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Reviews of Fairfield Inn and Suites by Marriott Austin South

2.5 out of 5
Fairfield Inn and Suites by Marriott Austin South
4525 S Interstate Highway 35, Austin, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 213 out of 493 reviews" "
Rating 8 - Good. 171 out of 493 reviews" "
Rating 6 - Okay. 66 out of 493 reviews" "
Rating 4 - Poor. 22 out of 493 reviews" "
Rating 2 - Terrible. 21 out of 493 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Liked: Property conditions & facilities
The staff was awesome. Olivia the clerk on Saturday was very nice!!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Shawn, it's wonderful to hear that you had a positive stay at the Fairfield Inn & Suites Austin South. We're especially pleased to know that Olivia made a notable impression during your stay. Our team members strive for service excellence, and we're grateful for your recognition of our efforts. We look forward to welcoming you back on your next visit to Austin.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms smelled like febrez, I think it’s used a lot to cover up an older musky smell, the hotel is outdated a bit
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Jennifer, thank you for sharing your impressions of your stay with us at Fairfield Inn & Suites Austin South. We are glad to hear you had a generally positive experience, however, we note your comments regarding certain smells and the overall presentation of our accommodations. We continuously strive to update our facilities to provide all guests with a comfortable stay and your feedback is valuable in meeting that goal. We hope to welcome you back in the future for an even more enjoyable experience.

6/10 Okay

Anna

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Anna, thank you for your feedback. Your rating suggests that there might be areas where we could improve. Should you choose to share more specific details about your stay, we're all ears. Next time you're in the Austin area, we hope to provide a more exceptional experience. Your satisfaction is our top priority.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and easy ride to the airport
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Lynette, it's delightful to hear you enjoyed the peaceful environment at Fairfield Inn & Suites Austin South. Our location's proximity to the airport seems to have made your travels smoother. Thank you for choosing us and we look forward to serving you again in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 10, 2024
Elizabeth, thank you for choosing Fairfield Inn & Suites Austin South for your stay. We're thrilled to know that you had a positive experience. We appreciate your top rating and are looking forward to your next visit. Safe travels till then.

10/10 Excellent

Monica

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 5/5 rating, Monica!It's excellent you enjoyed your time at Fairfield Inn & Suites Austin South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Tracy

Great place, stay here often.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for taking the time to leave this wonderful rating, Tracy! We hope to see you again soon at Fairfield Inn & Suites Austin South so we can share yet another amazing experience!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Regina, thank you for choosing to stay at Fairfield Inn & Suites Austin South. We're thrilled to hear that your experience was top-notch. Your satisfaction is what we strive for, and it seems we met that mark with your stay. We look forward to having you back in the future!

2/10 Terrible

John

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
We appreciate the feedback, John.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
¡Gracias por la calificación perfecta, Martha!Nos complace saber que haya disfrutado plenamente de su estadía en el Fairfield Inn & Suites Austin South, mientras nos esforzamos por crear una experiencia de servicio completo para nuestros huéspedes. ¡Estamos ansiosos por volver a verte pronto!

10/10 Excellent

Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and professional. Room was amazing. Free breakfast was so good with so many varieties. Waffles were amazing...Staff were so nice, greeted us every time we walked by...This hotel will be our stay each time we come to Austin
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Phuong, it's heartwarming to hear how much you enjoyed your stay at Fairfield Inn & Suites Austin South. We're pleased our team members left a positive impression, and that you found the room to your liking. It's also wonderful to hear that our complimentary breakfast, especially the waffles, was thoroughly enjoyed. We eagerly anticipate your return visits whenever you're back in Austin.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Thanks for the great rating, David!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Fairfield Inn & Suites Austin South soon, we'd love to have you back!

10/10 Excellent

King

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a lot for your money worth.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
King, thank you for your uplifting feedback. Here at Fairfield Inn & Suites Austin South, we strive to provide premium quality lodging at a fair price, so we're delighted to hear we hit the mark for you. Your favorable review is appreciated and we hope to serve you again soon.

2/10 Terrible

Susan

Disliked: Staff & service
This hotel oversells and “walks” guests to other properties on a regular basis! The split up our group, and because I booked through Expedia, I was given “low priority” and forced to stay somewhere else. The staff was horrible and gave me no discounts or anything to make up for this inconvenience. My daughter was separated from her team!
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Susan, we sincerely regret that the accommodation scenario did not meet your expectations particularly in relation to your team's stay. We endeavor to ensure all guests receive the utmost level of service and it's unfortunate to hear that you felt otherwise. We will review your feedback with our team members regarding reservation management and customer service. The concerns you've shared will certainly contribute to our ongoing improvement. We value your business and do hope for another opportunity to better serve you in the future.

2/10 Terrible

Kristal

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Kristal, it's disappointing to learn that you didn't fully enjoy your recent experience. We understand there's room for improvement and your comments are crucial to our growth. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 Excellent

Paris, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 27, 2023
Paris, thank you for choosing Fairfield Inn & Suites Austin South. We're glad your stay with us was a five-star experience! We are looking forward to welcoming you again on your next visit to the area. Safe travels until then!

8/10 Good

Kim, Scarborough

Traveled with partner
Liked: Cleanliness, staff & service
All good
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 3, 2023
Kim, it's wonderful to hear that your stay at Fairfield Inn & Suites Austin South met your expectations. We appreciate your positive feedback. Your satisfaction is our top priority and we are thrilled you found everything to your liking. We hope to welcome you back in the future.

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and it was clean
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
Veronica, we appreciate your positive comments about your stay at Fairfield Inn & Suites Austin South. It's wonderful to hear that you found our team members to be friendly and our premises spotless. We look forward to hosting you again in the future.

10/10 Excellent

Tammie

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 24, 2023
Thank you for sharing your perfect rating with us, Tammie!It's wonderful to see how much you appreciated your time at Fairfield Inn & Suites Austin South! We want everyone to feel right at home at Fairfield Inn & Suites Austin South. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 Poor

Veena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 23, 2023
Veena, it seems like you didn't have the smooth experience we aim to provide at our hotel. We greatly value all feedback as it assists us in making necessary improvements. We hope for an opportunity to serve you better in the future.

6/10 Okay

Rakesh

They put us in handicap room on 1st floor. There were cockroach in our room.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Rakesh, thank you for taking the time to share your experience. It seems as though your stay did not meet your expectations. We regret the inconvenience related to the assigned room and your encounter with unwelcome pests. In such scenarios, we highly recommend letting our team members know immediately so they can offer solutions right away. We commit to continually improving and ensuring such issues get promptly addressed for a better experience.

8/10 Good

Imran

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 19, 2023
Thank you for the amazing rating, Imran!It's great your time at Fairfield Inn & Suites Austin South was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast I’ve had in a long time
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
William, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Fairfield Inn & Suites Austin South!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and sweet lady in front desk .
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Thank you for the 5 out of 5 rating, Maria!We're thrilled to see how much you enjoyed staying at Fairfield Inn & Suites Austin South. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, property conditions & facilities
It is really a cool experience
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 19, 2023
Thanks for the fantastic rating, Akash!It's outstanding we could exceed your expectations during your stay at Fairfield Inn & Suites Austin South. We're all looking forward to your next stay with us.

2/10 Terrible

Harry

Traveled with family and small children
Disliked: Property conditions & facilities
A/C didnt work
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 12, 2023
We appreciate your feedback, Harry.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Jacinta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good place, clean and spacious room. Lobby area smells really good. It is closed to the city center.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 10, 2023
Thank you for the excellent review, Jacinta!It's lovely you had such a pleasant experience at Fairfield Inn & Suites Austin South! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2023
Response from Customer Service on Jul 3, 2023
Thank you for the amazing rating, Cynthia!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Fairfield Inn & Suites Austin South soon!Thanks again for leaving your feedback!

10/10 Excellent

Juana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a last minute family trip , bed are super comfortable and rooms are very clean !
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 23, 2023
Juana, thank you for choosing Fairfield Inn & Suites Austin South for your last-minute family trip. We are thrilled to hear that your stay with us was enjoyable and that you found our beds to be super comfortable. We pride ourselves on maintaining the highest standards of cleanliness in our rooms, so it's wonderful to know that you found them to be very clean.We appreciate your kind words and positive review, and we look forward to welcoming you and your family back the next time you visit Austin. Safe travels!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, comfortable room
Room was good. Bed was comfy, shower was hot. Nothing within walking distance to eat but within 10 miles, tons of options. Area was fine and it was quiet even tho the hotel is right off I-35.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 16, 2023
Thanks for the great review!It's wonderful you enjoyed your stay at Fairfield Inn & Suites Austin South so much! We strive for excellence so we're thrilled you appreciated not only our comfortable beds and quiet atmosphere, but also our great water temperature! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff. Not as close to airport as I had thought, so I had to Uber. Also, no restaurants nearby at all. Only restaurant is 2 hotels down at Marriott. Good restaurant and not that far of a walk.
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 14, 2023
Thank you for the 4/5 rating, Suzanne!We are excited to see that you had an enjoyable experience at Fairfield Inn & Suites Austin South. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Kellie

Stayed 1 night in Jun 2023
Response from Customer Service on Jun 13, 2023
Thanks for the perfect rating, Kellie! We can't wait to see you again soon for another amazing experience at Fairfield Inn & Suites Austin South.

10/10 Excellent

Emmanuel, Oxon Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the airport and off I-35.
Stayed 1 night in May 2023
Response from Customer Service on May 27, 2023
Thank you for the great rating, Emmanuel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Fairfield Inn & Suites Austin South! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

james emery

Stayed 1 night in May 2023
Response from Customer Service on Jun 16, 2023
Thank you for the perfect rating, James!We are very pleased to hear that you had a wonderful stay at Fairfield Inn & Suites Austin South. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent, friendly helpful staff, facilities were in good shape. The only problem we had was the room was advertised as being able to sleep 5. 1 king size bed and 1 hideaway bed in the loveseat. We had 3 in the king size bed (mom, teen, and 7 year old) but 2 in the hideaway bed (dad and teen), while technically possible, was not realistic, so dad slept on the floor. Not complaining but just be aware that if you have 5 grown ups staying together, it may be a challenge to get everyone into the two beds.
Stayed 2 nights in May 2023
Response from Customer Service on May 18, 2023
Thank you for taking the time to share this great review, Peter!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our delicious breakfast and friendly staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Hotel staff were exceptional, really made us feel valued. We had some difficulty determining breakfast availability time that limited our ability to take advantage of that amenity.
Stayed 3 nights in May 2023
Response from Customer Service on May 16, 2023
Thank you for sharing your thoughts with us, Christopher.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.

10/10 Excellent

Danny, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Allowed for a late check out because our flight was late afternoon. Very friendly!
Stayed 4 nights in Apr 2023
Response from Customer Service on Apr 20, 2023
Thanks for this great review, Danny! It's outstanding your time at Fairfield Inn & Suites Austin South was fantastic. We can't wait until your next visit, and look forward to providing another great stay.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the stay!
Stayed 3 nights in Apr 2023
Response from Customer Service on Apr 20, 2023
Thanks for the splendid review, Rebecca!It's fantastic you had such an excellent experience at the Fairfield Inn & Suites Austin South and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Service on Apr 5, 2023
Thank you for taking the time to share your review with us, Robert!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Fairfield Inn & Suites Austin South.

8/10 Good

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Customer Service on Apr 27, 2023
Thank you for this lovely rating, Dixie!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Fairfield Inn & Suites Austin South. We'd like to share an even better experience with you soon.

10/10 Excellent

Thomas

Stayed 1 night in Mar 2023
Response from Customer Service on Mar 8, 2023
Thank you for the wonderful rating, Thomas!It's fantastic you enjoyed your time at Fairfield Inn & Suites Austin South so much! We look forward to hosting you again soon for another amazing experience!

8/10 Good

Paolo V

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great location, my ground floor room was facing a highway, my suggestion would be to ask for a quieter accomodation
Stayed 1 night in Feb 2023
Response from Customer Service on Feb 27, 2023
Thanks for the review, Paolo!We are glad you had a great experience with us and loved our ideal location! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.Thanks again.

10/10 Excellent

Corey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Met or exceeded any expectations I had.
Stayed 3 nights in Feb 2023
Response from Customer Service on Feb 21, 2023
Thanks for the outstanding rating, Corey!We're delighted your time at Fairfield Inn & Suites Austin South was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Shauna

Stayed 2 nights in Feb 2023
Response from Customer Service on Mar 13, 2023
Thank you for the fantastic rating, Shauna!We strive to make all of our guests feel welcome and relaxed during their time at Fairfield Inn & Suites Austin South! We can't wait to see you again soon.

4/10 Poor

Steven, BLAINE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean, and in a good location. Breakfast was disappointing. Worst two nights of sleep we had in our vacation. Bed/Pillows were extremely low-quality, and we woke up very tired both days. Won’t be staying at a Fairfield again, a good night’s rest is too important.
Stayed 2 nights in Feb 2023
Response from Customer Service on Feb 16, 2023
Thank you for sharing your feedback, Steven.We appreciate your input. It's great that you loved our clean and well-kept rooms. However, we'll be addressing your concerns about the condition of our bedding abd breakfast with the appropriate members of our team.We look forward to having you back again soon for an even more positive experience.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Austin weekend
Nice hotel, good location, great price. Just the sofa bed was smaller that normal.
Stayed 1 night in Feb 2023
Response from Customer Service on Feb 6, 2023
Thanks for the nice rating, Jose!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our prime location and affordable accommodations. Regarding your concerns with our furnishings, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time.

10/10 Excellent

Jose

Traveled with family
Liked: Property conditions & facilities, room comfort
Comfortable stay clean and quiet
Stayed 2 nights in Jan 2023
Response from Customer Service on Jan 27, 2023
Thank you for taking the time to leave this wonderful review, Jose!We're thrilled to know you enjoyed your stay at Fairfield Inn & Suites Austin South so much! We strive for excellence so we're pleased to hear you appreciated not only our clean and comfortable rooms, but also our quiet atmosphere! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Mary

Stayed 1 night in Jan 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 27, 2022
Thanks for the perfect rating, Michael!We're pleased to hear that you have fully enjoyed your stay at Fairfield Inn & Suites Austin South, as we strive to create a full-service experience for our guests. We can't wait to see you again soon!