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Reviews of Hampton Inn Austin NW near The Domain

2.5 out of 5
Hampton Inn Austin NW near The Domain
3908 W Braker Ln, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth, Fort Worth

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Marcos on Apr 20, 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything. I got what I paid for. No complaints here.
Stayed 2 nights in Apr 2024
Response from BG on Apr 12, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Lauren

Stayed 2 nights in Apr 2024
Response from Marcos on Apr 8, 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

8/10 Good

Michael

Liked: Cleanliness, staff & service
nice property was clean and comfortable
Stayed 3 nights in Mar 2024
Response from Marcos on Apr 8, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with my stay at the Hampton Inn. Staff was very helpful and friendly!
Stayed 2 nights in Mar 2024
Response from Marcos on Apr 5, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the accessible breakfast options! I have a lot of allergies I have to be careful of and most hotel breakfasts don't fit the bill. I was very happy that there was ready made oatmeal and hash browns! I would stay again
Stayed 3 nights in Mar 2024
Response from Marcos on Apr 4, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marcos on Apr 5, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day

8/10 Good

shari, atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Just wish the blinds were more user friendly and the linens/duvet were more higher quality
Stayed 2 nights in Mar 2024
Response from Marcos on Mar 31, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Kaileine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were eeally nice.
Stayed 2 nights in Mar 2024
Response from Marcos on Mar 31, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

justo

Stayed 1 night in Mar 2024
Response from Marcos on Apr 20, 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from Marcos on Apr 4, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location about 15 to 20 minutes to every hot spot.
Stayed 5 nights in Mar 2024
Response from Marcos on Mar 29, 2024
Thank you for taking the time to respond to our review, and we are glad that you enjoyed your stay with us, in hopes to be having you again with us in your next visit to town.Thanks, and have a great night.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
It was tucked away nicely, but still close to the Domain. The bed was also very comfortable!
Stayed 1 night in Mar 2024
Response from Marcos on Mar 29, 2024
Thank you for taking the time to respond to our review, and we are glad that you enjoyed your stay with us, in hopes to be having you again with us in your next visit to town.Thanks, and have a great night.

10/10 Excellent

Eurika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marcos on Mar 27, 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

6/10 Okay

Nora

Traveled with family
Liked: Staff & service
The bed is not comfortable
Stayed 1 night in Mar 2024
Response from Marcos on Mar 26, 2024
Thanks for taking the time responding to our survey., but we're sorry to hear about the issues regarding the uncomfortable bed. Rest assured that this will foster improvements for the future, Looking forward to your next stay with us. Have a great day.

4/10 Poor

Nabil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the bed was awful. very cheap mattress and pillows
Stayed 1 night in Mar 2024
Response from Marcos on Mar 22, 2024
Thanks for taking the time to respond to our review, but we are sorry to hear that the mattress and the pillows are not on your likening, we are going to pass this to the correspondent department in order to help our future guest. Thanks, and have a great day.

10/10 Excellent

Brinkley

Business traveler, Traveled with partner
Loved it
Stayed 2 nights in Mar 2024
Response from Marcos on Mar 18, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

8/10 Good

Steve

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good and well lighted
Stayed 5 nights in Mar 2024
Response from Marcos on Mar 18, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Latonya

Stayed 2 nights in Mar 2024
Response from Marcos on Apr 6, 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024
Response from Marcos on Apr 5, 2024
Thanks for taking the time responding to our survey. We appreciate hearing from all our customers, though we're sorry our service was not up to our usual standards, we will work internally to make the necessary adjustments rest assured that this will help us improve our guest experience in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The party was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Marcos on Mar 18, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

6/10 Okay

Gothandaraman

Traveled with family and small children
Liked: Cleanliness, staff & service
Looks and feels old. Ok location. Breakfast options were ok but not great. Overall a 3 out of 5 property
Stayed 2 nights in Mar 2024
Response from Marcos on Mar 17, 2024
Thanks for taking the time responding to our survey., but we're sorry to hear about the issues regarding the breakfast service. Rest assured that this will foster improvements for the future, Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marcos on Mar 17, 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from Marcos on Mar 30, 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

8/10 Good

Jonas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and reasonable price, the facility is old
Stayed 1 night in Feb 2024
Response from Marcos on Mar 8, 2024
Thanks for taking the time responding to our survey. We appreciate hearing from all our customers, though we're sorry our service was not up to our usual standards, we will work internally to make the necessary adjustments rest assured that this will help us improve our guest experience in the future.

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 3 nights in Mar 2024
Response from Marcos on Mar 8, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service
Breakfast was not that good
Stayed 2 nights in Feb 2024
Response from BG on Mar 5, 2024
We appreciate your review, additional feedback helps us improve in our day to day activities. We hope that you give us another chance when visiting Austin to make it up to you.

10/10 Excellent

Richard, Charlotte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Repeat visitor. This location is close to multiple dining options and convenient to my customer location/
Stayed 3 nights in Feb 2024
Response from BG on Mar 5, 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Pedro

Traveled with partner
Liked: Property conditions & facilities
El hotel estaba muy limpio y en una zona segura , las camas eran muy cómodas y el desayuno creo que podría mejorar en tener más variedad pero en general todo bien
Stayed 1 night in Jan 2024
Response from BG on Feb 15, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Cheron

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the ability to check in and out plus access room and building with digital key.
Stayed 1 night in Jan 2024
Response from BG on Feb 5, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

christopher

Stayed 1 night in Jan 2024
Response from Marcos on Mar 21, 2024
Thanks for the wonderful review. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BG on Feb 5, 2024
Thank you for the 5-star rate you gave it to us, we are looking forward to having you back soon!

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from BG on Feb 5, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

4/10 Poor

Munif

They didn’t provide a room which have smart TV
Stayed 1 night in Jan 2024
Response from BG on Feb 5, 2024
We appreciate your review, additional feedback helps us improve in our day to day activities. We hope that you give us another chance when visiting Austin to make it up to you.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk guy was nice & curios
Stayed 1 night in Jan 2024
Response from BG on Jan 17, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Feranie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean
Stayed 1 night in Jan 2024
Response from BG on Jan 17, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Richard, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, enjoyed the breakfast, comfortable and quiet room and easy parking, close to the freeway so we could get to our spots easily whilst on vacation.
Stayed 2 nights in Jan 2024
Response from BG on Jan 9, 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Dayo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the property and great location with quick access to the Domain area and ample parking. Clean room and comfortable bed. But fitted sheets kept coming undone as if elastic was giving out. This was a little frustrating but a good experience overall.
Stayed 3 nights in Dec 2023
Response from BG on Jan 9, 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice an helpful
Stayed 1 night in Dec 2023
Response from BG on Jan 9, 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BG on Jan 9, 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

4/10 Poor

Daniel

Stayed 2 nights in Dec 2023
Response from BG on Jan 9, 2024
We appreciate your review, additional feedback helps us improve in our day to day activities. We hope that you give us another chance when visiting Austin to make it up to you.

10/10 Excellent

Brittany

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BG on Dec 26, 2023
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from BG on Jan 17, 2024
Thank you for the 5-star rate you gave it to us, we are looking forward to having you back soon!

10/10 Excellent

Sabrina

Stayed 1 night in Dec 2023
Response from BG on Dec 26, 2023
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Ronald

Stayed 2 nights in Dec 2023
Response from BG on Jan 17, 2024
Thank you for the 5-star rate you gave it to us, we are looking forward to having you back soon!

10/10 Excellent

Adionicio

Liked: Cleanliness, staff & service, property conditions & facilities
Right by the highway and convenient access
Response from BG on Feb 5, 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcos on Dec 17, 2023
Thanks for the wonderful review. this will help us improve our guest experience in the future, looking forward to your next stay with us. Have a great day.

10/10 Excellent

Carol Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn very comfortable stay
Very pleasant staff throughout my stay. Room and bathroom are quite large and well appointed. Comfortable bed. Facility is clean and welcoming. Breakfast was sufficient. I appreciated coffee in the room and always available at the front desk. Convenient location for travel in or out of town near Mopac and 183. I’ll stay again when I’m in town.
Stayed 4 nights in Dec 2023
Response from Marcos on Dec 17, 2023
Thanks for the wonderful review. We appreciate hearing great words about the guest stays, this will help us improve our guest experience in the future, looking forward to your next stay with us. Have a great day.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marcos on Dec 17, 2023
Thanks for the wonderful review. This will help us improve our guest experience in the future, looking forward to your next stay with us. Have a great day.

8/10 Good

Katie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible pillows!!! Not a fan of Hampton Inn square throw pillows for sleeping. Makes for uncomfortable night of sleep. Friendly staff.
Stayed 1 night in Dec 2023
Response from BG on Dec 12, 2023
We appreciate your review, additional feedback helps us improve in our day to day activities. We hope that you give us another chance when visiting Austin to make it up to you.