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Reviews of Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge

3 out of 5
Fairfield by Marriott Inn & Suites Austin Parmer/Tech Ridge
12536 North IH35, Austin, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 546 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles, Palm Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, good breakfast, great staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff
Stayed 2 nights in Apr 2024
Response from Management Team on Apr 23, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elena Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very nice and polite, specially Neil from the front desk. The food was great with various options for the breakfast. The hotel is nice and comfortable.
Stayed 2 nights in Apr 2024
Response from Management Team on Apr 23, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Management Team on Apr 15, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was a ok hotel
Stayed 2 nights in Feb 2024
Response from Management Team on Apr 11, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Linda

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I paid a LOT of money to stay at this hotel the night before the total eclipse. I get that I paid more because of the situation. However, they could have at least vacuumed the floor. No one likes to find someone else's half-eaten Oreo by the bed. There were other things on the floor in the room as well and the conditioner was laying on the floor in the tub. If/when the room was cleaned, someone was in a rush - but there was time. I didn't even check in until 8PM.
Stayed 1 night in Apr 2024
Response from Management Team on Apr 11, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Nicole

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay. Nothing too terribly special but nice and clean.
Stayed 2 nights in Mar 2024
Response from Management Team on Mar 21, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

LIZ

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Bed boards were dirty (had to clean with disinfectant wipes. Facility is too close to major street and it is loud (music, police and ambulance sirens).
Stayed 1 night in Mar 2024
Response from Management Team on Mar 14, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of room transfer is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Sudipti

Stayed 4 nights in Feb 2024
Response from Management Team on Apr 8, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nolee

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Mar 2024
Response from Management Team on Mar 12, 2024
ear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Bed was comfortable and the location was great
Stayed 1 night in Feb 2024
Response from Management Team on Mar 4, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your positive experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The indicator lights on the ac were not working so we couldn’t adjust the temperature, fan speed, etc.
Stayed 1 night in Feb 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Management.

2/10 Terrible

William

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Well when I called about the hotel I was told it had a heated pool and hot tube it had nither. Also the shower curtain was missing and no towels. After calling 3 times had to go to the desk get a curtain and towels I hadn’t went to sleep yet hope breakfast is awesom to make up for the crap stay will ask for a a refund Monday morning
Stayed 1 night in Feb 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Management

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
convenient to the freeway
Stayed 1 night in Feb 2024
Response from Management Team on Feb 13, 2024
Dear value guest,On behalf of the entire hotel team, I want to thank you for sharing about you positive experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Susan

Stayed 1 night in Feb 2024
Response from Management Team on Mar 21, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Susan

Stayed 1 night in Feb 2024
Response from Management Team on Mar 21, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Misael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Berry nice properties
Stayed 1 night in Feb 2024
Response from Management Team on Feb 9, 2024
Thank you for the great review! We hope to see you again!

4/10 Poor

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really did not smell good at all. We had to light matches!
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Management.

6/10 Okay

Ada

Stayed 3 nights in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Management

6/10 Okay

Jarrod

Stayed 1 night in Jan 2024
Response from Management Team on Mar 21, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 3 nights in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for the price
Check-in and out was quick and easy. Entering the room, everything smelled fresh and looked clean. Pulled out sofa bed and there was food spilled in the cushions. The shower was cracked all the way across the bottom. The counter in the bathroom was clean, but didn't look like it was due to discoloration. Breakfast was NOT good. Should definitely look into a waffle maker and different type of eggs. Sausage biscuits were hard as a rock. Overall tho, it was not bad for the price for a quick trip to take my son to the doctor.
Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

8/10 Good

Robbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Felicha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Shower door wasn’t attached properly staff was nice but had me wait a long time before checking me in
Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay the property was very clean and room as well. I would definitely recommend this hotel.
Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

10/10 Excellent

Dr.Tammia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I would stay here again
Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

8/10 Good

GRELYN

Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

10/10 Excellent

Charlene

Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

8/10 Good

Lori

Stayed 6 nights in Dec 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Robin

Stayed 1 night in Jan 2024
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

frank joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
The staff was awesome! They always gave us cookies in the morning
Stayed 5 nights in Dec 2023
Response from Management Team on Feb 9, 2024
Thank you for the great review! Looking forward to welcoming you back.

10/10 Excellent

Joyce

Stayed 4 nights in Dec 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

8/10 Good

Flavia Denise

Stayed 3 nights in Dec 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gregory in the breakfast area was top notch. He was extremely helpful and polite. Bend over backwards to attend to customers needs. 10 stars for him.
Stayed 3 nights in Nov 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sraff was really nice. loved my room because i was near the exit so i could come and go without walking around the whole hotel.
Stayed 1 night in Nov 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, staff was friendly and helpful. I wish the pool had been open, and I wish that there was a charger outside for my electric vehicle.
Stayed 5 nights in Nov 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

4/10 Poor

Nakia

Disliked: Cleanliness, property conditions & facilities
Our bathroom reeked of cigar smoke and we were not able to relocated so for 2 nights we had to endure disgusting smoke smells. Otherwise the hotel was fine.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was just fine. The bed was comfortable, we enjoyed the large shower, it was clean, and service was great! Waffles could have been cooked a little more, but maybe the guy cooking them was new to the process.
Stayed 1 night in Nov 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

2/10 Terrible

Vincent J

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my room 6 weeks prior. Upon arrival I was told by a very inexperienced clerk they had cancelled my reservation that morning. I was shocked. I explained I didn’t get any notification, he said the manager must have forgotten. I was literally stranded with no car and no room. I called 25-30 hotels to get a room all were booked for a huge convention that weekend. They left us stranded!!!!! At 11:30 pm in a city I’ve never been. With a wedding the next day. This is unacceptable.
Stayed 6 nights in Nov 2023

2/10 Terrible

Anilda

Disliked: Staff & service, room comfort
I originally booked a room with a King size bed but provided with 2 double beds instead. Front desk advised that Expedia overbooked 16 rooms and we all ended up with double beds. She also advised that Expedia was supposed to call me to let me know about the change. I was very upset since I was not advised of the change when I checked in. I had to go to the room and then come back downstairs. I’ve never encountered an issue like this when booking through hotels.com. This was very bad service.
Stayed 2 nights in Nov 2023

2/10 Terrible

Mark, Glenn Heights

Traveled with partner
While our stay at check in we went to our room and immediately we saw a few huge cockroaches also our floors in our room where filthy. Looks like they partied at this room and didn’t clean very well. We where disappointed in our stay at this location.
Stayed 1 night in Nov 2023

10/10 Excellent

Kendra

Stayed 2 nights in Nov 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in good condition and clean. Staff was friendly and competent. Highway noise was a bit overwhelming but overall, fine for an overnight stay.
Stayed 1 night in Oct 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Jamie-Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Oct 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

8/10 Good

Howard

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Management Team on Feb 13, 2024
Dear valued guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Management.