff was of no help. The entire hotel reeked of smoke. Got zero sleep.
3 out of 5
by A verified traveler

A place to stay in Austin.

Posted Apr 4, 2017
Pros: Room was clean and very functional.
Cons: What was advertised as a continental breakfast was a bit of a stretch to meet that description.
Location: Plenty of shopping and restaurants close by, but the streets are amazingly convoluted in the vicinity.
Austin can be expensive for hotels and this place was one of the less expensive options. It wasn't a bad room, but a lot of weird things happened while I was there. I fight in the parking lot, a person who had some sort of medical emergency in their room. Probably neither was the hotel's fault, but it just seemed beyond the ordinary.
3 out of 5
Recommended
for Everyone
by A verified traveler

Gave us what we needed. No frills just fine.

Posted Mar 28, 2017
Checked in late, but we were taken care of. No frills, but that's what we were looking for.
1 out of 5
by A verified traveler

Filthy hotel and horrible service

Posted Mar 25, 2017
Hair all over the bathroom, front desk guy didn't care about our service at all, beds are similar to concrete blocks with sandpaper for sheets. All around a horrible experience
1 out of 5
by A verified traveler

Would not let James check in.

Posted Mar 25, 2017
They got their money and we did not get the room... My son had to sleep in his truck.... even though I went on line and gave them my credit card. Very unhappy. will not book with expida again
2 out of 5
by A verified traveler from Marshall, TX

Noisy hotel

Posted Mar 25, 2017
Walls were paper thin. I barely moved around my room in the morning, and I got a call complaining I was being too loud for others. I could also hear others too clearly.